{"id":16093,"date":"2020-04-01T14:48:28","date_gmt":"2020-04-01T09:18:28","guid":{"rendered":"https:\/\/www.techjockey.com\/blog\/?p=16093"},"modified":"2025-03-27T18:21:33","modified_gmt":"2025-03-27T12:51:33","slug":"best-ivr-systems","status":"publish","type":"post","link":"https:\/\/www.techjockey.com\/blog\/best-ivr-systems","title":{"rendered":"10 Best IVR Systems to Ensure Business Continuity in Uncertain Times"},"content":{"rendered":"\n<p>Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you are operating from. IVR software does the exact same thing by ensuring seamless customer experience. It uses customisable call flow mechanisms to connect a customer to the right person or department to help resolve their queries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-an-ivr-system\"><span class=\"ez-toc-section\" id=\"what_is_an_ivr_system\"><\/span>What is an IVR System?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>IVR technology makes use of the automated telephony system to connect with callers through voice and DTMF tones input using a keypad. The system first identifies and segments callers to resolve their queries without transferring the calls to any live agent. Once ensured that a call may require assistance from a live agent that IVR system routes the call to the best available customer care representative.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.techjockey.com\/detail\/smartflo?utm_source=Blog&amp;utm_medium=Blog_ad_banner&amp;utm_campaign=smartflo_best_ivr_systems\"><img decoding=\"async\" width=\"943\" height=\"157\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner.png\" alt=\"Smartflo Blog ad banner\" class=\"wp-image-42199\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner.png 943w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner-300x50.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner-768x128.png 768w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner-260x43.png 260w\" sizes=\"(max-width: 943px) 100vw, 943px\" \/><\/a><\/figure><\/div>\n\n\n<p><strong style=\"font-size:24px;\">Must-Have Features of IVR System<\/strong><\/p>\n\n\n\n<p>IVR <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/call-center-software\" title=\"call center software\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"1242\">call center software<\/a> provides automated telephony features to businesses for streamlining customer service operations. The key features of the <a href=\"https:\/\/www.techjockey.com\/category\/ivr-software\">best IVR systems<\/a> are:<\/p>\n\n\n\n<ul>\n<li><strong>Skill\nBased Routing<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Skill based routing creates buckets\nfor segmenting customers in order to decide whether to send these calls to an automated\nvoice or a live agent.&nbsp;<\/p>\n\n\n\n<ul>\n<li><strong>Call Queuing\nand Waiting<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Call queuing and waiting are being\nused to queue call lines to specific ring groups.&nbsp;<\/p>\n\n\n\n<ul>\n<li><strong>Preferred\nAgent Routing<\/strong><\/li>\n<\/ul>\n\n\n\n<p>IVR solutions provide preferred\nagent routing to connect to the right agent at the right time.&nbsp;<\/p>\n\n\n\n<ul>\n<li><strong>Self Service\nIVR<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Self-service IVR improves routing\ncapabilities, accelerates resolution and minimizes the cost of operation.&nbsp;<\/p>\n\n\n\n<ul>\n<li><strong>Call Metrics<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Call metrics report provides real\ntime insights and detailed reports on the number of customer calls, common\nqueries, call history, etc.&nbsp;<\/p>\n\n\n\n<ul>\n<li><strong>Personalised\nPrompts<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Personalised prompts are meant to\ncustomise voice messages to ensure a friendly customer experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-free-open-source-ivr-system-in-india-c-y\"><span class=\"ez-toc-section\" id=\"5_free_open_source_ivr_system_in_india_2026\"><\/span>5 Free Open Source IVR System in India 2026<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Open source\nIVR software India uses key metrics and customised communication solutions to\nproceed with automated call distribution and call waiting\/queuing services. Some\nof the best open source and free IVR software are: <\/p>\n\n\n\n<ol>\n<li><a title=\"Ekiga\" href=\"#ekiga\">Ekiga<\/a><\/li>\n\n\n\n<li><a title=\"Asterisk\" href=\"#asterisk\">Asterisk<\/a><\/li>\n\n\n\n<li><a title=\"Voicetronix\" href=\"#voicetronix\">Voicetronix<\/a><\/li>\n\n\n\n<li><a title=\"IVR Junction\" href=\"#ivr_junction\">IVR Junction<\/a><\/li>\n\n\n\n<li><a title=\"TeleFlow\" href=\"#teleflow\">TeleFlow<\/a><\/li>\n<\/ol>\n\n\n\n<ul>\n<li><h3 id=\"ekiga\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"ekiga\"><\/span>Ekiga<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/Ekiga.png\" alt=\"Ekiga IVR software\" class=\"wp-image-16097\"\/><\/figure><\/div>\n\n\n<p>Ekiga open source IVR software is <a href=\"https:\/\/www.techjockey.com\/category\/video-conferencing-software\">video conferencing<\/a> and VoIP platform that supports both the SIP and H.323 protocols. The application is inter operable with any other SIP compliant application. Aside from supporting high-quality video and audio codecs, Ekiga provides access to contacts list, custom messages as well internet calling.&nbsp;<\/p>\n\n\n\n<p><strong>Key features of Ekiga:<\/strong><\/p>\n\n\n\n<ul>\n<li>DTMF support<\/li>\n\n\n\n<li>Registration with several\ngatekeepers and registrars<\/li>\n\n\n\n<li>STUN support<\/li>\n\n\n\n<li>Video codec algorithms<\/li>\n\n\n\n<li>Connection quality meter<\/li>\n\n\n\n<li>Dynamic jitter buffer<\/li>\n\n\n\n<li>Presence display<\/li>\n\n\n\n<li>Hot plug<\/li>\n\n\n\n<li>Sound and Video API<\/li>\n\n\n\n<li>Intel IPP Codecs<\/li>\n\n\n\n<li>Unique port (one single port for\nall outgoing SIP requests).<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Call transfer<\/li>\n                <li>Message waiting indications<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Limited features<\/li>\n                <li>Lack of Apple support<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing<\/strong>: Price is available on request at\nthe official website. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"asterisk\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"asterisk\"><\/span>Asterisk<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/Asterisk.png\" alt=\"Asterisk IVR software\" class=\"wp-image-16096\"\/><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/brand\/asteriskinfotech\">Asterisk<\/a> framework is used for building communication applications and establishing\/controlling&nbsp;calls between telecommunication endpoints, such as customary telephone sets, (PSTN) public switched telephone network, and devices VoIP (voice over Internet Protocol).&nbsp;Asterisk further enhances collaboration capabilities of the customer support teams with the features for multi-party video conferencing. <\/p>\n\n\n\n<p><strong>Key features of Asterisk:<\/strong><\/p>\n\n\n\n<ul>\n<li>Asterisk Gateway Interface (AGI)<\/li>\n\n\n\n<li>Session initiation and Media\nGateway Control protocol<\/li>\n\n\n\n<li>Call trunking<\/li>\n\n\n\n<li>Opus audio codec<\/li>\n\n\n\n<li>Telephony cards<\/li>\n\n\n\n<li>IVR voice prompts<\/li>\n\n\n\n<li>IP PBX<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Multiple lines<\/li>\n                <li>Colour display<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Difficult installation<\/li>\n                <li>Lack of guidebooks<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing<\/strong>: Asterisk is an open source and\nfree IVR software. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"voicetronix\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"voicetronix\"><\/span>Voicetronix<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/voicetronix.png\" alt=\"Voicetronix open source IVR system\" class=\"wp-image-16104\"\/><\/figure><\/div>\n\n\n<p>Voicetronix open source IVR system is\na telephony application which turn commodity PC\/servers into advanced\ncommunication solutions. These solutions are available for&nbsp;small enterprises\nas well as medium businesses.&nbsp;Call monitoring service, recording systems, automated\ntools and such IVRS call systems for measuring performance of network\/telephony\nequipment are other core benefits offered by Voicetronix.<\/p>\n\n\n\n<p><strong>Key features of Voicetronix:<\/strong><\/p>\n\n\n\n<ul>\n<li>Client\/server library<\/li>\n\n\n\n<li>Open PBX written in Perl<\/li>\n\n\n\n<li>VTlogger<\/li>\n\n\n\n<li>Multi-port loop start (FXO) and\nStation (FXS)<\/li>\n\n\n\n<li>CT API<\/li>\n\n\n\n<li>Fixed line and IP based PBX phone\nsystems<\/li>\n\n\n\n<li>IVR and ACD systems<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Reasonable MOQs<\/li>\n                <li>CTI (computer telephony integration)<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>No email support<\/li>\n                <li>Absence of ticketing and live training option.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing:\n<\/strong>Voicetronix is an open source IVR system. More information\nregarding premium plans and IVR software price is available on the official\nwebsite. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"ivr_junction\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"ivr_junction\"><\/span>IVR Junction<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/IVR-Junction.png\" alt=\"IVR Junction\" class=\"wp-image-16099\"\/><\/figure><\/div>\n\n\n<p>IVR Junction provides voice-based\ncommunication by connecting IVR system (Interactive Voice Response) to such\nplatforms as YouTube, Facebook, etc. Call recording, audio posts via mobile\nphone or the internet are core functionalities of IVR Junction. Free online\nmoderation of content, free hosting of audio recordings, and synchronisation\noption to connect far situated offices with local access points are its\nadditional benefits.&nbsp;<\/p>\n\n\n\n<p><strong>Key features of IVR Junction:<\/strong><\/p>\n\n\n\n<ul>\n<li>Social media integration<\/li>\n\n\n\n<li>Synchronise repository<\/li>\n\n\n\n<li>Audio hosting<\/li>\n\n\n\n<li>Cloud\/local storage<\/li>\n\n\n\n<li>Outbound dialer<\/li>\n\n\n\n<li>Customisable templates<\/li>\n\n\n\n<li>Voice forum<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Service moderator<\/li>\n                <li>File sharing<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Multiple phone menus<\/li>\n                <li>Lengthy instructions<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing: <\/strong>IVR Junction is a free and open\nsource IVR software, and you can download the source code directly on the\nofficial website. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"teleflow\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"teleflow\"><\/span>TeleFlow<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>TeleFlow provides developmental\ntools for creation of telecommunications and IVR systems. Flowcharts prepared\nthrough designer interface representing core functions are created and\nintegrated into the existing systems.&nbsp;Using TeleFlow software, any\nbusiness can quickly setup the IVR, Voice Mail or Call Center Application to\nstay connected with their customers.<\/p>\n\n\n\n<p><strong>Key features of TeleFlow:<\/strong><\/p>\n\n\n\n<ul>\n<li>Dictation<\/li>\n\n\n\n<li>Call capture<\/li>\n\n\n\n<li>Medical Relay<\/li>\n\n\n\n<li>Quick VXML<\/li>\n\n\n\n<li>Campaign dialer<\/li>\n\n\n\n<li>Conferencing<\/li>\n\n\n\n<li>Support tickets<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Application hosting<\/li>\n                <li>TeleFlow distribution<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Difficult voice prompts<\/li>\n                <li>Long menu<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing<\/strong>: You can download the source code\nof TeleFlow IVR software directly on the official website. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-top-ivr-software-companies-in-india-for-customer-support\"><span class=\"ez-toc-section\" id=\"5_top_ivr_software_companies_in_india_for_customer_support\"><\/span>5 Top IVR Software Companies in India for Customer Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The top IVR\nsoftware companies help create effective solutions for not just a seamless\nmanagement of call center processes but also business communication practices.\nThese best IVR system companies are:<\/p>\n\n\n\n<ol>\n<li><a title=\"Zendesk Talk\" href=\"#zendesk_talk\">Zendesk Talk<\/a><\/li>\n\n\n\n<li><a title=\"IVR Guru\" href=\"#ivr_uru\">IVR Guru<\/a><\/li>\n\n\n\n<li><a title=\"Exotel\" href=\"#exotel\">Exotel<\/a><\/li>\n\n\n\n<li><a title=\"Ozonetel\" href=\"#ozonetel\">Ozonetel<\/a><\/li>\n\n\n\n<li><a title=\"Ameyo\" href=\"#ameyo\">Ameyo<\/a><\/li>\n<\/ol>\n\n\n\n<ul>\n<li><h3 id=\"zendesk_talk\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"zendesk_talk\"><\/span>Zendesk Talk<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/Zen-desk.png\" alt=\"Zendesk Support ticketing system\" class=\"wp-image-16105\"\/><\/figure><\/div>\n\n\n<p>Zendesk Support ticketing system and has an inbuilt call center technology&nbsp;called Talk.&nbsp;Zendesk Talk is used by customer service centers for providing phone support from a single platform to streamline operations of other channels. Automatic ticket development, full customer history and call recording are its major functions. As a customer service phone system, all that Talk IVR system requires is good internet connectivity and headsets.&nbsp;<\/p>\n\n\n\n<p><strong>Key features of Zendesk Talk:<\/strong><\/p>\n\n\n\n<ul>\n<li>Real time queue monitoring<\/li>\n\n\n\n<li>Caller ID<\/li>\n\n\n\n<li>Flexible IVR<\/li>\n\n\n\n<li>Group routing<\/li>\n\n\n\n<li>Voicemail<\/li>\n\n\n\n<li>Warm transfer<\/li>\n\n\n\n<li>Conference calling<\/li>\n\n\n\n<li>Inbound SMS\/MMS<\/li>\n\n\n\n<li>Round-Robin routing<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Customised greeting<\/li>\n                <li>Forward to phone<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Lack of the auto log feature<\/li>\n                <li>Call recordings unreliable<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing<\/strong>: Aside from a free trial, you can\nchoose between Enterprise, Professional or Team based monthly plan. For more information\nregarding this, you can contact the official website.<\/p>\n\n\n\n<ul>\n<li><h3 id=\"ivr_guru\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"ivr_guru\"><\/span>IVR Guru<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/IVR-Guru.png\" alt=\"Interactive Voice Response\" class=\"wp-image-16098\"\/><\/figure><\/div>\n\n\n<p>IVR (Interactive Voice Response) provides automated telephony system. It interacts with callers to gather their queries and routes calls to the best available recipient. <a href=\"https:\/\/www.techjockey.com\/detail\/ivr-guru\">IVR system or IVRS<\/a> is a combine of voice telephone input and touch-tone keypad selection thus providing the right kind of responses. IVR Junction thus provides interactive voice responses aside from systems such as call tracking and enquiry management. <\/p>\n\n\n\n<p><strong>Key features of IVR Guru:<\/strong><\/p>\n\n\n\n<ul>\n<li>Bulk voice calls<\/li>\n\n\n\n<li>Lead management<\/li>\n\n\n\n<li>Auto feedback<\/li>\n\n\n\n<li>Interactive voice response<\/li>\n\n\n\n<li>Sales lifecycle management<\/li>\n\n\n\n<li>Employee tracking system<\/li>\n\n\n\n<li>IVR system development<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Auto dialer services<\/li>\n                <li>Missed call alert<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Difficult navigation<\/li>\n                <li>Poor management due to long wait times.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing: <\/strong>The price of IVR Guru software\nstarts at Rs 15600. Please connect with us for more details. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"exotel\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"exotel\"><\/span>Exotel<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>Exotel provides an<a href=\"https:\/\/www.techjockey.com\/detail\/exotel-call-recording-software\"> information security management system<\/a> with superior voice quality and decreased latency. The integration feature integrates calls from customers with such tools as CRM, <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/erp-software\" title=\"ERP\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"905\">ERP<\/a>, Helpdesk solutions, applications and websites to bring together at one&nbsp;place all the customer information. You can build and manage your entire organizational call flow using the Exotel\u2019s features for voice and SMS communication. <\/p>\n\n\n\n<p><strong>Key features of Exotel:<\/strong><\/p>\n\n\n\n<ul>\n<li>App to app calling<\/li>\n\n\n\n<li>Phone number masking<\/li>\n\n\n\n<li>COD verification<\/li>\n\n\n\n<li>Parallel ringing<\/li>\n\n\n\n<li>Automated surveys and feedback<\/li>\n\n\n\n<li>Track marketing ROI<\/li>\n\n\n\n<li>Last mile delivery tracking<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>SMS<\/li>\n                <li>Authentication<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>High calling costs<\/li>\n                <li>Number ownership<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing<\/strong>: Exotel is available under three\ndifferent plans- Influencer, Dabbler and Believer. For more pricing details,\nplease visit our product page. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"ozontel\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"ozonetel\"><\/span>Ozonetel<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/Ozonetel.png\" alt=\"Ozonetel\" class=\"wp-image-16102\"\/><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/ozonetel-cloudagent-lite\">Ozonetel<\/a> provides streamlined customer interactions to different kinds of businesses such as logistics, manufacturing, real estate, healthcare\/pharma, hospitality and other organisations. Make use of manual\/auto dialer, screen pop IVR drag\/drop designer options for efficient <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/task-management-software\" title=\"task management\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"269\">task management<\/a>. Using Ozonetel IVR system, you can route calls to even remote employees via landlines, mobile numbers and browsers. <\/p>\n\n\n\n<p><strong>Key features of Ozonetel:<\/strong><\/p>\n\n\n\n<ul>\n<li>CTI Integration<\/li>\n\n\n\n<li>Outbound IVR software\/inbound call\ncenter<\/li>\n\n\n\n<li>Cloud-Agent lite<\/li>\n\n\n\n<li>KooKoo platform<\/li>\n\n\n\n<li>Virtual photo number<\/li>\n\n\n\n<li>Powerful analytics dashboard<\/li>\n\n\n\n<li>Workforce optimisation<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li><a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/live-chat-software\"   title=\"Live chat software\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"807\">Live chat software<\/a><\/li>\n                <li>Virtual receptionist<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Suitable only for small enterprises<\/li>\n                <li>Poor data connectivity hampers efficient functioning.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing<\/strong>: You can watch the demo and get\nmore details about Ozonetel IVR system price. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"ameyo\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"ameyo\"><\/span>Ameyo<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"400\" height=\"200\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/Ameyo.png\" alt=\"Ameyo\" class=\"wp-image-16095\"\/><\/figure><\/div>\n\n\n<p>Ameyo IVR system is an <a href=\"https:\/\/www.techjockey.com\/detail\/ameyo-contact-center-software\">omnichannel contact management system<\/a> offering CRM integration along with call route and IVR\/lead management functions. You can also take advantage of Ameyo&#8217;s multi-user login\/roll based access feature besides internal call transfer option.&nbsp;This IVR call centre software is used for both, inbound and outbound call centre functions. <\/p>\n\n\n\n<p><strong>Key features of Ameyo:<\/strong><\/p>\n\n\n\n<ul>\n<li>Ticketing system<\/li>\n\n\n\n<li>Knowledge base<\/li>\n\n\n\n<li>Digital sales<\/li>\n\n\n\n<li>Fusion CX<\/li>\n\n\n\n<li>Automation<\/li>\n\n\n\n<li><a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/debt-collection-software\" title=\"Debt collection software\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"1070\">Debt collection software<\/a><\/li>\n\n\n\n<li>Knowledge management system<\/li>\n\n\n\n<li>Retention and archiving<\/li>\n\n\n\n<li>Real-time monitoring<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Reporting and analytics<\/li>\n                <li>Autodialer<\/li>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Clumsy on-premise call center<\/li>\n                <li>On premise software feature makes it inaccessible from another location or device.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p><strong>Pricing<\/strong>: Please request a callback in case\nyou require pricing details.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.techjockey.com\/detail\/knowlarity-smart-ivr?utm_source=Blog&amp;utm_medium=Blog_ad_banner&amp;utm_campaign=knowlarity_best_ivr_systems\"><img decoding=\"async\" width=\"943\" height=\"157\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2022\/03\/25105822\/blog-banner-knowlarity.jpg\" alt=\"knowlarity blog banner\" class=\"wp-image-28570\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2022\/03\/25105822\/blog-banner-knowlarity.jpg 943w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2022\/03\/25105822\/blog-banner-knowlarity-300x50.jpg 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2022\/03\/25105822\/blog-banner-knowlarity-768x128.jpg 768w\" sizes=\"(max-width: 943px) 100vw, 943px\" \/><\/a><\/figure><\/div>\n\n\n<p><strong style=\"font-size:24px;\">Summary<\/strong><\/p>\n\n\n\n<p>IVR systems interact with callers, collects information and route these calls to the appropriate person, authority or department. The ability of the platform to handle high volume calls at minimal costs along with a 24\/7 customer service, makes it a popular choice among businesses and leaders. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you are operating from. IVR software does the exact same thing by ensuring seamless customer experience. It uses customisable call flow mechanisms to connect a customer to the right person [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":16100,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7583],"tags":[7659,7658,7657],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Best IVR Systems 2026 | Review Interactive Voice Response Solutions<\/title>\n<meta name=\"description\" content=\"Enjoy skill based &amp; circle-based routing with IVR software &amp; ensure seamless customer experience. Use best IVR system to provide solid foundation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.techjockey.com\/blog\/wp-json\/wp\/v2\/posts\/16093\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Best IVR Systems to Ensure Business Continuity in Uncertain Times\" \/>\n<meta property=\"og:description\" content=\"Enjoy skill based &amp; circle-based routing with IVR software &amp; ensure seamless customer experience. 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