{"id":63587,"date":"2026-06-01T19:26:57","date_gmt":"2026-06-01T13:56:57","guid":{"rendered":"https:\/\/www.techjockey.com\/blog\/?p=63587"},"modified":"2026-06-01T19:27:05","modified_gmt":"2026-06-01T13:57:05","slug":"what-is-co-browsing-software","status":"publish","type":"post","link":"https:\/\/www.techjockey.com\/blog\/what-is-co-browsing-software","title":{"rendered":"What Is Co-Browsing Software? Benefits, Types &#038; Best Tools in 2026"},"content":{"rendered":"\n<p>Ever got stuck while surfing a website, praying and hoping someone could just step in and help you navigate right away? If yes, co-browsing software, short for collaborative browsing software, is what you are looking for.<\/p>\n\n\n\n<p>Designed to enhance your digital experience, these tools place a support agent by your side who can view your screen in real time and guide you step by step. Whether it is about filling out a form or making a payment, co-browsing technology, as the name implies thus, makes the whole process faster and less agonising for all.<\/p>\n\n\n\n<p>For businesses, it means happier customers and quicker problem-solving. For users, it means getting things done without frustration. A win-win situation for everyone.<\/p>\n\n\n\n<p>Learn more about the said tech and explore its various leading solutions available in the market to discover the right fit for your needs today itself, because two heads are better than one any day, aren\u2019t they now?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-co-browsing-software-or-co-surfing-software\"><span class=\"ez-toc-section\" id=\"what_is_co-browsing_software_or_co-surfing_software\"><\/span>What is Co-Browsing Software or Co-Surfing Software?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Co-browsing software is a <a href=\"https:\/\/www.techjockey.com\/category\/customer-support-software\">customer support software<\/a> designed to make mobile\/web-browsing hassle-free for all. When implemented, it lets support or sales agents to jointly navigate a web page with customers in real time. This, so customers don\u2019t feel stuck when using a platform and brands don\u2019t lose out on potential buyers owing to confusion or drop-offs.<\/p>\n\n\n\n<p>These tools, all in all, help improve the overall customer experience and increase conversions by solving issues faster and more efficiently. The best part is you aren\u2019t required to make any downloads in the process, keeping things as simple as it gets.<\/p>\n\n\n\n<p>Co-browsing technology is significantly different from <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/screen-sharing-software\"   title=\"screen sharing software\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2327\">screen sharing software<\/a> that lets only one person handle the screen while the other views it with little to no control. It is also poles apart from <a href=\"https:\/\/www.techjockey.com\/category\/remote-access-software\">remote desktop software<\/a> that gives an agent full access and control of a user\u2019s entire computer system, rising privacy concerns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-does-co-browsing-technology-work\"><span class=\"ez-toc-section\" id=\"how_does_co-browsing_technology_work\"><\/span>How Does Co-Browsing Technology Work?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A co-browsing tool works by placing a support agent in a user\u2019s live browser session in real time. Once the user grants access, both the agent in question and the user get to view the same webpage and navigate it together.<\/p>\n\n\n\n<p>Things start when a user shares a code or clicks a link to kickstart the session. This gives the agent access to what the user sees, so they can start guiding them by clicking, scrolling, or highlighting steps. Unlike screen sharing, however, here the agent only gets permission to view the specific webpage in question and not the entire screen. This, so sensitive information can be protected.<\/p>\n\n\n\n<p>The session runs for some time and ends as soon as the issue gets resolved, leaving no access behind. Plus, most tools work directly in the browser, so there is no need for downloads.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-types-of-co-browsing-tools\"><span class=\"ez-toc-section\" id=\"types_of_co-browsing_tools\"><\/span>Types of Co-Browsing Tools<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Co\u2011browsing software gets classified in the following ways\u2026<\/p>\n\n\n\n<ul>\n<li><strong>Standalone Co\u2011Browsing Tools:<\/strong> These collaborative surfing platforms are built purely for the purpose of co\u2011browsing. They offer advanced features, better control, and easy integration.<\/li>\n\n\n\n<li><strong>Co\u2011Browsing in Helpdesk\/CRM Tools:<\/strong> In this type, co-browsing is built into support or CX platforms like live chat or ticketing tools. They are easy to use but may have limited features.<\/li>\n\n\n\n<li><strong>Enterprise <a class=\"wpil_keyword_link\" href=\"https:\/\/www.techjockey.com\/category\/contact-center-solutions\"   title=\"Contact Center Solutions\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2326\">Contact Center Solutions<\/a>:<\/strong> These are advanced CX platforms designed for large industries, like banking, healthcare, etc. They focus heavily on security and compliance.<\/li>\n\n\n\n<li><strong>Remote Support-Based Co\u2011Browsing:<\/strong> These co-browsing solutions are available within remote desktop tools and often provide full system access, making them more suitable for IT troubleshooting than simple customer guidance.<\/li>\n\n\n\n<li><strong>Screen Sharing-Based Co-Browsing:<\/strong> This is a basic workaround using meeting tools. It allows viewing but offers limited interaction and lower privacy, as there are chances of the entire screen getting exposed in the process.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-benefits-of-using-a-co-browsing-solution\"><span class=\"ez-toc-section\" id=\"key_benefits_of_using_a_co-browsing_solution\"><\/span>Key Benefits of Using a Co-Browsing Solution<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Co\u2011browsing software offers multiple advantages that go beyond traditional customer support tools. Here\u2019s how\u2026<\/p>\n\n\n\n<p><strong>1. Real-Time Issue Resolution<\/strong><\/p>\n\n\n\n<p>One of the biggest advantages of co\u2011browsing technology is its ability to solve problems almost instantaneously. Since agents can see exactly what the user sees, they can identify problems faster and guide users accordingly, eliminating guesswork and long explanations.<\/p>\n\n\n\n<p><strong>2. Improved Customer Experience (CX)<\/strong><\/p>\n\n\n\n<p>Co\u2011browsing tools transform support from text-based instructions to interactive guidance. Customers receive clear and personalized help, which makes their overall experience as smooth as it can be. In fact, businesses that deliver superior customer experience can generate significantly higher revenue compared to competitors.<\/p>\n\n\n\n<p><strong>3. Higher First Contact Resolution (FCR)<\/strong><\/p>\n\n\n\n<p>Since co-surfing allows agents to directly guide users, most issues get resolved in a single interaction. This increases First Contact Resolution (FCR), a key support metric, and reduces the need for further follow-ups.<\/p>\n\n\n\n<p><strong>4. Reduced Miscommunication<\/strong><\/p>\n\n\n\n<p>Earlier, support used to heavily rely on verbal instructions, which often led to confusion. Collaborative browsing removes this problem by giving both the agent and customer a shared visual context, ensuring max clarity.<\/p>\n\n\n\n<p><strong>5. Increased Conversions &amp; Reduced Drop-Offs<\/strong><\/p>\n\n\n\n<p>Customers often abandon purchases due to confusion during checkout or form filling. Co\u2011browsing helps businesses guide users through complex steps in real time, reducing friction and increasing conversion rates.<\/p>\n\n\n\n<p><strong>6. Lower Customer Effort and Frustration<\/strong><\/p>\n\n\n\n<p>Some online tasks can be overwhelming for users. Co\u2011browsing platforms reduce effort by offering direct assistance, helping customers complete tasks without any confusion.<\/p>\n\n\n\n<p><strong>7. Enhanced Security and Privacy<\/strong><\/p>\n\n\n\n<p>Unlike screen sharing, co\u2011browsing limits visibility to a specific webpage and often includes data masking features to protect sensitive information such as passwords or payment details.<\/p>\n\n\n\n<p><strong>8. Better Business Outcomes and ROI<\/strong><\/p>\n\n\n\n<p>By improving resolution speed, customer satisfaction, and conversions, co\u2011browsing directly impacts business performance. It helps reduce churn, improve retention, and demonstrate measurable ROI for CX initiatives.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-best-co-browsing-tools-in-c-y-for-customer-support\"><span class=\"ez-toc-section\" id=\"5_best_co-browsing_tools_in_2026_for_customer_support\"><\/span>5 Best Co-Browsing Tools in 2026 for Customer Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Some of the leading co-browsing software solutions are listed below for your convenience\u2026<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-surfly\"><span class=\"ez-toc-section\" id=\"1_surfly\"><\/span>1. Surfly<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154021\/Surfiy-1024x536.png\" alt=\"Surfly co-browsing platform displaying collaborative browsing, live annotations, and customer support features for seamless online interactions.\" class=\"wp-image-63593\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154021\/Surfiy-1024x536.png 1024w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154021\/Surfiy-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154021\/Surfiy-768x402.png 768w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154021\/Surfiy-260x136.png 260w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154021\/Surfiy.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/surfly\">Surfly<\/a> is a co\u2011browsing tool that allows two or more users to view and interact with the same website session in real time. It is commonly used by support and sales teams to guide users, fill out forms, and solve issues together online.<\/p>\n\n\n\n<p>The platform, once implemented, lets companies assist customers directly on their screen without requiring downloads, making online interactions smooth and collaborative.<\/p>\n\n\n\n<p><strong>Key Features of Surfly:<\/strong><\/p>\n\n\n\n<ul>\n<li>Launches sessions instantly via link or button (no download required)<\/li>\n\n\n\n<li>Works across third\u2011party pages and embedded content<\/li>\n\n\n\n<li>Supports screen sharing with control switching<\/li>\n\n\n\n<li>Includes multi\u2011user collaboration in a single session<\/li>\n\n\n\n<li>Combines co\u2011browsing with voice and video chat<\/li>\n\n\n\n<li>Allows document sharing, annotation, and e\u2011signatures<\/li>\n\n\n\n<li>Masks sensitive data fields for compliance and security<\/li>\n\n\n\n<li>Logs session activity for audit and tracking<\/li>\n\n\n\n<li>Integrates with CRM, chat, and contact center tools<\/li>\n\n\n\n<li>Offers API for custom workflows and embedded use cases<\/li>\n\n\n\n<li>Runs without requiring changes to existing websites<\/li>\n<\/ul>\n\n\n\n<p><strong>Pro and cons of Surfly:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-custom-blocks-pros-cons\"><div class=\"pros-container\"><p class=\"pros_heading\">Pros<\/p><ul class=\"pros\"><li>Removes friction with no install or plugin requirement<\/li><li>Supports secure collaboration with masking and audit logs<\/li><li>Fits sales, support, onboarding, and demo use cases<\/li><li>Offers strong customization through APIs and integrations<\/li><li>Improves customer experience during live interactions<\/li><\/ul><\/div><div class=\"cons-container\"><p class=\"cons_heading\">Cons<\/p><ul class=\"cons\"><li>Requires integration effort for advanced use cases<\/li><li>May feel complex for simple screen\u2011sharing needs<\/li><\/ul><\/div><\/div>\n\n\n\n<p><strong>Surfly Pricing &amp; Plans: <\/strong>Price on request<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-zoho-assist\"><span class=\"ez-toc-section\" id=\"2_zoho_assist\"><\/span>2. Zoho Assist<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154034\/Zoho-Assist-1024x536.png\" alt=\"Zoho Assist co-browsing software enabling support agents to view customer screens and provide real-time troubleshooting assistance.\" class=\"wp-image-63594\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154034\/Zoho-Assist-1024x536.png 1024w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154034\/Zoho-Assist-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154034\/Zoho-Assist-768x402.png 768w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154034\/Zoho-Assist-260x136.png 260w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154034\/Zoho-Assist.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/zoho-assist\">Zoho Assist<\/a> is a co\u2011browsing and remote support solution that allows support teams to view and interact with a user\u2019s screen in real time through a shared session. It helps agents guide users through websites, troubleshoot issues, and complete tasks together without requiring complex setup.<\/p>\n\n\n\n<p>The tool is commonly used by customer support teams to deliver faster assistance directly within a web browser.<\/p>\n\n\n\n<div class=\"wp-block-tj-custom-product-block-custom-product-card custom-product-card-plugin-style\" id=\"tagged_prod_container_555\"><h3><span class=\"ez-toc-section\" id=\"zoho_assist\"><\/span>Zoho Assist<span class=\"ez-toc-section-end\"><\/span><\/h3><input type=\"hidden\" name=\"tagged_product[]\" value=\"555\"\/><\/div>\n\n\n\n<p><strong>Key Features of Zoho Assist:<\/strong><\/p>\n\n\n\n<ul>\n<li>Enables real\u2011time co\u2011browsing between agent and customer<\/li>\n\n\n\n<li>Shares only browser tab, keeping local data and other tabs private<\/li>\n\n\n\n<li>Allows agents to view and interact with customer browser instantly<\/li>\n\n\n\n<li>Provides remote control of browser with user permission<\/li>\n\n\n\n<li>Supports on\u2011screen annotation and visual guidance<\/li>\n\n\n\n<li>Masks sensitive fields like passwords and payment data<\/li>\n\n\n\n<li>Runs without downloads, plugins, or installations<\/li>\n\n\n\n<li>Offers unlimited co\u2011browsing sessions<\/li>\n\n\n\n<li>Transfers sessions between technicians without interruption<\/li>\n\n\n\n<li>Generates custom session reports and analytics<\/li>\n\n\n\n<li>Integrates with Zoho CRM, Zoho Desk, and third\u2011party tools<\/li>\n\n\n\n<li>Supports browser extension for instant session launch<\/li>\n<\/ul>\n\n\n\n<p><strong>Pro and cons of Zoho Assist:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-custom-blocks-pros-cons\"><div class=\"pros-container\"><p class=\"pros_heading\">Pros<\/p><ul class=\"pros\"><li>Starts sessions instantly with no installation required<\/li><li>Protects privacy with strong masking and controlled access<\/li><li>Accelerates issue resolution by visual collaboration<\/li><li>Scales easily for teams and enterprise support operations<\/li><li>Integrates deeply with Zoho ecosystem and support workflows<\/li><\/ul><\/div><div class=\"cons-container\"><p class=\"cons_heading\">Cons<\/p><ul class=\"cons\"><li>Limited to browser\u2011based interactions (not full device control)<\/li><li>Requires configuration for masking and advanced use cases<\/li><li>Feels basic for organizations needing full remote desktop support<\/li><\/ul><\/div><\/div>\n\n\n\n<p><strong>Zoho Assist Pricing &amp; Plans:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan<\/th><th>Price<\/th><\/tr><\/thead><tbody><tr><td><strong>Forever Free<\/strong><\/td><td>INR 0<\/td><\/tr><tr><td><strong>Standard<\/strong><\/td><td>INR 400\/technician\/month<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-cobrowse-io\"><span class=\"ez-toc-section\" id=\"3_cobrowseio\"><\/span>3. Cobrowse.io<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154044\/Cobrowser-1024x536.png\" alt=\"Cobrowse.io co-browsing software dashboard showcasing visual customer support, AI agents, and real-time collaborative browsing for online assistance.\" class=\"wp-image-63595\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154044\/Cobrowser-1024x536.png 1024w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154044\/Cobrowser-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154044\/Cobrowser-768x402.png 768w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154044\/Cobrowser-260x136.png 260w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154044\/Cobrowser.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Cobrowse.io is a co\u2011browsing software that allows service teams to see and interact with a user\u2019s web session in real time. It lets agents guide customers through websites, complete forms, and resolve issues together on the same screen. The platform works directly in the browser without requiring downloads, making it easy for businesses to provide fast and interactive support online.<\/p>\n\n\n\n<p><strong>Key Features of Cobrowse.io:<\/strong><\/p>\n\n\n\n<ul>\n<li>Enables real\u2011time co\u2011browsing across web and mobile channels<\/li>\n\n\n\n<li>Allows agents and customers to navigate pages together live<\/li>\n\n\n\n<li>Supports collaborative browsing with click, scroll, and form interaction<\/li>\n\n\n\n<li>Includes annotation tools for visual guidance and step-by-step help<\/li>\n\n\n\n<li>Masks sensitive data fields with privacy\u2011first controls<\/li>\n\n\n\n<li>Provides session visibility for both human and AI agents<\/li>\n\n\n\n<li>Works across digital channels like websites and mobile apps<\/li>\n\n\n\n<li>Offers integrations for customer support and CX systems<\/li>\n\n\n\n<li>Supports enterprise security, compliance, and controlled access<\/li>\n\n\n\n<li>Enables customizable co\u2011browsing workflows for different use cases<\/li>\n<\/ul>\n\n\n\n<p><strong>Pro and cons of Cobrowse.io:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-custom-blocks-pros-cons\"><div class=\"pros-container\"><p class=\"pros_heading\">Pros<\/p><ul class=\"pros\"><li>Improves customer support with visual, real\u2011time interaction<\/li><li>Enhances agent efficiency and issue resolution accuracy<\/li><li>Supports both human and AI driven co\u2011browsing workflows<\/li><li>Fits digital first organizations and complex customer journeys<\/li><li>Focuses strongly on security and compliance<\/li><\/ul><\/div><div class=\"cons-container\"><p class=\"cons_heading\">Cons<\/p><ul class=\"cons\"><li>Requires integration effort for full implementation<\/li><li>May feel complex for simple screen\u2011sharing needs<\/li><li>Depends on agent training for optimal usage<\/li><li>Focuses primarily on customer facing use cases<\/li><\/ul><\/div><\/div>\n\n\n\n<p><strong>Cobrowse.io Pricing &amp; Plans:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Plan<\/th><th>Price<\/th><\/tr><\/thead><tbody><tr><td><strong>Website Co-Browsing<\/strong><\/td><td>USD 18\/agent\/month<\/td><\/tr><tr><td><strong>All Platform Co-Browsing (Web + Mobile Apps)<\/strong><\/td><td>USD 36\/agent\/month<\/td><\/tr><tr><td><strong>Enterprise<\/strong><\/td><td>Price on Request<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-glia\"><span class=\"ez-toc-section\" id=\"4_glia\"><\/span>4. Glia<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154057\/Glia-1024x536.png\" alt=\"Glia co-browsing solution interface demonstrating guided customer interactions and real-time website navigation support for digital engagement.\" class=\"wp-image-63596\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154057\/Glia-1024x536.png 1024w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154057\/Glia-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154057\/Glia-768x402.png 768w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154057\/Glia-260x136.png 260w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154057\/Glia.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/detail\/glia\">Glia<\/a> is a co\u2011browsing and digital customer service platform that allows support teams to see and interact with a user\u2019s web session in real time. It helps agents guide customers through tasks, answer questions, and resolve issues directly on the same screen.<\/p>\n\n\n\n<p>Glia is commonly used by businesses to improve online support by making interactions easier for customers.<\/p>\n\n\n\n<div class=\"wp-block-tj-custom-product-block-custom-product-card custom-product-card-plugin-style\" id=\"tagged_prod_container_32984\"><h3><span class=\"ez-toc-section\" id=\"glia\"><\/span>Glia<span class=\"ez-toc-section-end\"><\/span><\/h3><input type=\"hidden\" name=\"tagged_product[]\" value=\"32984\"\/><\/div>\n\n\n\n<p><strong>Key Features of Glia:<\/strong><\/p>\n\n\n\n<ul>\n<li>Enables real\u2011time co\u2011browsing between agent and visitor<\/li>\n\n\n\n<li>Allows agents to guide users through websites interactively<\/li>\n\n\n\n<li>Provides shared screen context with dual cursor navigation<\/li>\n\n\n\n<li>Supports form guidance without exposing sensitive data<\/li>\n\n\n\n<li>Offers live observation mode to monitor user behavior in real time<\/li>\n\n\n\n<li>Helps agents anticipate user needs before interaction begins<\/li>\n\n\n\n<li>Combines co\u2011browsing with chat, voice, and video channels<\/li>\n\n\n\n<li>Supports integration with CRM and customer data systems<\/li>\n\n\n\n<li>Improves conversions and reduces friction during digital journeys<\/li>\n\n\n\n<li>Works across web and mobile digital properties<\/li>\n<\/ul>\n\n\n\n<p><strong>Pro and cons of Glia:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-custom-blocks-pros-cons\"><div class=\"pros-container\"><p class=\"pros_heading\">Pros<\/p><ul class=\"pros\"><li>Improves first\u2011call resolution and reduces customer effort<\/li><li>Increases conversion rates during complex journeys<\/li><li>Provides strong contextual support with visual interaction<\/li><li>Combines multiple communication channels in one platform<\/li><li>Fits high\u2011touch industries like banking, insurance, and fintech<\/li><\/ul><\/div><div class=\"cons-container\"><p class=\"cons_heading\">Cons<\/p><ul class=\"cons\"><li>Requires full platform adoption to unlock full value<\/li><li>May feel heavy for simple co\u2011browsing needs<\/li><li>Needs integration with existing systems for best results<\/li><li>Targets enterprise use cases more than SMBs<\/li><\/ul><\/div><\/div>\n\n\n\n<p><strong>Glia Pricing &amp; Plans:<\/strong> Price on request<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-fullview\"><span class=\"ez-toc-section\" id=\"5_fullview\"><\/span>5. Fullview<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154252\/Fullview-1024x536.png\" alt=\"Fullview co-browsing and session replay software interface showing real-time customer screen sharing, issue resolution, and support agent collaboration tools.\" class=\"wp-image-63598\" srcset=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154252\/Fullview-1024x536.png 1024w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154252\/Fullview-300x157.png 300w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154252\/Fullview-768x402.png 768w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154252\/Fullview-260x136.png 260w, https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2026\/06\/01154252\/Fullview.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Fullview is a co-browsing software that lets support teams actively assist users while they are navigating a website. Instead of relying on chat or instructions alone, it enables agents to guide actions directly within the user\u2019s browsing session. This reduces confusion, speeds up problem resolution, and improves user experience.<\/p>\n\n\n\n<p>Because it runs instantly in the browser, it keeps interactions simple and uninterrupted for both the customer and the support team.<\/p>\n\n\n\n<p><strong>Key Features of Fullview:<\/strong><\/p>\n\n\n\n<ul>\n<li>Enables real\u2011time co\u2011browsing with screen sharing and interaction<\/li>\n\n\n\n<li>Allows agents to see and control customer screens instantly<\/li>\n\n\n\n<li>Works without downloads, links, or installations<\/li>\n\n\n\n<li>Supports one\u2011click session launch directly from <a href=\"https:\/\/www.techjockey.com\/category\/helpdesk-ticketing-system\">helpdesk tools<\/a><\/li>\n\n\n\n<li>Provides session replay to view past user activity<\/li>\n\n\n\n<li>Captures clicks, scrolls, errors, and console logs for debugging<\/li>\n\n\n\n<li>Allows multi\u2011cursor control for guided navigation<\/li>\n\n\n\n<li>Enables form filling and troubleshooting during live sessions<\/li>\n\n\n\n<li>Integrates with <a href=\"https:\/\/www.techjockey.com\/detail\/zendesk-chat\">Zendesk<\/a>, <a href=\"https:\/\/www.techjockey.com\/detail\/intercom-live-chat\">Intercom<\/a>, <a href=\"https:\/\/www.techjockey.com\/brand\/salesforce\">Salesforce<\/a>, <a href=\"https:\/\/www.techjockey.com\/brand\/hubspot\">HubSpot<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Pro and cons of Fullview:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-custom-blocks-pros-cons\"><div class=\"pros-container\"><p class=\"pros_heading\">Pros<\/p><ul class=\"pros\"><li>Resolves issues faster with live + replay context<\/li><li>Removes back\u2011and\u2011forth by showing exact user behavior<\/li><li>Simplifies setup with no complex SDK or installs<\/li><li>Combines co\u2011browsing and session replay in one platform<\/li><li>Improves customer experience and support efficiency<\/li><\/ul><\/div><div class=\"cons-container\"><p class=\"cons_heading\">Cons<\/p><ul class=\"cons\"><li>Requires integration into web app via script<\/li><li>Focuses mainly on SaaS\/product support use cases<\/li><li>May feel advanced for basic co\u2011browsing needs<\/li><li>Depends on support team workflows for full value<\/li><\/ul><\/div><\/div>\n\n\n\n<p><strong>Fullview Pricing &amp; Plans:<\/strong> Price on request <\/p>\n\n\n\n<p><strong>Conclusion<\/strong><\/p>\n\n\n\n<p>Co-browsing software, all in all, is changing how businesses today interact with their customers. It is no longer \u201cgive us a call if you face some trouble but &#8216;let me help you right here and now&#8217;, making the process simple and way less frustrating for all the parties involved.<\/p>\n\n\n\n<p>So, what exactly are you waiting for? If you too are looking to enhance your customer experience, give us, at Techjockey, a call today itself and get a good co-browsing tool for your business right away, because every brand deserves one!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever got stuck while surfing a website, praying and hoping someone could just step in and help you navigate right away? If yes, co-browsing software, short for collaborative browsing software, is what you are looking for. Designed to enhance your digital experience, these tools place a support agent by your side who can view your [&hellip;]<\/p>\n","protected":false},"author":212,"featured_media":63600,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9245],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is Co-Browsing Software? 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