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  • ITES
  • Helpdesk /Service Request Management
IOP Technologies

Helpdesk /Service Request Management

2,500 /user/month

Qty. In Stock

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  • IOP Technologies

Description

Service Request Management is a helpdesk software solution catering to track the problems or service issues for closure/solution for the same and undertaking analytics on agents, issues or problem areas. This intuitive solution facilitates small office work assignments and tracking, service-request handling with notifications via email, helpdesk ticket handling with analytics for business entities. User friendly and interactive software interface enables the users to accomplish all vital operation effortlessly.

Product Features

Service Request Management has been designed exclusively for offices, self-employed professionals and corporates providing extensive services and customer support. The software allows efficient and flawless functioning in synchronization with various domains thereby reducing turnaround time and enhanced productivity at minimum cost. The magnificent features of Service Request Management software include:
 
  • Instant work assignments and tracking for offices
  • Efficient service-request handling with notifications
  • Generation of e-Invoices with payment history for tracking payments/expenses
  • Help desk type ticket handling with competent analytics for easy tracking of tickets
  • Audit trails, tracking of updates and assignments
  • Organization - wide staff performance metrics
  • Department - wise requests trending
  • Support for repetitive tasks and recurring issues
  • Dashboard view showcasing urgent tasks and close-by dates for effective administration
About the company

IOP Technologies LLP is an ISO 9001 : 2008 certified company providing holistic software solution and services to global customers. IOP Technologies endeavors to deliver state-of-the-art automation solutions catering to the advanced technology integration needs and empowering the enterprises to concentrate on their core business while ensuring completely managed solutions. The company offers consulting and technical services in the areas like IT Consulting, Product customization (ERP, Help desk software, Small office management), Web application development, Cloud hosting, Open source customization & support, Enterprise Architecture Tool consulting. 

 

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