{"id":18340,"date":"2020-07-25T12:20:01","date_gmt":"2020-07-25T06:50:01","guid":{"rendered":"https:\/\/www.techjockey.com\/blog\/?p=18340"},"modified":"2025-03-27T19:00:40","modified_gmt":"2025-03-27T13:30:40","slug":"best-ticketing-management-systems","status":"publish","type":"post","link":"https:\/\/www.techjockey.com\/blog\/best-ticketing-management-systems","title":{"rendered":"10 Best Ticketing Tools for Helpdesk in 2025"},"content":{"rendered":"\n<p>Ticket management system and ticketing tools are a software solution created for better handling and resolution of customer grievances as well as issues faced by employees within your organisation.<\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">What is IT Helpdesk Ticket Systems Software<\/strong><\/p>\n\n\n\n<p>An <a href=\"https:\/\/www.techjockey.com\/category\/helpdesk-ticketing-system\">IT helpdesk ticket\nsystem<\/a> works by generating a ticket whenever an incident related\nto asset, network access, etc. is raised. This ticket generated using a ticket\nmanagement system is assigned to both the person raising the issue and the\nexecutive catering to it and stays active until the issue is resolved.<\/p>\n\n\n\n<p>Using IT ticket tools and IT ticket systems, customers can view action taken on their grievance and its current status by using ticket management software. The ticket can be closed from either side and even reopened in case the customer requires additional help.<\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">Ticket Management System Features for Your IT Champs<\/strong><\/p>\n\n\n\n<p>Since the <a href=\"https:\/\/www.techjockey.com\/blog\/ticketing-software-benefits\">ticket management system<\/a> plays a big role in deciding how good your customer service really is, it is imperative that your IT team has the best IT helpdesk software to easily resolve incidents. We list some of the important features available with an efficient IT helpdesk software, IT ticket tools and ticket management software:<\/p>\n\n\n\n<ol>\n<li><strong>Omnichannel support<\/strong><\/li>\n<\/ol>\n\n\n\n<p>A robust ticket management system can keep a track of customer incidents raised across multiple channels such as social media in addition to email, calls and live chat. The IT helpdesk software is also able to present tickets generated through these multi channels under one platform.<\/p>\n\n\n\n<ol start=\"2\">\n<li><strong>Integration with website<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Your ticket management software can be completely integrated with your website or application so that customers can utilize it easily in case of any grievance.<\/p>\n\n\n\n<ol start=\"3\">\n<li><strong>Automation of repetitive tasks using the best ticketing system<\/strong><\/li>\n<\/ol>\n\n\n\n<p>By using an IT helpdesk ticketing system, you can automate processes associated with handling of tickets for example sending automatic notification to customers when their ticket is resolved, etc. <\/p>\n\n\n\n<ol start=\"4\">\n<li><strong>Personalized ticket generation with the best ticket system<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Ticket management systems provide personalised ticket generation experience to each user. They do this by showing agents past tickets generated by the user, thus skipping asking basic information again and serving customers in a better manner.<\/p>\n\n\n\n<ol start=\"5\">\n<li><strong>Ticket Management Tools Enhance IT team\u2019s performance<\/strong><\/li>\n<\/ol>\n\n\n\n<p>IT ticketing tools help to enhance the performance of the IT team in providing customer support and employee support. Using IT ticketing software, tickets can be assigned to a group in addition to an individual with IT helpdesk software. Agents can add their notes for reference and managers can monitor handling of tickets by the agents with the assistance of the best support ticket system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-10-best-it-ticket-systems-and-ticketing-tools-in-c-y-for-helpdesk\"><span class=\"ez-toc-section\" id=\"10_best_it_ticket_systems_and_ticketing_tools_in_2025_for_helpdesk\"><\/span>10 Best IT Ticket Systems and Ticketing Tools in 2025 for Helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul>\n<li><strong><a title=\"TeamSupport\" href=\"#teamsupport\">TeamSupport Ticketing Tool<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"HPSM\" href=\"#hpsm\">HPSM ticketing Tool<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"Jira\" href=\"#jira\">Ticket Tool Jira<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"HubSpot\" href=\"#hubspot\">HubSpot<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"Mojo\" href=\"#mojo\">Mojo IT Helpdesk<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"Zendesk\" href=\"#zendesk\">Zendesk<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"Vision Helpdesk\" href=\"#vision_helpdesk\">Vision Helpdesk<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"SolarWinds\" href=\"#solarwinds\">SolarWinds<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"HappyFox\" href=\"#happyfox\">HappyFox<\/a><\/strong><\/li>\n\n\n\n<li><strong><a title=\"JitBit\" href=\"#jitbit\">JitBit<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<ul>\n<li><h3 id=\"teamsupport\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"teamsupport_ticketing_tool\"><\/span>TeamSupport Ticketing Tool<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>TeamSupport ticketing tool enables easy resolution of customers\u2019 queries by allowing collaboration between different teams in an organisation. Team Support, one of the best ticketing software, has been designed for modern B2B organisations to ensure outstanding customer support.<\/p>\n\n\n\n<p><strong>Features of TeamSupport, One of the Best Help Desk Ticketing System<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Automation of ticket generation process<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The moment a person raises an issue, ticket is generated and assigned to the agent most capable of resolving it by this support ticket management system.<\/p>\n\n\n\n<ul>\n<li><strong>Provides sentiment analysis<\/strong><\/li>\n<\/ul>\n\n\n\n<p>TeamSupport software uses IBM WatsonTM to understand a person\u2019s sentiment when they first ask for assistance.<\/p>\n\n\n\n<ul>\n<li><strong>Easy to use interface<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This IT ticketing tool has an easy to use interface which makes ticket generation simple for first time users.<\/p>\n\n\n\n<ul>\n<li><strong>Easy to tweak and customize<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The ticket management software supports customization and can be tweaked as your organisation\u2019s needs evolve.<\/p>\n\n\n\n<ul>\n<li><strong>Generation of email reports<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Using TeamSupport IT helpdesk software, you can generate email reports about utilization of IT personnel and resources for ticket resolution.<\/p>\n\n\n\n<p><strong>Pricing of TeamSupport IT Ticket Management Software: <\/strong>Price of TeamSupport ticket management system starts at \u20b93741.28 per user per month. It also offers an enterprise version for \u20b94791.50 per user per month. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<ul>\n<li><h3 id=\"hpsm\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"hpsm_ticketing_tool\"><\/span>HPSM Ticketing Tool<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>Originally known as PNMS, HP service management ticketing tool is a part of HP open view product suite. HPSM, counted as one of the best in the help desk ticketing software list, is used by businesses for resolving IT processes such as change, problem, incident, etc. and even for transforming big data into insights.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Amazing-IT-Support-Features_1.png\" alt=\"\" class=\"wp-image-18343\"\/><\/figure><\/div>\n\n\n<p><strong>Features of HPSM, One of the Best IT Help Desk Ticketing System<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Cloud based as well as on premise<\/strong><\/li>\n<\/ul>\n\n\n\n<p>HPSM ticket management software is available for use both as cloud-based software as well as on premise usage.<\/p>\n\n\n\n<ul>\n<li><strong>Codeless configuration<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Codeless configuration of HPSM IT helpdesk software makes it more customizable and flexible to use with future updates.<\/p>\n\n\n\n<ul>\n<li><strong>Mobile compatibility<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Users of HPMS can access its different functionalities such as self-ticketing from their mobile phones. <\/p>\n\n\n\n<ul>\n<li><strong>Build your own workflows<\/strong><\/li>\n<\/ul>\n\n\n\n<p>HPMS IT helpdesk ticketing system allows users to build their own process workflows to manage their workload better.<\/p>\n\n\n\n<ul>\n<li><strong>Support services<\/strong><\/li>\n<\/ul>\n\n\n\n<p>HP offers robust support services for HPSM users either through phone or through an online knowledge base.<\/p>\n\n\n\n<p><strong>Pricing of HPSM Ticketing Management System: <\/strong>Price of HPSM starts from \u20b93726.53 per month per user. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<ul>\n<li><h3 id=\"jira\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"ticketing_tool_jira\"><\/span>Ticketing Tool Jira<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>The name of this ticketing tool is inspired from the Japanese name \u2018Gojira\u2019 which means Godzilla. <a href=\"https:\/\/www.techjockey.com\/detail\/atlassian-jira-software\">Jira ticket management system<\/a> is used for bug tracking in software and mobile apps in addition to issue tracking and detecting bottlenecks in projects.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Amazing-IT-Support-Features_3.png\" alt=\"IT helpdesk software\" class=\"wp-image-18345\"\/><\/figure><\/div>\n\n\n<p><strong>Jira Ticket Management System Features:<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Self knowledge portal<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Customer service agents can make use of Jira\u2019s self-knowledge portal to quickly find solutions for frequently asked questions.<\/p>\n\n\n\n<ul>\n<li><strong>Setting up numerous SLAs<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Using Jira\u2019s IT ticketing tools, you can set up different service level agreements. You can resolve requests based on their priorities and notify teams about SLA violations. <\/p>\n\n\n\n<ul>\n<li><strong>Availability of \u2018queues\u2019 feature<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Using Queues available in this IT ticketing system, agents can allot priority tags like high priority or low priority customer requests.<\/p>\n\n\n\n<ul>\n<li><strong>Easy to obtain customer feedback<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Jira\u2019s inbuilt feature allows you to collect users\u2019 feedback and improve on your customer service.<\/p>\n\n\n\n<ul>\n<li><strong>Enhanced search option<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The search option in Jira ticketing tool is based on machine learning, allowing for smarter searches for both employees and customers.<\/p>\n\n\n\n<p><strong>Pricing of Jira IT Ticketing Management Systems: <\/strong>Price of Jira IT helpdesk software begins from \u20b9698 per user per month for 1-10 users and \u20b9838206 for upto 500 users. For detailed pricing and demo, you can connect with us.<\/p>\n\n\n\n<ul>\n<li><h3 id=\"hubspot\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"hubspot\"><\/span>HubSpot<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/hubspot-crm1\">HubSpot ticketing tool<\/a> allows users to consolidate tickets raised across multiple channels under one dashboard. This dashboard offered by HubSpot ticketing tool is accessible to all team members. It is suitable for managers to view metrics such as the agent\u2019s response time, the number of tickets raised within a specific time, etc. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Amazing-IT-Support-Features_2.png\" alt=\"IT ticket tools\" class=\"wp-image-18344\"\/><\/figure><\/div>\n\n\n<p><strong>HubSpot Ticket Systems Features<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Automated ticket creation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>HubSpot ticket management system creates a ticket automatically whenever a customer reaches out and depending on the issue, notifies the appropriate person to handle it. <\/p>\n\n\n\n<ul>\n<li><strong>Prioritization of tickets<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Using HubSpot, you can prioritize incoming tickets so that critical issues are sorted first.<\/p>\n\n\n\n<ul>\n<li><strong>Ticket generation via email<\/strong><\/li>\n<\/ul>\n\n\n\n<p>With HubSpot IT helpdesk software, you can convert customer emails into tickets or direct them directly to the dashboard.<\/p>\n\n\n\n<ul>\n<li><strong>In built <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/reporting-tools\" title=\"reporting tools\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"467\">reporting tools<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p>HubSpot IT ticketing tools include reporting tools to track the usage of the knowledge, customer service impact and much more.<\/p>\n\n\n\n<ul>\n<li><strong>Centralized tracking <\/strong><\/li>\n<\/ul>\n\n\n\n<p>Tickets can be assigned to different members and tracked at a centralized location to know their status. <\/p>\n\n\n\n<p><strong>Pricing of HubSpot\nTicket Management Systems: <\/strong>Price of HubSpot ticket management system starts\nfrom \u20b93317.20 per user per month. Details of other paid plans are as follows:<\/p>\n\n\n\n<ul>\n<li>Professional- \u20b926537.56<\/li>\n\n\n\n<li>Enterprise- \u20b988458.54<\/li>\n<\/ul>\n\n\n\n<p>For more details on price and demo, you can connect with us.<\/p>\n\n\n\n<ul>\n<li><h3 id=\"mojo\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"mojo_it_helpdesk\"><\/span>Mojo IT Helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>Mojo IT helpdesk software is suitable for handling internal service requests as well as external requests generated by customers. This IT ticket system comes with built in reporting tools to measure the effectiveness of your customer service and the option of storing data associated with past tickets in the cloud.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Amazing-IT-Support-Features_4.png\" alt=\"IT helpdesk ticket system\" class=\"wp-image-18346\"\/><\/figure><\/div>\n\n\n<p><strong>Mojo Ticket Management Software Features<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Welcome page<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Mojo ticket management system has an interactive welcome page which notifies users of business hours, crucial information, updates, etc. <\/p>\n\n\n\n<ul>\n<li><strong>Multi language support<\/strong><\/li>\n<\/ul>\n\n\n\n<p>In addition to English, this ticket management software provides its services in French and Spanish. <\/p>\n\n\n\n<ul>\n<li><strong>Efficient categorization of tickets<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Agents can categorize tickets on several factors such as priority, types, assigned agents, etc. to streamline the resolution process.<\/p>\n\n\n\n<ul>\n<li><strong>Keeping track of ticket resolution time<\/strong><\/li>\n<\/ul>\n\n\n\n<p>With Mojo IT helpdesk software, you can keep track of how much time you are spending on ticket resolution and handling priority tickets.<\/p>\n\n\n\n<ul>\n<li><strong>Integration with third party calendar apps<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Mojo Helpdesk ticket management system can be integrated with calendar apps such as Google Calendar and Office 365 calendar to monitor recurring tickets and ticket deadlines.<\/p>\n\n\n\n<p><strong>Pricing of Mojo\nHelpdesk, One of The Best Ticketing Systems: <\/strong>Pricing of Mojo\nHelpdesk IT ticketing tools starts from \u20b92161.17 per user per month. Details of\nother plans are as follows:<\/p>\n\n\n\n<ul>\n<li>Enterprise- \u20b97297.83 per month <\/li>\n\n\n\n<li>Unlimited- \u20b929412.46 per month<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><h3 id=\"zendesk\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"zendesk\"><\/span>Zendesk<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/zendesk-chat\">Zendesk ticket management software<\/a> is one of the leading online IT help desk tools that ensures customer service management. Zendesk, touted as one of the best ticket systems, supports ticket consolidation, generated across multiple platforms. Your IT team can view the entire ticketing history of a customer through Zendesk to support them better.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Amazing-IT-Support-Features_6.png\" alt=\"IT helpdesk ticket system\" class=\"wp-image-18348\"\/><\/figure><\/div>\n\n\n<p><strong>Features of Zendesk Ticket Management Tools<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Availability of Zendesk suite<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Zendesk provides a suite of support apps which can be utilized to service customers better.<\/p>\n\n\n\n<ul>\n<li><strong>Self service portal<\/strong><\/li>\n<\/ul>\n\n\n\n<p>By making use of Zendesk\u2019s knowledge base, you can design a self-service customer portal to reduce time agents spend on repetitive tasks. <\/p>\n\n\n\n<ul>\n<li><strong>Mobile support<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Users can seek out Zendesk\u2019s support services through their android or iOS devices. <\/p>\n\n\n\n<ul>\n<li><strong>Time zone and language compatible<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Zendesk IT ticketing tools can be used across the globe in different time zones and languages.<\/p>\n\n\n\n<ul>\n<li><strong>Customer facing interface<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Interface of Zendesk can be branded to align it with your\ncompany\u2019s image.<\/p>\n\n\n\n<p><strong>Pricing of Zendesk IT\nTicketing Software: <\/strong>Price of Zendesk IT helpdesk software can be\nobtained from the official site. For demo and other details, you can connect\nwith us.<\/p>\n\n\n\n<p>Interface of Zendesk can be branded to align it with your company\u2019s image.<\/p>\n\n\n\n<ul>\n<li><h3 id=\"vision_helpdesk\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"vision_helpdesk\"><\/span>Vision Helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/vision-helpdesk\">Vision Helpdesk ticket management software<\/a> helps online businesses, ecommerce companies, software industry and others to serve their clients in a better fashion. Vision Helpdesk, one of the best support ticket systems, consolidates tickets from multiple platforms under one dashboard. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Amazing-IT-Support-Features_5.png\" alt=\"\" class=\"wp-image-18347\"\/><\/figure><\/div>\n\n\n<p><strong>Features of Vision Helpdesk Automated Ticketing System <\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Automated workflows<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Using the rule-based system, you can create automated workflows for better functioning.<\/p>\n\n\n\n<ul>\n<li><strong>Enhanced notifications<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This IT helpdesk ticketing system alerts customers about updates on their tickets by delivering notifications to their email account. <\/p>\n\n\n\n<ul>\n<li><strong>Collaboration through Blabby<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Blabby from Vision Helpdesk supports collaboration between team members on resolution of tickets.<\/p>\n\n\n\n<ul>\n<li><strong>Agent achievement on Gamification<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Gamification on Vision Helpdesk ticket management software shows an agent\u2019s achievement levels, which are kind of a reward system for resolving customer issues.<\/p>\n\n\n\n<ul>\n<li><strong>Task delegation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Using Vision Helpdesk, you can quickly delegate different\ntickets to the best available agents and keep a tab on the status of these\ntickets.<\/p>\n\n\n\n<p><strong>Pricing of Vision\nHelpdesk Ticketing Tools: <\/strong>Pricing of Vision Helpdesk ticket management\nsystem starts from \u20b9894.28 per user per month. Price details of other plans are\nas follows:<\/p>\n\n\n\n<ul>\n<li>Pro help desk- \u20b91474.31 per agent per month<\/li>\n\n\n\n<li>Satellite help desk- \u20b91769.17 per agent per month<\/li>\n\n\n\n<li>Pro service desk- \u20b92358.89 per agent per month<\/li>\n\n\n\n<li>Ent service desk- \u20b93538.34 per agent per month <\/li>\n<\/ul>\n\n\n\n<ul>\n<li><h3 id=\"solarwinds\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"solarwinds_service_desk\"><\/span>SolarWinds Service Desk<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/solarwinds.png\" alt=\"ticketing tools\" class=\"wp-image-19672\"\/><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/solarwinds-help-desk-software\">SolarWinds ticket management system<\/a> is an essential tool for the IT departments as it helps them streamline the process of ticket submission and resolution. With this IT ticket system, you can coalesce tickets generated through email, mobile app or chat. SolarWinds also automates repetitive tasks and ensures that a particular ticket is routed to the most capable agent. <\/p>\n\n\n\n<p><strong>Features of SolarWinds\nTicket Management Software<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Faster\nticket resolution<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This\nsoftware resolves tickets real fast by quickly aligning the required resources.<\/p>\n\n\n\n<ul>\n<li><strong>Visualizing\nfull incident lifecycle<\/strong><\/li>\n<\/ul>\n\n\n\n<p>As one of\nthe best ticketing systems, the software is the best for generating tickets as\nthis further helps IT teams view its lifecycle.<\/p>\n\n\n\n<ul>\n<li><strong>Using\nArtificial Intelligence<\/strong><\/li>\n<\/ul>\n\n\n\n<p>SolarWinds\nuses AI to recommend solutions for quicker incident resolution. <\/p>\n\n\n\n<ul>\n<li><strong>Consolidating\nresolution of tickets<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You have the\noption of consolidating resolution of tickets which might be related to the\nsame incident.<\/p>\n\n\n\n<ul>\n<li><strong>In-built\nreports<\/strong><\/li>\n<\/ul>\n\n\n\n<p>SolarWinds\nticket management tools offer in-built reports to obtain ticket status,\nperformance of the agent resolving it and much more.<\/p>\n\n\n\n<p><strong>SolarWinds IT Ticketing\nSoftware Pricing: <\/strong>Pricing details are as follows: <\/p>\n\n\n\n<ul>\n<li>Team- \u20b91400.28 per month per\nagent<\/li>\n\n\n\n<li>Business- \u20b92874.25 per\nmonth per agent<\/li>\n\n\n\n<li>Professional- \u20b95085.22 per\nmonth per agent<\/li>\n\n\n\n<li>Enterprise- \u20b96559.19 per\nmonth per agent<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><h3 id=\"happyfox\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"happyfox\"><\/span>HappyFox<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Happy-fox.png\" alt=\"ticket systems\" class=\"wp-image-19670\"\/><\/figure><\/div>\n\n\n<p>One of the best support ticket systems, HappyFox provides\nthe option of filtering incoming tickets on the basis of different rules. With\nthis automated ticketing system, you can even pin critical tickets to resolve\nthem first. HappyFox accepts tickets from different channels such as email,\nchat, phone calls and much more. <\/p>\n\n\n\n<p><strong>Features of HappyFox,\nOne of The Best Ticketing Software<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Categorization\nof tickets<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Tickets can\nbe sorted into different categories such as sales, marketing, billing, etc.<\/p>\n\n\n\n<ul>\n<li><strong>Tags<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You can\nattach specific tags to different tickets so as to make it easier to search for\nthem in the future.<\/p>\n\n\n\n<ul>\n<li><strong>Better\nreplies<\/strong><\/li>\n<\/ul>\n\n\n\n<p>HappyFox\nranks among the top software in the help desk ticketing software list as it\nlets you draft replies for ticket resolution with improved readability.<\/p>\n\n\n\n<ul>\n<li><strong>Preset\nreplies<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You can\nenhance the productivity of your entire team by providing preset answers to\nfrequently asked questions.<\/p>\n\n\n\n<ul>\n<li><strong>Time\ntracking <\/strong><\/li>\n<\/ul>\n\n\n\n<p>Managers can\ntrack time spent by each agent on a particular ticket and monitor their\nperformance on this basis. <\/p>\n\n\n\n<p><strong>Pricing of HappyFox,\nOne of The Best Help Desk Ticketing Systems<\/strong>: The price of HappyFox\nis available on request. You can visit the official site for more details. <\/p>\n\n\n\n<ul>\n<li><h3 id=\"jitbit\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"jitbit\"><\/span>JitBit<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/jitbit.png\" alt=\"ticket management system\" class=\"wp-image-19671\"\/><\/figure><\/div>\n\n\n<p>JitBit support ticket management system is available for\nuse both in SaaS and on- premise versions. The IT ticket management software\nextends support for POP3 and IMAP as well as provides in-built mailboxes\nexclusively for SaaS customers. JitBit is easy to set up and starts working in\nno time, making it therefore one of the best IT help desk ticketing systems. <\/p>\n\n\n\n<p><strong>JitBit Ticket\nManagement System Features <\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Mobile\ncompatibility <\/strong><\/li>\n<\/ul>\n\n\n\n<p>JitBit has\ndedicated mobile apps for both Android and iOS devices using which you can\nhandle tickets on the go.<\/p>\n\n\n\n<ul>\n<li><strong>Advanced\nautomation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You can\nautomate repetitive tasks such as assigning tickets to agents, giving preset\nreplies to frequently asked questions and much more.<\/p>\n\n\n\n<ul>\n<li><strong>Prioritization\nof tickets<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You can\narrange the pending tickets queue in such a manner so that the most critical\ntickets are resolved first.<\/p>\n\n\n\n<ul>\n<li><strong>Knowledge\nbase<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You can\nattach links to articles from the knowledge base of JitBit in response to\ncustomer query.<\/p>\n\n\n\n<ul>\n<li><strong>Robust\nintegration with third party apps<\/strong><\/li>\n<\/ul>\n\n\n\n<p>JitBit\nticketing management system offers integration with apps such as Slack, Google\nDrive, Github, etc.&nbsp; <\/p>\n\n\n\n<p><strong>Pricing of JitBit IT\nTicketing System: <\/strong>Pricing detail of JitBit ticketing tools is as\nfollows: <\/p>\n\n\n\n<ul>\n<li>Saas (hosted)- \u20b91765 per\nmonth<\/li>\n\n\n\n<li>Small- \u20b9124969 (one-time\npurchase)<\/li>\n\n\n\n<li>Company- \u20b9257349\n(one-time purchase)<\/li>\n\n\n\n<li>Enterprise- \u20b9367673 (one-time\npurchase) <\/li>\n<\/ul>\n\n\n\n<p><strong style=\"font-size:24px;\">Top Ticket Systems: Summing it Up<\/strong><\/p>\n\n\n\n<p>Ticket management systems serve as a potent tool to serve your customers in an enhanced manner. From the above listed ticket management software, choose the one which is suited for your organisation. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ticket management system and ticketing tools are a software solution created for better handling and resolution of customer grievances as well as issues faced by employees within your organisation. What is IT Helpdesk Ticket Systems Software An IT helpdesk ticket system works by generating a ticket whenever an incident related to asset, network access, etc. [&hellip;]<\/p>\n","protected":false},"author":69,"featured_media":18349,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1514],"tags":[5213,7994,7995],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Best Free Ticketing Tools for Helpdesk in 2025 | Pricing &amp; Features<\/title>\n<meta name=\"description\" content=\"What are the best features of leading ticket management tools system and how can they benefit your organisation? 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