The only way you can serve you customers better is by\nsystemizing the help desk.<\/p>\n\n\n\n
Now, you might have another question – how to systemize your customer service process? The answer to it is automation. It will help your business reach great heights by creating happy customers, which in turn will help you get more opportunities. Deploying a good and robust helpdesk ticketing tools<\/a> in your company will help improve your customer service significantly.<\/p>\n\n\n With help desk software<\/a>, you can keep track of your customers\u2019 requests and resolve all customer-related issues on time. It\u2019s an ideal tool for customer service teams to provide omnichannel support to your business stakeholders. <\/p>\n\n\n\n Factors to Choose the Best Help Desk Software<\/strong><\/p>\n\n\n\n Which help desk software is ideal for your company? With\ndifferent helpdesk ticketing system available in the market, getting confused\nis obvious. So, to help you choose the best one that would meet your business\nrequirement, here is a list of things that you should consider.<\/p>\n\n\n\n Here you go! These are some of the important aspects that\nyou need to consider when you decide on buying a helpdesk ticketing system for\nyour business.<\/p>\n\n\n\n Let\u2019s look at some of the best options:<\/p>\n\n\n\n Freshdesk customer service software<\/a> makes ticketing easy by prioritizing and categorizing tickets. This helps assign tickets to the best available agent for quick resolution. You can also create pre-formatted replies to provide instant responses to common queries. Managing support processes across different social media platforms is another USP of Freshdesk help desk software. <\/p>\n\n\n\n Pricing:<\/strong> \u20b9 1399 per month<\/p>\n\n\n\n Zendesk Ticketing System<\/a> helps manage customer complaints in a systematic manner and provides multi-channel support. At the same time, its tracking and analytics features help track responses to service requests by customers, response time and the quotient of customer satisfaction. With Zendesk pre-set message triggers and automation tools, you can increase your service team\u2019s response time significantly. <\/p>\n\n\n\n Pricing:<\/strong> Around \u20b9 374 per agent per month paid annually<\/p>\n\n\n\n With Bitrix24<\/a>, you get multiple communication channels to interact with your customers via group chats, workgroups and calendar. It helps prioritize all your customer queries and ensure timely resolution with the best project management techniques like Kanban, Gantt, etc.<\/p>\n\n\n\n Integration of Bitrix24 help desk software with your existing CRM system will further help serve your customers better and achieve higher conversions.<\/p>\n\n\n\n Pricing<\/strong>: Around \u20b9 1425 for two users per month<\/p>\n\n\n\n ManageEngine helps create criteria-based actions by dividing common requests from customers into different categories. Based on the category of a customer request, it is assigned automatically to the support staff.<\/p>\n\n\n\n At every step of the ticket journey, this helpdesk ticket system sends smart notifications to keep customers aware of their query status. Even email requests are automatically routed to the best available agents with this popular email ticketing system.<\/p>\n\n\n\n Pricing<\/strong>: \u20b9 61425 per year<\/p>\n\n\n\n With Zoho Desk helpdesk software<\/a>, you can be available for your customers across any platform they choose. It allows managing customer queries for multiple brands by creating distinct self-service portals for each. Along with live chat, you can handle customer queries across social media, telephony and email platforms.<\/p>\n\n\n\n Pricing:<\/strong> \u20b9 900 per month<\/p>\n\n\n\n LiveAgent is one of the best help desk software for live chat<\/a> and ticketing automation. Your service reps can focus more on customer requests through any platform \u2013 chat, call, social media or email.<\/p>\n\n\n\n It splits and merges tickets from all channels to a single platform and ensures automated ticket routing. Canned messages and pre-set templates further help create a self-service platform for common queries.<\/p>\n\n\n\n Pricing<\/strong>: \u20b9 1050 per user<\/p>\n\n\n\n It\u2019s a \u2018purpose-built\u2019 help desk ticketing system to resolve app issues and assess errors in mobile devices remotely. This results in an increased productivity of your help desk team.<\/p>\n\n\n\n This IT help desk software<\/a> also provides multi-platform support. The unified self-service portal further makes it easier for your remote teams to get quick resolution for mobile device errors.<\/p>\n\n\n\n Pricing<\/strong>: Available on request<\/p>\n\n\n\n LiveZilla is a popular customer support software that also helps with website visitors\u2019 monitoring. LiveZilla ticket system<\/a> can be easily integrated with emails and social media platforms to receive messages from customers instantly. This help desk software ensures high data security, as it runs on dedicated servers and allows you to keep your website details with you only.<\/p>\n\n\n\n Pricing:<\/strong> \u20b9 15,600.00 for the lifetime<\/p>\n\n\n\n![\"Hiver](\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2017\/12\/22125408\/Hiver-Blog-ad-banner.png\")
<\/a><\/figure><\/div>\n\n\n<\/span>What is Help Desk Software?<\/span><\/h2>\n\n\n\n
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<\/span>11 Best Help Desk Software of 2024<\/span><\/h2>\n\n\n\n
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<\/span>Freshdesk Helpdesk System<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>Zendesk Ticketing System Software<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>Bitrix 24 Support Ticketing System<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>ManageEngine Helpdesk Tool<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>Zoho Desk Ticket Management System<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>LiveAgent Helpdesk Ticketing System<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>SOTI Assist IT Ticketing System<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>LiveZilla Service Desk Software<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n
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<\/span>Richpanel Ticket System<\/span><\/h3><\/li>\n<\/ul>\n\n\n\n