About 1View - Mystery Shopping Software

Mystery Shopping Software- 1View ChannelPlay is a mystery shopping management software that enables managers to float opportunities globally which are viewed by shoppers on their desktop portal and Android/iOS-based apps. The questionnaires can be customized to suit various scoring parameters. The 1View Mystery Shopping Software application provides a time stamp of when the shopper begins to fill the report.

1View - Mystery Shopping Software Specification


  • Web


  • Perpetual


Operating system

  • mac

    Mac OS

  • A


1View - Mystery Shopping Software is best suitable for

Size :








Organization type :


Mid Market






Industries :

  • Retail

About Channelplay

Channelplay is an innovative company that develops software and other business solutions to assist and ease every operation related to sales. The company develops software that increases sales and effectively manages customers. These are two of the most renowned sales automation software developed by the company – 1Channel Sales Force Automation Software and 1View Mystery Shopping Software.
view more products by Channelplay

Client References





SBI Card

SBI Card





Features of 1View - Mystery Shopping Software

client management

Best-in-class BI tool integration ensures quick deployment of customized and interactive dashboards for you to get complete insight of your operations and decide on the action items. Custom parameters ascertain synchronization with your client’s business terminology and complete flexibility in terms of data slicing. Deep dive into specifics with Excel reports to provide store level insights & deliver true value by helping your clients make data backed decisions.

Project management

Monitor ongoing projects in your portal on a single screen, effectively track deadlines, view count of shops in different stages of the project execution timeline to plan accordingly. Appraise management and client of project progress through automatically generated MIS reports. Execute difficult locations with suggested shoppers intelligently picked by matching profile and location specifics with the project requirements. Track multiple projects simultaneously through dedicated reports automatically consolidating data generated across clients.

Shopper Training and Certifications

Intelligent system checks ensure that a shopper has gone through the training material and is certified even before they apply for a shop. Flexibility to link multiple certifications to a single audit and vice versa. Support for LMS so you can simply upload courses you think are important for shoppers to take and monitor their progress via LMS dashboards. Once cleared for performing a particular audit, the shoppers can continue to do audits of the same project unless you decide to change the certification as per your extended requirements.

Applying for opportunities and reporting is now a breeze with an intelligent shopper portal designed from scratch to enhance user experience. Intuitive user interface makes applying for opportunities feel like a joy rather than a choice. Shoppers are kept notified of events like shop assignment or a report being accepted so they are always up to date on the status of the shops they applied or worked for.

The 1View mystery shopping management system comes with a rich repository of documents detailing every functionality of the Admin side of the portal. It comes in handy for quick reference and guidance in case any confusion arises while carrying out any project management activities. It is of great utility in case you have to onboard new people onto your team and they can become familiar with the system by reading from the learning center which in turn reduces your overall training time.

1View helps in payment management by providing visibility on the amount payable to the shopper. 1View also ensures 100% transparency by displaying the same amount to the shopper also, removing any doubts which may arise with the shopper. This information percolates to project management where the concerned manager is able to track individual shopper liabilities and consolidate that information to project expenses of the program and take any measures if required.

1View shopper profiles are integrated with admin dashboard which helps in quickly reaching out to the relevant shoppers. The dynamic profiles can be altered anytime and additional parameters can be added to gather more information. Also, shopper profiles intelligently impact the opportunities a shopper can view as per the recorded preferences.

User management module allows classification of internal and external users as per role. The user then sees or has access to only those modules which are defined as per the security group in which he or she falls. This enables hierarchical view of audit locations and results according to specific business units of your clientele.

Client Analytics.

Client Analytics and Bussiness insight tools supporting Sales Forecasting.

Bar COde Scanner.

Time Bound Campaigns.

1View - Mystery Shopping Software plans and pricing

On Premise

Inventory Audits

Rs. 128.00

  • Offline App Access
  • Multimedia Uploads
  • Inventory Deviation Calculation
  • Bar Code Scanner
  • Recommended Audits


Mystery Shopping

Rs. 32.00

  • Shopping App
  • Audit Proof Navigator
  • Custom Questionnaires
  • Shopper Navigation Assistance
  • Multimedia Proof collection

Retail Audits

Rs. 32.00

  • Live Reporting
  • Time Bound Campaigns
  • Shopper GPS Verification
  • Audit Excellence Reports
  • Real Time Notifications

1View - Mystery Shopping Software alternatives

EffiaSoft JustBilling

EffiaSoft JustBilling

Tally Shoper 9

Tally Shoper 9

Softworld RetailGraph

Softworld RetailGraph

GoFrugal Retail POS

GoFrugal Retail POS



MMI ERP Software

MMI ERP Software

Fusion Retail

Fusion Retail

1View - Mystery Shopping Software Reviews and Ratings

Add Review

Shaikh Nadeem akhtar

Great Site to Begin the Process!


4th April, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • From the first point of contact, it was a matter of hours before I had a list of vendors to choose from. I was able to speak with the vendors and schedule demos within a week. I was THRILLED with the selection. We are in the final stages of determining which platform we are going to use and I am pleased to tell you that it is one of the vendor?s Kevin sent me. This experience has been WONDERFUL! Thank you very much for valuable assistance and time! Your resources and the swift responses from the vendors were amazing! This once daunting task has become a streamlined process that will end up saving my company across the board! Thank you!
  • Cons -
  • No Cons

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