{"id":18147,"date":"2020-07-16T12:30:16","date_gmt":"2020-07-16T07:00:16","guid":{"rendered":"https:\/\/www.techjockey.com\/blog\/?p=18147"},"modified":"2025-04-10T12:42:44","modified_gmt":"2025-04-10T07:12:44","slug":"how-to-use-live-chat-online","status":"publish","type":"post","link":"https:\/\/www.techjockey.com\/blog\/how-to-use-live-chat-online","title":{"rendered":"How to Use Live Chat Online &#038; Boost Sales Through Your Website"},"content":{"rendered":"\n<p>As the market is being constantly changed due to ever increasing potential of online businesses, the live chat online feature is a prominent factor to improve your sales record.<\/p>\n\n\n\n<p>As per latest <a href=\"https:\/\/www.kayako.com\/live-chat-software\/statistics\" rel=\"nofollow\">reports,<\/a> more than 50% of customers return to a website offering live chat online feature. <\/p>\n\n\n\n<p>No online business and website can claim that they can convert each person visiting their platform into a potential customer. However, online modern businesses should aim to provide a better customer experience through live web chatting. The enhanced user experience often results in better sales! <\/p>\n\n\n\n<p>In the <a href=\"https:\/\/www.techjockey.com\/blog\/best-hospital-management-system\">healthcare industry<\/a>, live chat online has proven quite helpful for patients to <a href=\"https:\/\/www.techjockey.com\/category\/appointment-scheduling-software\">quickly schedule appointments<\/a> and share personal health related issues with their doctors in a secure manner. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Freshchat_1.png\" alt=\"Freshchat Software\" class=\"wp-image-18155\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how_businesses_are_increasing_website_sales_through_live_chat\"><\/span>How Businesses Are Increasing Website Sales through Live Chat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Here we list some important ways in which\nbusinesses nowadays are increasing their website sales through live chat\nonline.<\/p>\n\n\n\n<ul>\n<li><h3><span class=\"ez-toc-section\" id=\"personalized_conversations\"><\/span>Personalized conversations<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>A report last year brought forth the point that more than 80% of people are not comfortable interacting with a chatbot and would rather have a human to solve their grievances. Putting a human executive behind live chat online to interact with your customers can prove to be quite effective in increasing the engagement.<\/p>\n\n\n\n<ul>\n<li><h3><span class=\"ez-toc-section\" id=\"proactive_appearance_of_live_chat_online_dialogue_box\"><\/span>Proactive appearance of live chat online dialogue box<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>The\nsuccess of live chat online feature lies in how quickly it appears to your\nwebsite visitors. The proactive strategy means that you initiate a conversation\nwith your web visitors and show them you are easily available to solve all\ntheir queries.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Freshchat_2.png\" alt=\"Freshchat\" class=\"wp-image-18156\"\/><\/figure><\/div>\n\n\n<p>During the admission season, institutes offering professional courses can use online live chat can interact with students in real time and resolve their enrolment related queries instantly. This will increase the chances of more deserving candidates coming onboard. <\/p>\n\n\n\n<ul>\n<li><h3><span class=\"ez-toc-section\" id=\"designing_a_better_interface_for_live_chat_online\"><\/span>Designing a better interface for live chat online<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>As per recent <a rel=\"nofollow\" href=\"https:\/\/99firms.com\/blog\/live-chat-statistics\/#gref\">estimates<\/a>, more than 75% people prefer live chat online because of quick responses to their queries. This can be utilized for driving more sales by designing a better interface for your live chat window. <\/p>\n\n\n\n<p>A\nbetter interface will help build trust with new customers and make them feel\ncomfortable interacting with your company agents. Live chat online windows can\nalso be used for branding purposes.<\/p>\n\n\n\n<ul>\n<li><h3><span class=\"ez-toc-section\" id=\"tying_your_live_chat_online_feature_with_social_media_websites\"><\/span>Tying your live chat online feature with social media websites<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>A significant proportion of your customers may come across your business through social media and they might be raising their queries on those websites. By integrating your social media platforms with live chat online, you can easily cater to their grievances, give timely responses and increase your online sales.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong style=\"font-size:24px;\">Live Chat Best Practices for <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/conversion-rate-optimisation\" title=\"Conversion Rate Optimization\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"1118\">Conversion Rate Optimization<\/a><\/strong><\/p>\n\n\n\n<p>Online\nbusinesses are judged by their ability to convert people visitors surfing their\nwebsite into potential customers. Although it is impossible to achieve 100\npercent conversion rate, live chat online makes it easier for you to build a\nwide customer base in the following steps: <\/p>\n\n\n\n<ul>\n<li><strong>Round the clock availability of chat executives<\/strong><\/li>\n<\/ul>\n\n\n\n<p>There\nis no specific time for a customer to visit your website and raise a query.\nEnsure that executives are available 24X7 to cater to each customer. This is\nalso essential if your business deals with international customers who work\naccording to their own time zone. <\/p>\n\n\n\n<ul>\n<li><strong>Using surveys before you start live chat online<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Creation of customized surveys would help you understand which categories of your online business are most popular with your customers. And when they interact with you through live chat, you can guide them to that specific pages and products. This aids in increasing your conversion rates<\/p>\n\n\n\n<ul>\n<li><strong>Forming better association with regular customers<\/strong><\/li>\n<\/ul>\n\n\n\n<p>For\nconversion rate optimization, it is necessary that existing customers get\nsomething new whenever they visit your website. Based on their past purchases,\nyou can suggest new products to them through live chat online and increase\nconversions through upsell and cross sell. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Freshchat_3.png\" alt=\"Freshchat solutions\" class=\"wp-image-18157\"\/><\/figure><\/div>\n\n\n<p>Making use of live chat for your E-commerce company allows customers to know about deals and discounts on their favourite products. In case of a faulty product, they can lodge their complaint and initiate returns through live chat.<\/p>\n\n\n\n<ul>\n<li><strong>Deliver speedy responses<\/strong><\/li>\n<\/ul>\n\n\n\n<p>As\nper the latest <a href=\"https:\/\/99firms.com\/blog\/live-chat-statistics\/#gref\" rel=\"nofollow\">reports<\/a>,\ncustomers engaging with a website through live chat online expect a response in\nless than 10 minutes.<\/p>\n\n\n\n<p>If your chat executives can <a href=\"https:\/\/www.techjockey.com\/blog\/complaint-management-software\">answer a customer\u2019s query<\/a> in a quick fashion, it will leave a positive image in the mind of the customer and they are more likely to return to your website. This helps to build a loyal customer base.<\/p>\n\n\n\n<ul>\n<li><strong>Following up after live chatting<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Following up after a live chat online is a crucial aspect of modern cloud business. This is because many customers won\u2019t buy anything based on the first conversation.By following up on customers, there is an increased chance that they would be convinced to make the purchase. Follow ups can be done either through mails, text or a phone call. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong style=\"font-size:24px;\">Let\u2019s Discuss the Importance of Live Chat in Customer Service<\/strong><\/p>\n\n\n\n<p>Great\ncustomer service is essential for the success of online business. It ensures\nthat your customers keep coming back to your website for their future purchases.\nLive chat online is an important part of a company\u2019s strategy on how to service\ntheir customers better, due to the following reasons: <\/p>\n\n\n\n<ul>\n<li><strong>Convenient for customers<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Live\nchat online has a customer satisfaction rate of more than 90% This is because\ncustomers can obtain quick response and resolution to their queries.<\/p>\n\n\n\n<ul>\n<li><strong>Cost effective customer\nsupport<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Through\nlive chat online, businesses can answer multiple queries from several customers\nat the same time, saving on time and other resources.<\/p>\n\n\n\n<ul>\n<li><strong>Gives you advantage over your competitors<\/strong><\/li>\n<\/ul>\n\n\n\n<p>More than 40% of customers reach out to support teams through live chat. By offering better solutions to a customer\u2019s queries in a short time period, you can surge ahead of your competitors. <\/p>\n\n\n\n<ul>\n<li><strong>Building sustaining\nrelationships with customers<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Through\nlive chat online, you can build loyalty in your customers and motivate them to\nkeep coming back to your website. This can be done by solving their queries in\na quick manner and periodically following up on them regarding their experience.\n<\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">Conclusion<\/strong><\/p>\n\n\n\n<p>In current time, all online businesses are striving to create a unique user experience. You can easily do that by making use of <a href=\"https:\/\/www.techjockey.com\/category\/live-chat-software\">live chat online<\/a> to get ahead of competition, offer unparalleled service to customers and boost overall sales. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the market is being constantly changed due to ever increasing potential of online businesses, the live chat online feature is a prominent factor to improve your sales record. As per latest reports, more than 50% of customers return to a website offering live chat online feature. No online business and website can claim that [&hellip;]<\/p>\n","protected":false},"author":69,"featured_media":18158,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7603],"tags":[7971,7970,7969],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Use Live Chat Online &amp; Boost Sales Through Your Website<\/title>\n<meta name=\"description\" content=\"Know how live chat online can help new as well as established businesses to boost their sales and up their customer service game.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.techjockey.com\/blog\/wp-json\/wp\/v2\/posts\/18147\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Use Live Chat Online &amp; 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