{"id":5577,"date":"2019-02-16T10:38:44","date_gmt":"2019-02-16T05:08:44","guid":{"rendered":"https:\/\/www.techjockey.com\/blog\/?p=5577"},"modified":"2025-12-31T17:18:44","modified_gmt":"2025-12-31T11:48:44","slug":"5-free-open-source-call-centre-software-products-must-try","status":"publish","type":"post","link":"https:\/\/www.techjockey.com\/blog\/5-free-open-source-call-centre-software-products-must-try","title":{"rendered":"10 Free and Open Source Call Center Software for Small Business"},"content":{"rendered":"\n<p>Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use on a day-to-day basis to empower their efforts and live up to customers\u2019 expectations. A sizeable user base at call centers is now accepting independent applications like open-source call center software to support and strengthen the way they work.<\/p>\n\n\n\n<p>Free and open source call centre software have emerged as one of the best ways to empower businesses and modify their functions. Such solutions are not just easy to customize but can be transformed and integrated with existing applications seamlessly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-a-call-centre-solution\"><span class=\"ez-toc-section\" id=\"what_is_a_call_centre_solution\"><\/span>What is a Call Centre Solution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A call centre\nsolution is a unique way through which companies can provide assistance to\ncustomers. Initially, customers could contact company certified executives only\nthrough voice calls. But today, the availability of call centre software\nsolutions has made it possible for businesses to manage customer grievances via\nlive chat, social media posts, emails and all other channels. <\/p>\n\n\n\n<p>Call centre solutions have also benefited agents handling customer services as they can streamline incoming and outgoing calls, track relevant call metrics and upload automated scripts.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.techjockey.com\/detail\/smartflo?utm_source=Blog&amp;utm_medium=Blog_ad_banner&amp;utm_campaign=smartflo_5_free_open_source_call_centre_software_products_must_try\"><img decoding=\"async\" width=\"943\" height=\"157\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner.png\" alt=\"Smartflo Blog ad banner\" class=\"wp-image-42199\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner.png 943w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner-300x50.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner-768x128.png 768w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/04\/27175635\/Smartflo-Blog-ad-banner-260x43.png 260w\" sizes=\"(max-width: 943px) 100vw, 943px\" \/><\/a><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"why_use_free_open_source_call_centre_software_for_small_business\"><\/span>Why Use Free Open Source Call Centre Software for Small Business?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Open source call centre software doesn\u2019t always mean free! It usually suggests that you can host the software on your own and run its applications independently. At the same time, you can customize the software and update it yourself. You might have guessed it by now that you also need to troubleshoot challenges and upgrade it at regular intervals.<\/p>\n\n\n\n<p>Open source and free call centre software for small business can be sourced directly from dedicated providers with the capability of intense flexibility and customization. In spite of the little or no extra cost, the software ensures the improved quality of service across the board. However, check if there is any extra (or recurring cost) associated with the open source call center solution you are opting for.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-list-of-10-best-open-source-and-free-call-center-software\"><span class=\"ez-toc-section\" id=\"list_of_10_best_open_source_and_free_call_center_software\"><\/span>List of 10 Best Open Source and Free Call Center Software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Now that we are aware of the importance of call center software, we move to the next step; choosing the best <a href=\"https:\/\/www.techjockey.com\/category\/call-center-software\">call center software<\/a> for your business. There are numerous inbound as well as outbound call center software solutions available in the market today. But which of them is suitable for your business? <\/p>\n\n\n\n<p>Here are 10 best open source free call center software solutions with\ndifferent features to help you decide better:<\/p>\n\n\n\n<ul>\n<li><a title=\"Bitrix24\" href=\"#bitrix24\">Bitrix24<\/a><\/li>\n\n\n\n<li><a title=\"VMukti 1.1\" href=\"#vmukti_1.1\">VMukti 1.1<\/a><\/li>\n\n\n\n<li><a title=\"GOautodial\" href=\"#goautodial\">GOautodial<\/a><\/li>\n\n\n\n<li><a title=\"AVOXI\" href=\"#avoxi\">AVOXI<\/a><\/li>\n\n\n\n<li><a title=\"Elastix\" href=\"#elastix\">Elastix<\/a><\/li>\n\n\n\n<li><a title=\"VICIdial\" href=\"#vicidial\">VICIdial<\/a><\/li>\n\n\n\n<li><a title=\"OrecX\" href=\"#orecx\">OrecX<\/a><\/li>\n\n\n\n<li><a title=\"Asterisk\" href=\"#asterisk\">Asterisk<\/a><\/li>\n\n\n\n<li><a title=\"Ekiga\" href=\"#ekiga\">Ekiga<\/a><\/li>\n\n\n\n<li><a title=\"CallHippo\" href=\"#callhippo\">CallHippo<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul>\n<li><h3 id=\"bitrix24\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"bitrix24\"><\/span>Bitrix24<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/bitrix24.png\" alt=\"Call Center Software free\" class=\"wp-image-13359\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/bitrix24.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/bitrix24-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/bitrix24-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>Bitrix24 is <a href=\"https:\/\/www.techjockey.com\/detail\/bitrix24\">call center software free<\/a> that provides useful features like an intranet and customizable web-based lead forms. Even if, you opt for its cloud version, you can start calling and receiving calls within a few minutes with the call center software. Free download for PC is available and can be downloaded by any browser.<\/p>\n\n\n\n<p>The free version is for 12 employees, and you need to pay as your team expands. Its other important functionalities such as SIP connector, a phone number on rent, and the Bitrix24 telephony for outbound calls are available with additional costs.<\/p>\n\n\n\n<p><strong>Major Features<\/strong> <strong>of Bitrix24:<\/strong><\/p>\n\n\n\n<ul>\n<li>Free inbound phone calls<\/li>\n\n\n\n<li>Automatic dialler, IVR<\/li>\n\n\n\n<li>Detailed call history<\/li>\n\n\n\n<li>Works worldwide<\/li>\n\n\n\n<li>Free CRM within call centre<\/li>\n\n\n\n<li>Desktop app (PC, MacOS)<\/li>\n\n\n\n<li>Mobile app (iOS\/Android)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>All required documents can be arranged and accessed in one place<\/li>\n                <li>Bitrix24 makes management of call center services seemingly easier especially for small businesses<\/li>\n                <li>Each member can make use of activity stream to track their progress and update the status of their tasks<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>No option to view EML files<\/li>\n                <li>In some cases, no usage of account for long stretches of time may lead to deletion of data associated with the account.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  Bitrix24\n  <\/td><td>\n  Enterprises\n  requiring customisable call centre solution that can be integrated with other\n  solutions.\n  &nbsp;\n  <\/td><td><strong>Premium Plan <\/strong>&#8211; \u20b9 2757   &nbsp;   (additional features such   as phone number on rent, SIP connector, and Bitrix24 telephony for outbound   calls.)   &nbsp;   <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-background\" style=\"background-color:#e7e7e7\"><strong>Suggested Read: <\/strong><a href=\"https:\/\/www.techjockey.com\/blog\/free-international-calling-app\"><strong>Best App for Internet Calling<\/strong><\/a><strong> <\/strong><\/p>\n\n\n\n<ul>\n<li><h3 id=\"vmukti_1.1\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"vmukti_11\"><\/span>VMukti 1.1<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>VMukti 1.1 is a comprehensive <a href=\"https:\/\/www.techjockey.com\/detail\/vmukti-call-centre-software\">call center solution<\/a>, which is suitable for both inbound and outbound call centers. Built with an open architecture, this open source call center software supports all common standards, such as ITU, IETF, etc.<\/p>\n\n\n\n<p>Further, you don\u2019t need any proprietary hardware or software to use this free call center software. The solution provides many robust functionalities such as detailed statistics and answering machine detection to promote data-based decision making.<\/p>\n\n\n\n<p><strong>Major Features of VMukti 1.1:<\/strong><\/p>\n\n\n\n<ul>\n<li>Automatic Call Routing (ACD)<\/li>\n\n\n\n<li>Authentication<\/li>\n\n\n\n<li>Voice Logging\/ Recording<\/li>\n\n\n\n<li>Interactive voice response system<\/li>\n\n\n\n<li>Conferencing<\/li>\n\n\n\n<li>Database screen pops<\/li>\n\n\n\n<li>Predictive dialling<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>This software has a predictive dialler, resulting in less waiting time.<\/li>\n                <li>It\u2019s a web-based call centre solution, removing the need for investment in hardware <\/li>\n                <li>Remote access via a web browser is possible<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>This call centre software is compatible only with windows OS<\/li>\n                <li>Mobile version of the software is not available.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  Vmukti 1.1 \n  <\/td><td>\n  Businesses\n  requiring analytical tools to monitor various metrics related to customer\n  service.\n  <\/td><td>\n  Contact\n  VMukti 1.1 through its official website for details.\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"goautodial\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"goautodial\"><\/span>GOautodial<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/goautodial.png\" alt=\"Best Call Center Software\" class=\"wp-image-13363\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/goautodial.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/goautodial-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/goautodial-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>GOautodial is a fully-featured and <a href=\"https:\/\/www.techjockey.com\/detail\/goautodial\">best call center software<\/a>, which can handle inbound, outbound and blended calls with efficiency. It\u2019s loaded with many useful features for administrative setup and control, report generation, call recording capabilities and more. Also a multi-channel contact center application with both voice &amp; non-voice functionalities.<\/p>\n\n\n\n<p><strong>Major Features of GOautodial:<\/strong><\/p>\n\n\n\n<ul>\n<li>Predictive dialler<\/li>\n\n\n\n<li>Inbound IVR and ACD<\/li>\n\n\n\n<li>Live chat<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Reports &amp; analytics<\/li>\n\n\n\n<li>Multi-language<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Easy to use CRM interface<\/li>\n                <li>Cloud based service improves functionality<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Limited compatibility with few softphones<\/li>\n                <li>Sometimes the software\u2019s features may suffer from connectivity issues<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  GoAutoDial\n  <\/td><td>\n  Businesses\n  looking for multichannel solutions such as voice, chats etc.\n  <\/td><td>\n  \u20b91061\/month\n  per user which provides <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/cloud-storage\" title=\"cloud storage\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"1145\">cloud storage<\/a> services.\n  &nbsp;\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"avoxi\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"avoxi\"><\/span>AVOXI<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>AVOXI is a cloud-based <a href=\"https:\/\/www.techjockey.com\/category\/contact-center-solutions\">contact center software<\/a>, which provides many business-class phone features to ensure uninterrupted continuity of customer service. You can leverage VoIP phone service technology with AVOXI and meet specific business needs such as scaling up and down your customer service requirements.<\/p>\n\n\n\n<p>You can also get a virtual phone number so that you can forward a call from one location to another. AVOXI <a href=\"https:\/\/www.techjockey.com\/detail\/avoxi-smart-queue\">call center application software<\/a> meets the international calling needs of call centers along with hotels, tour operators and other enterprises with a global presence.<\/p>\n\n\n\n<p><strong>Major Features of AVOXI:<\/strong><\/p>\n\n\n\n<ul>\n<li>Toll free services<\/li>\n\n\n\n<li>Call recording<\/li>\n\n\n\n<li>Call termination<\/li>\n\n\n\n<li>SIP Trunks<\/li>\n\n\n\n<li>DID\/ DDI numbers<\/li>\n\n\n\n<li>VPN solutions<\/li>\n\n\n\n<li>Business telephone systems<\/li>\n\n\n\n<li>VoIP phone systems<\/li>\n\n\n\n<li>Conference calling<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Easy to use, especially for new users<\/li>\n                <li>Exceptional support and customer services<\/li>\n                <li>Cost effective<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Dashboard issues might arise time to time<\/li>\n                <li>Voice quality may suffer due to network issues<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  Avoxi\n  <\/td><td>\n  Hospitality\n  businesses such as hotels and tour operators<strong>.<\/strong>\n  <\/td><td>\n  \u20b91838\n  per month with 910 additional minutes for inbound\/outbound calls.\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"elastix\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"elastix\"><\/span>Elastix<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Elastix.png\" alt=\"Call Center Software Solution\" class=\"wp-image-13362\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Elastix.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Elastix-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Elastix-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>You can get Elastix <a href=\"https:\/\/www.techjockey.com\/detail\/elastix-call-centre-software\">call centre software solution<\/a> free by just downloading it from the official website. It also supports unlimited simultaneous calls along with call logging and forwarding on busy or no answer. In addition, it promotes auto pickup on busy along with extensive Codec support.<\/p>\n\n\n\n<p>Call reporting, call parking\/ pickup and the support for SIP trunks\/ gateways make this open source and free call centre solution a must-have. However, as your business grows, you can opt for Pro and Enterprise versions for more advanced features.<\/p>\n\n\n\n<p><strong>Major Features of Elastix:<\/strong><\/p>\n\n\n\n<ul>\n<li>Call Recordings Search<\/li>\n\n\n\n<li>Call Recordings Management<\/li>\n\n\n\n<li>Queuing the Call<\/li>\n\n\n\n<li>Call Recording<\/li>\n\n\n\n<li>Web conferencing up to 25 participants<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Easy to use, especially for new users<\/li>\n                <li>Exceptional support and customer services<\/li>\n                <li>Cost effective<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Dashboard issues might arise time to time<\/li>\n                <li>Voice quality may suffer due to network issues<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  Avoxi\n  <\/td><td>\n  Hospitality\n  businesses such as hotels and tour operators<strong>.<\/strong>\n  <\/td><td>\n  \u20b91838\n  per month with 910 additional minutes for inbound\/outbound calls.\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"vicidial\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"vicidial\"><\/span>VICIdial<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/vicidial.png\" alt=\"Call center software free download for PC\" class=\"wp-image-13358\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/vicidial.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/vicidial-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/vicidial-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>VICIdial is an open source call center software with more than eight hundred registered installations till now. Also, thousands of people have downloaded the official release of VICIdial in just one year. It\u2019s a fully-featured predictive dialler, which is capable of inbound, outbound and blended call handling. This open source software also allows service agents to log in from remote locations.<\/p>\n\n\n\n<p><strong>Major Features of VICIdial:<\/strong><\/p>\n\n\n\n<ul>\n<li>ACD for inbound calls<\/li>\n\n\n\n<li>Outbound agent-controlled, broadcast and predictive dialing<\/li>\n\n\n\n<li>Three-Way calling within the agent application<\/li>\n\n\n\n<li>Scheduled Callbacks: Agent-Only and Anyone<\/li>\n\n\n\n<li>Scalable to hundreds of seats<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Call IDs can be added to specific categories<\/li>\n                <li>Useful for outbound auto dial calls<\/li>\n                <li>Improved method to schedule calls<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Some users may not find the design user friendly<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  VICIdial\n  <\/td><td>\n  Businesses\n  looking for inbound, outbound and blended call processes.\n  &nbsp;\n  <\/td><td>   \u20b9 28,275 per month for VICIhost call software ,provides hosting services per   month, first month free.   &nbsp;   <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"orecx\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"orecx\"><\/span>OrecX<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>OrecX is a <a href=\"https:\/\/www.techjockey.com\/detail\/orecx\">free call center software<\/a>, which comes with a fully featured commercial version. Using this open-source software, you can manage Cloud, VoIP &amp; TDM call recording at a significantly lower price. It ensures convenient setup with easy maintenance and is deployed worldwide across 200 countries. Also, you can rest assured of no-cost localization and customization so that you can optimize the processes at your call centre as per your business needs.<\/p>\n\n\n\n<p><strong>Major Features of OrecX:<\/strong><\/p>\n\n\n\n<ul>\n<li>Open API<\/li>\n\n\n\n<li>Audio Recording<\/li>\n\n\n\n<li>Open Data Model&nbsp;<\/li>\n\n\n\n<li>Archiving<\/li>\n\n\n\n<li>Distributed Call Recording<\/li>\n\n\n\n<li>Event Triggered Recording<\/li>\n\n\n\n<li><a href=\"https:\/\/www.techjockey.com\/blog\/best-file-transfer-software\">File Transfer<\/a><\/li>\n\n\n\n<li>Multiple OS Integration<\/li>\n\n\n\n<li>Database Integration<\/li>\n\n\n\n<li>Server Integration<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Easy to integrate with other voice over IP systems<\/li>\n                <li>Software is suitable for beginners<\/li>\n                <li>Easy to navigate interface<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Setup might require technical knowledge<\/li>\n                <li>Difficult to find troubleshooting utilities for some issues<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  OrecX\n  <\/td><td>\n  Medium\n  businesses and enterprises with growing consumer bases.\n  &nbsp;\n  <\/td><td>\n  Begins from \u20b9 1132\n  including full software customisation with open APIs.\n  &nbsp;\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"asterisk\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"asterisk\"><\/span>Asterisk<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>If you are looking for a comprehensive, free and open source call centre software, Asterisk is an ideal choice. Asterisk call center software provides advanced modules to tackle all the tasks related to customer service. Asterisk telecommunications platform also provides low-maintenance tools which are easy to work with and can easily be integrated with telephony hardware. <\/p>\n\n\n\n<p><strong>Major Features of Asterisk:<\/strong><\/p>\n\n\n\n<ul>\n<li>Auto Dialer<\/li>\n\n\n\n<li>Reporting\/Analytics<\/li>\n\n\n\n<li>Call Monitoring<\/li>\n\n\n\n<li>Telemarketing Management<\/li>\n\n\n\n<li>Call Center Management<\/li>\n\n\n\n<li>VoIP<\/li>\n\n\n\n<li>Contact Management<\/li>\n\n\n\n<li><a href=\"https:\/\/www.techjockey.com\/category\/ivr-software\">IVR \/ Voice Recognition<\/a><\/li>\n\n\n\n<li>Predictive Dialler<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Provides seamless services for large organisations<\/li>\n                <li>Easy to setup and user friendly <\/li>\n                <li>Option of customization as the software is open source<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Some users need more online guides related to software features<\/li>\n                <li>Security issues might crop up without use of additional security apps<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>   <strong>Product Name<\/strong>   <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  Asterisk\n  <\/td><td>Big enterprises looking for an   all-encompassing call software solution.   &nbsp;   <\/td><td>   Basic plan &#8211; free \u20b9 1625 for   Channelized SIP Trunking with unlimited inbound \/ outbound local and   long-distance minutes\/channel.   &nbsp;   <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"ekiga\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"ekiga\"><\/span>Ekiga<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Ekiga.png\" alt=\"Contact Center Software\" class=\"wp-image-13361\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Ekiga.png 1200w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Ekiga-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2019\/02\/Ekiga-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>You can easily find a call center software free of charge today, however, Ekiga is&nbsp;widely popular among call centers across the globe for its softphone, video conferencing and messaging solutions. It can be integrated with a plethora of codecs and has a user-friendly interface. However, it provides all its users a SIP address, free of cost. This SIP address lets users to make outbound calls to customers across the world, including video calls.<\/p>\n\n\n\n<p><strong>Major Features of Ekiga:<\/strong><\/p>\n\n\n\n<ul>\n<li>Call Hold<\/li>\n\n\n\n<li>Call Forwarding<\/li>\n\n\n\n<li>Message\/call Waiting<\/li>\n\n\n\n<li>Call Transfer <\/li>\n\n\n\n<li>Calls History<\/li>\n\n\n\n<li>Call Monitoring<\/li>\n\n\n\n<li>Address Book Management<\/li>\n\n\n\n<li>Auto-Answer<\/li>\n\n\n\n<li>HD sound quality<\/li>\n\n\n\n<li>PC-To-Phone calls <\/li>\n\n\n\n<li>Echo Cancellation<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Ability to work with Voice over IP<\/li>\n                <li>MultiOS support<\/li>\n                <li>Easy to install and configure<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Absence of account configuration check system<\/li>\n                <li>Unavailability of important functions such as call binding<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  Ekiga \n  <\/td><td>\n  Technical\n  business processes, which require videoconferencing\n  <\/td><td>\n  Contact\n  Ekiga\u2019s official website for details about the pricing\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><h3 id=\"callhippo\" style=\"font-size:20px;\"><span class=\"ez-toc-section\" id=\"callhippo\"><\/span>CallHippo<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li>\n<\/ul>\n\n\n\n<p>CallHippo is another <a href=\"https:\/\/www.techjockey.com\/detail\/callhippo\">free and open source call center software<\/a>, suitable for small businesses that need or require basic call centre management tools. It also has a user-friendly interface with simplistic tools which provide a cost-effective solution to small businesses. <\/p>\n\n\n\n<p>CallHippo\nalso provides easy integration with other third-party <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/crm-software\" title=\"CRM software\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"50\">CRM software<\/a> for a\nseamless customer service management.<\/p>\n\n\n\n<p><strong>Major Features of CallHippo:<\/strong><\/p>\n\n\n\n<ul>\n<li>CRM integration<\/li>\n\n\n\n<li>Call Routing<\/li>\n\n\n\n<li>Toll Free Number<\/li>\n\n\n\n<li>Multiple Simultaneous Calls<\/li>\n\n\n\n<li>Call Recording<\/li>\n\n\n\n<li>Multi User login <\/li>\n\n\n\n<li>Contact Management<\/li>\n\n\n\n<li>Caller ID<\/li>\n\n\n\n<li>IVR <\/li>\n\n\n\n<li>Dial Groups<\/li>\n\n\n\n<li>Internal Call Transfer<\/li>\n\n\n\n<li>Auto-Dialler<\/li>\n\n\n\n<li>Real Time Reporting<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-afpb-props-cons\">\n    <div class=\"afpb__props_box\" style=\"border-radius: 5px; border: 1px solid #027000; background: #f1ffd4;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #027000;\"><i class=\"fa-solid fa-thumbs-up\" style=\"color: #027000;\"><\/i><\/div>\n        <div class=\"afpb__props_list\" id=\"afpb__props_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Better support service<\/li>\n                <li>Easy to setup and train staff to work on it<\/li>\n                <li>Improved functionality allows enhanced control of access<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n    <div class=\"afpb__cons_box\" style=\"border-radius: 5px; border: 1px solid #a5001a; background: #fff4f5;\">\n        <div class=\"afpb__icon\" style=\"border: 1px solid #a5001a;\"><i class=\"fa-solid fa-thumbs-down\" style=\"color: #a5001a;\"><\/i><\/div>\n        <div class=\"afpb__cons_list\" id=\"afpb__cons_e0e17ed1\" style=\"color: #333333;\">\n            <ul>\n                <li>Interface of CallHippo\u2019s softphone may not appeal to some users <\/li>\n                <li>Voicemail setup requires you to record voice using different software<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\n  <strong>Product name<\/strong>\n  <\/td><td>\n  <strong>Best for <\/strong>\n  <\/td><td>\n  <strong>Pricing <\/strong>\n  <\/td><\/tr><tr><td>\n  CallHippo\n  <\/td><td>\n  Small\n  and Medium Businesses who require basic call centre tools.\n  <\/td><td>\n  Bronze plan- \u20b9 700 per user\n  per month.\n  &nbsp;\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Benefits of Call Centre Software Free Open Source<\/strong><\/p>\n\n\n\n<p>Call centre software enables the smooth functioning of a plethora of customer-facing processes in a business. If your customer service reps deal with many clients every day and address their queries, then open source and free call centre software is the ideal solution for you.<\/p>\n\n\n\n<p>With the help of free and open source call centre software, businesses can manage tasks such as transactions, information queries, delivery related info, troubleshooting, or other support related calls<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#e4e4e4\"><strong style=\"color:darkgreen\">Suggested Read:<\/strong> <a href=\"https:\/\/www.techjockey.com\/blog\/best-call-recording-apps-android-phones?utm_source=BlogSuggestedRead&amp;utm_medium=OrganicBlog&amp;utm_campaign=Call_Recording_Apps\">Top 20 Best Call Recording Apps for Android Phones 2019<\/a><\/p>\n\n\n\n<p>An\nideal outbound or inbound call centre software comes with numerous benefits.\nSome of these are mentioned below:<\/p>\n\n\n\n<ul>\n<li><strong>Automation with Contact Centre Software<\/strong><\/li>\n<\/ul>\n\n\n\n<p>With the help of a contact centre software, business processes can be automated as much as possible to ease human efforts. Automatic call queue and call time recording are some of the tasks where a free call centre software contributes. It helps in categorising calls based on what type of query the customers have, so that calls can be routed to the specific department. <\/p>\n\n\n\n<ul>\n<li><strong>CSR\nManagement<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Best call centre software helps reduce the wait time of customers. It also helps customer care representatives retrieve and access the files of customers instantly. As a result, agents provide instant support and resolution to the clients. <\/p>\n\n\n\n<ul>\n<li><strong>Simplified Communication with Cloud Call Centre Software<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Cloud call\ncentre software also helps internal departments communicate and exchange data\nfor quick and effective customer service. Free and open source call centre\nsoftware provides easy tools to the employees with which they can transfer or\nmerge calls with different departments.<\/p>\n\n\n\n<p>Agents can also\nmonitor the tasks so that they can be executed to completion. You can record\nand retrieve the task history so that agents can immediately pick up the work\nfrom where the subordinates left it.<\/p>\n\n\n\n<ul>\n<li><strong>Augmented Sales<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Sales can be\nmultiplied manifold with the help of a paid or free call centre software\nsolution. In traditional sales process, one person can only make a limited\nnumber of sales in a day. But the call centre software helps expedite and\nstreamline the sales processes so that as soon as one case is closed, the agent\ncan immediately move to the next one.<\/p>\n\n\n\n<p>Many free and\nopen source call centre software also provides information and purchase history\nof a customer, which can help agents in cross-selling. This results in more\nsales and, as a result, more profit.<\/p>\n\n\n\n<ul>\n<li><strong>Enhanced Security<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Call centre\nsoftware for small business provides secure data access and encryption tools so\nthat no data breach can be committed. It also provides a UI from where data cannot\nbe recorded or extracted for malicious purposes.<\/p>\n\n\n\n<p>In addition,\nmost of the standard and free call centre software solutions provide cloud\nbackup which helps in saving data in a remote server. This is done so that in\ncase of any physical on-site accident, the data can remain secure remotely.<\/p>\n\n\n\n<ul>\n<li><strong>Prioritising\nand Channelling<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Call center management system help in prioritising tasks on the basis of urgency by routing and assigning priority calls to the concerned department. It also helps in proper allocation and distribution of calls, in times of high call-flow.<\/p>\n\n\n\n<ul>\n<li><strong>Multi-channel Assistance<\/strong><\/li>\n<\/ul>\n\n\n\n<p>All the standard\ncall centre services nowadays provide multi-channel assistance option through\nwhich customers can seek help through SMS, calls, website or mobile apps. Call\ncenter CRM software helps in reducing traffic on a specific channel and\ndistribution of work.<\/p>\n\n\n\n<p>Moreover, it\nalso provides customers the option to choose the channel they are comfortable\nin.<\/p>\n\n\n\n<ul>\n<li><strong>Value\nAddition<\/strong><\/li>\n<\/ul>\n\n\n\n<p>It is a known fact that people like to talk to a person rather than an automatic machine, because they trust human intelligence more for troubleshooting. Free and open source call centre software provides customers a platform where they can seek assistance from people who can understand the complexity of their problem and provide efficient solutions.<\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">Some of the Core Call Centre Software Features<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Call are distributed automatically<\/strong><\/li>\n<\/ul>\n\n\n\n<p>A robust free\nand open source call centre software should automatically route the call to the\nagent most suited to handle it based on the nature of the grievance.<\/p>\n\n\n\n<ul>\n<li><strong>Allows use of specialized codes<\/strong><\/li>\n<\/ul>\n\n\n\n<p>After a call\ncentre executive has finished a telephonic interaction, they can label the\noutcome of the call using code such as \u2018interested\u2019, \u2018issue resolved\u2019, \u2018handled\nby IT\u2019 etc.<\/p>\n\n\n\n<ul>\n<li><strong>Allows customer to leave message for the call centre executive<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Many open source\nand free call centre software solutions provide customers with the option to\nrelay their message to the call centre agent in the form of a voice note or\nemail in case they are not available. <\/p>\n\n\n\n<ul>\n<li><strong>Improved functionality with Call Centre Management System<\/strong><\/li>\n<\/ul>\n\n\n\n<p>A call center\nmanagement system free and open source can be efficiently integrated with third\nparty apps to secure customer information or to provide the services not\npossible in a single platform<\/p>\n\n\n\n<ul>\n<li><strong>Allows performance evaluation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>In case a new\ncall center executive has been added to the call centre CRM software, a manager\ncan listen on to his\/her call with the customer without the customer getting to\nknow about it.<\/p>\n\n\n\n<ul>\n<li><strong>Enhanced Interactive Voice Response (IVR)<\/strong><\/li>\n<\/ul>\n\n\n\n<p>IVRs are the pre-recorded messages a customer hears before they are connected to an agent. With a call centre software, IVRs are composed seamlessly to provide maximum assistance to the customer in the easiest way regarding the category of their grievance. <\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#e4e4e4e3\"><strong>Suggested Read: <a href=\"https:\/\/www.techjockey.com\/blog\/how-knowledge-base-software-help-call-centers\">How Does Knowledge Base Software Help Call Centers<\/a><\/strong><\/p>\n\n\n\n<p><strong style=\"font-size:24px;\">The Bottom Line<\/strong><\/p>\n\n\n\n<p>Free and open source call centre solutions applications have opened up new opportunities for small and mid-sized companies to be driven towards higher productivity and efficiency. With free and relatively cheaper licenses for call centre systems, companies can now adopt new technologies and deliver better customer service.<\/p>\n\n\n\n<p>In the final analysis free and open source call centre systems are providing a big relief to bootstrapped and limited-budget companies out there. Now, they don\u2019t have to depend on someone else to manage the vulnerabilities in their customer service process. Companies can create customized and flexible solutions for their specific needs. With options in addition like those outlined above, it\u2019s clear that open source technology has opened new frontiers for call centre staff and managers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use on a day-to-day basis to empower their efforts and live up to customers\u2019 expectations. A sizeable user base at call centers is now accepting independent applications like open-source call [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":33945,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9223],"tags":[572,2610,2925,2924,2923],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Free and Open Source Call Center Software for Small Business<\/title>\n<meta name=\"description\" content=\"To run a business &amp; provide quality customer service, you need Call Centre Software. 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