Customer Relationship Management Software comprises of all solutions to manage the business relationship
with its new or existing customers in an organized and structured manner. CRM these days is aimed at enhancing business relations with the employees, associates and vendors. This solution caters to small, medium and large businesses with a broad set of CRM operations and processes. The software is equipped with essential business operations like information capturing, marketing, sales, and customer services.
This solution helps manage 360-degree history and details of each contact that includes name, address, job designation and responsibilities.
About The Company
- Track Opportunities: Easy tracking system to explore better opportunities for enhanced business sales. Support Cases: This solution helps the user to create support cases from different channels and auto-assign to agents.
- Service-Level Agreement: The user has the access to create and apply SLAs to cases that auto-escalate when they feel the risk of being violated.
- Sales + Support: This solution provides sales teamwork that helps effortlessly to convert your potential customers. It also includes all the sales operations such as sales quotation to order confirmation, generating invoices.
- Manage Projects: It helps create customer associated projects from the first day to the last.
- Sales Workflow Automation: This module consists of sales workflow with impressive feature like automate record creation. It also allows users to update mandatory fields and notifications.
- Sales Insights: This solution provides the user with pre built sales insights that help sales team with better understanding, arranging and interacting with latest leads to close deals faster.
- Customer Portal: This helps customers to get complete access to the portal, they can review their tickets and can also share files.
- Custom Modules: It allows users to customize new modules, relationships and workflows according to the requirements.
San Software is a growing IT company that came in existence from 2006. The company has evolved as a leading web & mobile solution provider based out of India and also expanded to Asia Pacific Regions. San Software consists of dedicated professionals that work on different software with detailed programming technologies to deliver quality IT solutions to its clients.