Freshdesk VS Edge Helpdesk Suite
Let’s have a side-by-side comparison of Freshdesk vs Edge Helpdesk Suite to find out which one is better. This software comparison between Freshdesk and Edge Helpdesk Suite is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Edge Helpdesk Suite fits your business.
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Price On Request
All
industries
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All
industries
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Ticket Management
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Agent Shifts
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Agent Scripts
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Email Bot
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Auto-Triage
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Incident Management
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Knowledge Base
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Multi-level Approval
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Self-Service System
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Mobile App
Deployment
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Web Based
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On Premises
Device Supported
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Desktop
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Mobile
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Tablet
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iPad
Operating System
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Ubuntu
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Windows
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iOS
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Android
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Mac OS
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Windows(Phone)
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Linux
Deployment
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Web Based
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On Premises
Device Supported
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Desktop
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Mobile
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Tablet
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iPad
Operating System
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Ubuntu
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Windows
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iOS
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Android
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Mac OS
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Windows(Phone)
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Linux
A Quick Comparison Between Freshdesk and Edge Helpdesk Suite
Let’s have a detailed comparison of Freshdesk vs Edge Helpdesk Suite to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or Edge Helpdesk Suite fits your business.
Comparison of Freshdesk vs Edge Helpdesk Suite In terms of Features
Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Edge Helpdesk Suite is known for functionalities like Incident Management, Knowledge Base, Multi-level Approval and Self-Service System. When you compare Freshdesk vs Edge Helpdesk Suite, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.
Comparison Between Freshdesk and Edge Helpdesk Suite In terms of Deployment Type
While Freshdesk supports Web Based deployment; Edge Helpdesk Suite is suitable for Web Based and On Premises deployment. While selecting between Freshdesk and Edge Helpdesk Suite, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.
Freshdesk or Edge Helpdesk Suite: Which Is Ideal for Your Industry
Freshdesk is ideal for industries like All Industries. For All Industries, Edge Helpdesk Suite is a better choice. If you are confused between Freshdesk or Edge Helpdesk Suite, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.
Which Is Better? - Freshdesk or Edge Helpdesk Suite
Freshdesk and Edge Helpdesk Suite can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Edge Helpdesk Suite during demo to decide which one is best for your business.
FAQs
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