A contact centre management
system which allocates a ticket to the customer and manage them through a system to support them in a manner which enables customer delight and effectively manages the available executives at the back.
About the Company
Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Freshdesk aims at making it easy for brands to talk to their customers and for users to get in touch with businesses. With a flagship product, Freshdesk is an impeccable customer support solution offering better customer experience. Freshdesk has more than 500 passionate employees globally and helps over 80,000 businesses and organizations around the world offer better, more personal support to their customers. And of course, they use Freshdesk themselves to keep the customers happy.
- Ticketing - It has powerful ticketing feature to make sure that every issue gets resolved.
- Multichannel - With the multi channel functionality,it enables you to manage all your support conversations at one place.
- Productivity - Helps to increase your teams engagement and productivity.
- Self Service - Helps in creating the self service experience of your brand
- Global Support - It helps in scaling your support across multiple products,languages and time zones
- Security - It has great security features which helps in delivering great support
- Reporting - It helps in creating easy reports and can answer all the crtical questions.
- Apps - It has the power to support capabilities as it can be integrated to various apps like dropbox,google,zira,sales force,survey monkey,etc