{"id":13027,"date":"2019-12-12T11:19:40","date_gmt":"2019-12-12T05:49:40","guid":{"rendered":"https:\/\/www.techjockey.com\/blog\/?p=13027"},"modified":"2024-10-04T14:04:37","modified_gmt":"2024-10-04T08:34:37","slug":"customer-loyalty-program","status":"publish","type":"post","link":"https:\/\/www.techjockey.com\/blog\/customer-loyalty-program","title":{"rendered":"Customer Loyalty Programs: 10 Top Tips for Customer Retention in 2025"},"content":{"rendered":"\n<p>Customers are the backbone of any business. Without customers, there is no demand, no sale, and no business. If we look at business with the perspective of customer relationship management (CRM), there are three stages to it; customer acquisition, customer engagement and customer retention. <\/p>\n\n\n\n<p>According to Forrester, marketers focus on\ngaining new customers while not paying attention on customer retention. One of\nthe mistakes that businesses often make is to assume that if they offer good\nproducts or services, customer would continue to be loyal to their brand. <\/p>\n\n\n\n<p>Let\u2019s look at the reasons at why consumers\nleave a brand and move to a different one. <\/p>\n\n\n\n<ul>\n<li>Offers<\/li>\n\n\n\n<li>Quality of Products\/Services<\/li>\n\n\n\n<li>Brand Name<\/li>\n\n\n\n<li>Popularity<\/li>\n\n\n\n<li>Returns and Replacement Policy<\/li>\n\n\n\n<li>Customer Care and Support<\/li>\n<\/ul>\n\n\n\n<p><strong style=\"font-size:24px;\">Client Acquisition Vs Customer Retention: Which Strategy Works Better<\/strong><\/p>\n\n\n\n<p>Let\u2019s look at the two scenarios: <\/p>\n\n\n\n<p><strong>Scenario 1: <\/strong>You focus solely on new customer acquisition by spending all your time and money on branding, advertisement, pitching and conversions without thinking about retention.<\/p>\n\n\n\n<p><strong>Scenario 2: <\/strong>After a new customer has been acquired take care of a customer post sales, by sending them loyalty offers and messages under an organised customer loyalty program.<\/p>\n\n\n\n<p>Which one of the two seems easier and which\none ensures a regular sales flow?<\/p>\n\n\n\n<p>The easiest and more efficient way of the two is obviously to acquire a customer and improve customer retention. Customers who are already aware of the products and services of a business, could easily be retained by offering them customer loyalty program. <\/p>\n\n\n\n<p>Now let\u2019s look at this analysis:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/1-1.png\" alt=\"Customer retention\" class=\"wp-image-13045\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/1-1.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/1-1-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/1-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>According to this chart, existing customers are five times (87%) more likely to purchase from the same brand again, and four times (79%) more likely to recommend the brand to their family and friends.<\/p>\n\n\n\n<p>Hence, businesses need to come up with\nstrategies to retain their valuable customers and create a robust consumer base\nto earn more profits. <\/p>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"customer_retention_strategies_6_best_examples_on_how_to_build_customer_loyalty\"><\/span>Customer Retention Strategies: 6 Best Examples on How to Build Customer Loyalty<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul>\n<li><a title=\"Tesco\" href=\"#tesco\">Tesco<\/a><\/li>\n\n\n\n<li><a title=\"Apple\" href=\"#apple\">Apple<\/a><\/li>\n\n\n\n<li><a title=\"Amazon\" href=\"#amazon\">Amazon<\/a><\/li>\n\n\n\n<li><a title=\"Coca Cola\" href=\"#coca_cola\">Coca Cola<\/a><\/li>\n\n\n\n<li><a title=\"Starbucks\" href=\"#starbucks\">Starbucks<\/a><\/li>\n\n\n\n<li><a title=\"Toyota\" href=\"#toyota\">Toyota<\/a><\/li>\n<\/ul>\n\n\n\n<p>Here are 6 cases where brands employed\ncustomer retention strategies and saw a massive transformation in their sales\nand overall brand recognition:<\/p>\n\n\n\n<ul>\n<li><h3 id=\"tesco\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"tesco\"><\/span>Tesco<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/7-1.png\" alt=\"Customer retention strategies\" class=\"wp-image-13051\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/7-1.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/7-1-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/7-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\"><strong><em>#1 of 6 Customer Retention Strategies Example<\/em><\/strong><\/figcaption><\/figure><\/div>\n\n\n<p>Tesco used mass-mailing as one of the\ncustomer retention strategies for marketing when they started. But after a\nyear, they faced issues such as bounced emails and invalid addresses.\nMeanwhile, its customer loyalty program also failed, projecting a decline in\nshoppers. <\/p>\n\n\n\n<p>Tesco wanted to understand the mind of\ntheir customers and figure out ways to be a priority brand in their purchase\nchoices. Hence, they used data from researchers focusing on customer\nsatisfaction. By understanding market trends, consumer behaviour and combining\nit with the data from their club card, they learned how to put the customer\ninto the centre of their decisions.<\/p>\n\n\n\n<p>Tesco started to look at how they catered to\nthe expectations if customers with personalised offers. In addition, they have\nbeen able to understand their purchasing behaviour, helping them offer deals\nthat customers would prefer. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"apple\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"apple\"><\/span>Apple<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/2-1.png\" alt=\"Improve customer retention\" class=\"wp-image-13046\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/2-1.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/2-1-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/2-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\"><strong><em>#2 of 6 Customer Retention Strategies Example<\/em><\/strong><\/figcaption><\/figure><\/div>\n\n\n<p>Over the years, Apple has garnered a loyal\nconsumer-base across the globe. In fact, according to a <a href=\"https:\/\/www.forbes.com\/sites\/gordonkelly\/2014\/03\/21\/the-majority-of-iphone-users-admit-to-blind-loyalty-why-this-a-problem-for-apple\/#33c6c79f30f6\" rel=\"nofollow\">study<\/a>\nconducted by simonlycontracts.co.uk, 59% of the 2,275 iPhone users admitted to\npurchase iPhone because of \u201cblind loyalty\u201d. <\/p>\n\n\n\n<p>But what is the reason for this blind\nloyalty? The key lies in making a brand identity which can be relatable for\nusers. Steve Jobs always believed to make the brand a statement in itself. With\nits innovative periodic updates that evolve with time, to its simple yet\nelegant design; apple ensures every product is created to resonate with the\nconsumers. &nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#e4e4e4\"><strong>Suggested Read: <a href=\"https:\/\/www.techjockey.com\/blog\/messaging-for-customer-retention\">Text Messaging for Customer Retention: Everything You Need to Know<\/a><\/strong><\/p>\n\n\n\n<ul>\n<li><h3 id=\"amazon\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"amazon\"><\/span>Amazon<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/3-1.png\" alt=\"Customer loyalty programs\" class=\"wp-image-13047\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/3-1.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/3-1-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/3-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\"><strong><em>#3 of 6 Customer Retention Strategies Example<\/em><\/strong><\/figcaption><\/figure><\/div>\n\n\n<p>Amazon began its journey from Jeff Bezos\u2019s\ngarage at Washington as an online bookstore and has now become one of the\nleading ecommerce platforms across the globe. What makes its consumer base\nloyal is more prominent, due to its premium customer loyalty program, Amazon\nPrime. <\/p>\n\n\n\n<p>According to a study by LoyaltyLion, Amazon Prime members, on an average, spend more than four times than regular Amazon shoppers.<\/p>\n\n\n\n<p>But Amazon goes a step further than Costco\nand provides more perks than any other ecommerce platform, which includes\nAmazon Prime Video streaming service, express delivery, and no delivery charges.\n<\/p>\n\n\n\n<p>This makes customers feel that they\u2019re\ngetting more than what they signed up for and remain loyal to the brand.<\/p>\n\n\n\n<ul>\n<li><h3 id=\"coca_cola\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"coca_cola\"><\/span>Coca Cola<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/4-1.png\" alt=\"Acquisition cost\" class=\"wp-image-13048\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/4-1.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/4-1-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/4-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\"><strong><em>#4 of 6 Customer Retention Strategies Example<\/em><\/strong><\/figcaption><\/figure><\/div>\n\n\n<p>For generations,&nbsp;Cola Cola has been\nhome to a loyal customer-base and with each generation it gains more. One of\nthe most striking features of the brand is its ad campaigns with tough the\nheart of millions. <\/p>\n\n\n\n<p>With taglines such as \u2018Happiness is to\nShare\u2019 people of all ages remember its ads. Coca Cola engages masses with their\nheart-warming messages to make the world a better place.<\/p>\n\n\n\n<p>For instance, presently, the \u201cShare a Coke\u201d\nonline and offline campaign encourages communities to come together. This gives\nthe brand a humane personality that is loved by all. This brings customers\nback, again and again.<\/p>\n\n\n\n<ul>\n<li><h3 id=\"starbucks\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"starbucks\"><\/span>Starbucks<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/5-1.png\" alt=\"Customer acquisition cost\" class=\"wp-image-13049\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/5-1.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/5-1-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/5-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\"><strong><em>#5 of 6 Customer Retention Strategies Example<\/em><\/strong><\/figcaption><\/figure><\/div>\n\n\n<p>If we talk about a brand whose foundation\nwas laid on customer loyalty, Starbucks is the ideal example. Starbucks started\ntheir first coffee shop in 1971, but what transpired to make the brand a public\nfavourite?<\/p>\n\n\n\n<p>In 1982, Howard Shultz, was hired as the\nhead of marketing and he observed that often customers felt uncomfortable due\nto their lack of knowledge about coffees. Therefore, he developed a\ncustomer-friendly strategy that made it easy for customers to understand the\nproducts with the help of brochures. This made them come to the store again and\nagain. <\/p>\n\n\n\n<p>However, the company\u2019s founders Baldwin and\nBowker wanted the establishment to be nothing more than a coffee machine\nseller. So, Schultz left the organisation and came up with a new coffee chain. <\/p>\n\n\n\n<p>The tables turned when in March 1987,\nBaldwin and Bowker declared their plan to sell Starbucks, which was quickly\nbought by Schultz. He merged his own coffee chain with it and with time, Starbucks\ncame to be known as the largest caf\u00e9 chain in the world. All of this wouldn\u2019t\nhave been possible if Schultz hadn\u2019t put customers before the company\u2019s\nfunctions. <\/p>\n\n\n\n<p>Today, Starbucks is gaining more popularity as its new chains are opening worldwide. Their key focus still lies on customer engagement, experience and connect. With \u2018My Starbucks Rewards\u2019, their <strong><a href=\"https:\/\/www.techjockey.com\/category\/loyalty-management-software\">customer loyalty program<\/a><\/strong>, \u2018purchasing coffee and adding loyalty points to get prizes\u2019 became easy. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"toyota\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"toyota\"><\/span>Toyota<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/6-1.png\" alt=\"Client acquisition\" class=\"wp-image-13050\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/6-1.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/6-1-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/12\/6-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\"><strong><em>#6 of 6 Customer Retention Strategies Example<\/em><\/strong><\/figcaption><\/figure>\n\n\n\n<p>According to an Experian Automotive <a href=\"https:\/\/www.forbes.com\/sites\/jimgorzelany\/2012\/10\/10\/cars-delivering-the-most-brand-loyal-buyers\/#7d7b760b1df1\" rel=\"nofollow\">report<\/a>,\nToyota has the most loyal buyers compared to other global players. The reason\nlies in their impeccable delivery, and their on-time approach. Toyota is\ncommitted to provide their consumers superior quality vehicles consistently.\nThis rings well with its consumer base, who turn to Toyota, whenever they wish\nto get a new vehicle.<\/p>\n\n\n\n<p>But Toyota had to overcome a brief hurdle\nof losing customers after negative-perception issues. They did it by focusing\non their customer experience and cost-effective prices, without compromising on\nquality. Taking consumer requirements into consideration, they maintained their\nobjectives and prioritising their faithful customer base.<\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">The Art of Customer Loyalty: Smart Tips for Better Customer Retention in 2025<\/strong><\/p>\n\n\n\n<p>If we summarise each of the six aforementioned\ncases, we get these tips on how to retain customers. <\/p>\n\n\n\n<p><strong>Tip 1: Personalised Offers (Tesco)<\/strong><\/p>\n\n\n\n<p>Like Tesco, if businesses understand the\nbehaviour of their consumers, they will be able to convince their customers to\ncome again and again. For instance, if consumers buy cereals and milk together,\na combination offer providing discounts would encourage customers to return.<\/p>\n\n\n\n<p><strong>Tip 2: Customised Products<\/strong><strong> (Apple)<\/strong><\/p>\n\n\n\n<p>Taking the example of Apple, if you design\nand deliver products based on the consumer\u2019s desires and package it with\npersonalised touch, those are most likely to be a success. <\/p>\n\n\n\n<p><strong>Tip 3: Value adds (Amazon)<\/strong><\/p>\n\n\n\n<p>By providing value additions such as\nexpress delivery for asking people to join the customer loyalty program, you\nare likely to build customer loyalty in the long term.<\/p>\n\n\n\n<p><strong>Tip 4: Offline and Online Campaigns\n(Coca Cola)<\/strong><\/p>\n\n\n\n<p>With the help of offline and online campaigns\nand ads, you can create lasting impression on consumers. Ad stories that help\nconnect with your customers, so that they choose the brand they\u2019re attached to.<\/p>\n\n\n\n<p><strong>Tip 5: Purchase Experience (Starbucks)<\/strong><\/p>\n\n\n\n<p>Starbucks ensured that customers can easily\nchoose and buy the products of their choice. In addition, they also provide\nloyalty points that can be redeemed for gifts as a part of the customer loyalty\nprogram. With the help of the Starbucks app, they can easily order products of\ntheir choice and also check their total loyalty points.<\/p>\n\n\n\n<p><strong>Tip 6: Quality and Price (Toyota)<\/strong><\/p>\n\n\n\n<p>One of the most basic business tips; Toyota\nfocussed on providing quality products at cost-effective prices. People will\nstay loyal if you provide good quality products and services at competitive prices.&nbsp; <\/p>\n\n\n\n<p><strong>Tip 7: Social Media Engagement <\/strong><\/p>\n\n\n\n<p>After making a sale, social media platforms\ncan be a great tool to communicate with the customer. Today, customers often\ntweet or post about their experiences with a brand. Acknowledging and\naddressing their feedback creates a positive impact not just with the specific\ncustomer, but also the people who are following the interaction.<\/p>\n\n\n\n<p><strong>Tip 8: Prompt Service<\/strong><\/p>\n\n\n\n<p>All popular brands have a reputation to\nmaintain. Therefore, they are prompt in responding to queries and concerns of\ncustomers to improve client retention. As they say, opportunity delayed is\nopportunity missed. This holds true for businesses. Hence, if a customer\ndoesn\u2019t get a response from the company, they will quickly move to the next\nbest alternative.<\/p>\n\n\n\n<p><strong>Tip 9: Calendar<\/strong><\/p>\n\n\n\n<p>Many big companies such as TGI Fridays and\nTitan, make sure to wish their customers on special occasions such as\nbirthdays, anniversaries and festivals. While wishing them the best, they also\noffer personalised discounts to celebrate the occasion. Therefore, maintaining\na calendar can work wonders to improve customer retention.<\/p>\n\n\n\n<p><strong>Tip 10: Gratitude<\/strong><\/p>\n\n\n\n<p>A word and a token of thanks go a long way\nin earning loyal customers. After customers have made a purchase, offer them a\ndiscount or a promise of a free gift on their next purchase. This not only\nmakes customers happy but also think about how to use the discount coupon or\nfree gift. This makes them come back again.<\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">From Client Acquisition to Retention: How CRM Software Helps<\/strong><\/p>\n\n\n\n<p>All the tips individually sound like a lot of work. However, each of them can easily be implemented with the help of a <a href=\"https:\/\/www.techjockey.com\/category\/crm-software\">customer relationship management software<\/a><strong>.&nbsp; <\/strong>From assisting in sending promotional mailers to managing ad campaigns; a CRM software is an ideal solution for all tasks related to customer relationship management.<\/p>\n\n\n\n<p>The main main objective of a CRM Software is to help in client acquisition and retention. All of this has to be done while minimising acquisition costs.<\/p>\n\n\n\n<p>&nbsp;Here are some ways how a CRM\nSoftware helps in both of these processes:<\/p>\n\n\n\n<p><strong>1.<\/strong> <strong>Automation: <\/strong>CRM Software helps in automating various processes such as business-client communication.This helps in offering quick responses to the queries and concerns of various customers at once thereby not losing them.<\/p>\n\n\n\n<p><strong>2.<\/strong> <strong>Data Storage and Retrieval: <\/strong>With the help of CRM software, data of customers can easily be retrieved. The data helps in looking at their purchase history to suggest products that they would prefer.<\/p>\n\n\n\n<p><strong>3.<\/strong> <strong>Targeted Offers and Promotions: <\/strong>With the Help of CRM software, businesses can send promotional literature and media to potential customers who might be interested in specific products. This is determined by their age group, gender, location and various other factors.Targeted advertisements work as an efficient customer acquisition strategy.<\/p>\n\n\n\n<p><strong>4.<\/strong> <strong>Campaign Management: <\/strong>CRM Software solutions help in managing social media campaigns and converting leads into new customers.<\/p>\n\n\n\n<p><strong>5.<\/strong> <strong>Customer Feedback: <\/strong>CRM Software helps in gathering information from surveys and feedback forms filled by customers, so that they can work on specific requirements for customer retention.<\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">Conclusion<\/strong><\/p>\n\n\n\n<p>To conclude, reiterating the necessity of retaining a customer is far more important. A loyal customer will not only keep on purchasing things from you, but will also recommend you to other customers, thereby bringing new customers.  But most importantly it is about creating your business story that your customers carry with themselves. Therefore, as Seth Godin said, <em>\u201cMarketing is no longer about the stuff that you make, but about the stories that you tell.\u201d<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Customers are the backbone of any business. Without customers, there is no demand, no sale, and no business. If we look at business with the perspective of customer relationship management (CRM), there are three stages to it; customer acquisition, customer engagement and customer retention. According to Forrester, marketers focus on gaining new customers while not [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":33932,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9329,1985],"tags":[7403,7400,7402,413,7401],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Loyalty Program: Top 10 Tips for Customer Retention in 2025<\/title>\n<meta name=\"description\" content=\"What\u2019s better, customer acquisition or retention? What are some famous brands who retained customers to become what they are today? 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