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  4. Freshdesk Contact Center VS Dialer360

Freshdesk Contact Center VS Dialer360

Let’s have a side-by-side comparison of Freshdesk Contact Center vs Dialer360 to find out which one is better. This software comparison between Freshdesk Contact Center and Dialer360 is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or Dialer360 fits your business.

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Freshdesk Contact Center
Freshdesk Contact Center

4.0

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Dialer360
Dialer360

4.0

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Freshdesk Contact Center
Freshdesk Contact Center

4.0

Get Free Demo
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Dialer360
Dialer360

4.0

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  • img 3 Ratings & 0 Reviews
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  • img 4 Ratings & 0 Reviews
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Pricing

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Price Plans

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.0

3 Ratings & 0 Reviews

93% Likelihood to Recommend

4.0

4 Ratings & 0 Reviews

92% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Badal Kavithiya Dec 07, 2024

Rating

Shekhar D kokane Jul 23, 2024

Rating

Husnain sadiq Dec 01, 2024

Rating

Percy Jackson Nov 07, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgContact Center
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support
  • checked Web Screen
  • checked DNC Activation
  • checked Real Time Reports & Statistics
  • checked 3rd Party Conferencing
  • checked AMD Calls
  • checked Inbound and Outbound Calls
  • checked ACD Queues
  • checked Local caller ID
  • checked Voicemail
  • checked Easy to Transfer calls
  • checked Broadcast with Pre-Recorded Messages
  • checked Multiple Campaigns
  • checked Auto-dial campaign
  • checked Script display
  • checked Agent Restriction

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

MyOperator

MyOperator

Cube Call centre Solution

Cube Call centre Solution

SanCCS

SanCCS

DialDesk

DialDesk

See all Freshdesk Contact Center alternatives img
Cube Call centre Solution

Cube Call centre Solution

MyOperator

MyOperator

SanCCS

SanCCS

DialDesk

DialDesk

See all Dialer360 alternatives img

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Freshdesk Contact Center vs Dialer360 Comparison FAQs

Software questions,
answered

While Freshdesk Contact Center offers customized features, Dialer360 has diverse modules. Select between Freshdesk Contact Center or Dialer360 as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, Dialer360 focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, Dialer360 emphasizes on customization.

No, the difference between Freshdesk Contact Center and Dialer360 lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, Dialer360 addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk Contact Center and Dialer360 provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

A Quick Comparison Between Freshdesk Contact Center vs Dialer360

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshdesk Contact Center vs Dialer360 In terms of Features
  • Comparison Between Freshdesk Contact Center and Dialer360 In terms of Deployment Type
  • Freshdesk Contact Center or Dialer360: Which Is Ideal for Your Industry
  • Which Is Better? - Freshdesk Contact Center or Dialer360

Comparison of Freshdesk Contact Center vs Dialer360 In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. Dialer360 is known for functionalities like Web Screen, DNC Activation, Real Time Reports & Statistics and 3rd Party Conferencing. When you compare Freshdesk Contact Center vs Dialer360, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and Dialer360 In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; Dialer360 is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and Dialer360, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or Dialer360: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For All Industries, Dialer360 is a better choice. If you are confused between Freshdesk Contact Center or Dialer360, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or Dialer360

Freshdesk Contact Center and Dialer360 can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and Dialer360 during demo to decide which one is best for your business.

Author: Techjockey Team

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