Brainpower Call Center Ordering (CCO)

Sold by : Brainpower

(5) 1 Ratings Reviews Add a Review

PRICE ON REQUEST

icon 14 Chatting right now

icon740 People added this product in their cart

icon1680 People requested to call back

Techjockey Buyer Protection

  • icon Trust Pay
  • iconSupport
  • icon Easy Checkout

about_details_pp About Brainpower Call Center Ordering (CCO)

Brainpower Central Call centre solutions is a best call center software. Brainpower Call Center Ordering is an order processing system that allows all aspects of restaurant delivery to be managed at a central location. The software helps in centralized call center management of order taking, order processing, handling of customer inquiries and complaints allows for a more focused, efficient and fast delivery operation. The software supports bi-directional data communication between the call center and each restaurant location allowing operators to respond to customer inquiries without the need to contact the serving location.

Product Features
Brainpower central call centre location can be configured to manage the delivery operations for a small number of stores and can scale to hundreds or thousands of locations. The system supports multiple setups (menus, taxes, etc.) for a company as well as delivery management for multiple brands from the same call center location. Below are some of the features:

  • Operations & Convenience
    • Automatic store assignment based on predefined territories
    • Customer profile
    • Complete customer order history
    • Customer complaint management
    • Supervisor Monitor allows efficient monitoring of order status across the board
    • Order Time Tracking for prompt delivery
    • Order redirection
    • Manual order workflow during no connectivity
    • Minimum number of different screens allow operators to quickly familiarize themselves with Call Centre Ordering system in its entirety
  • Configuration setup
    • Integration set-up between call centre and restaurant POS
    • Multiple Company/Brand support
    • Modular menu design
    • Capacity for thousands of items per menu to accommodate from simple to complicated multiple level restaurant menus
    • Forced instructions and normal instructions set-up
    • Extensive customer information database
    • Location/Store grid mapping
    • Location/Store based central sales price masters
    • Multi-state/location tax masters
    • Discount & promotion schemes mapping
  • Reporting & Analytics
    • Real time live reporting per store and across the company
    • Agent performance reports
    • Product sales reports & analytics
    • Customer based analysis & reports
    • Location based analysis & reports
  • Integrations
    • Auto sync configuration with each location/store
    • Integration with Cloud telephony and EPABX systems
    • Integrated with web ordering
    • Integrated with mobile ordering
  • Security and controls
    • Multi-level security features
    • Begin Day/Day end at POS
    • Multi user rights & controls
    • Differential Interface Profile for Staff
    • Audit trail logs

Sold By : Brainpower

about_specification_ppBrainpower Call Center Ordering (CCO) Specification

Organization Type :

  • SMEs

  • Mid Market
No. of Employees
  • 1-10
  • 11-15
  • 16-200
  • 201-500
  • 501-1000
  • 1001-5000
Platform :
  • win Windows
Deployment :
  • Web-BasedWeb-Based
Suitable For :
  • ITES
Language:
  • English

about_features_ppBrainpower Call Center Ordering (CCO) Features

  • Operations & Convenience

    Automatic store assignment based on predefined territories,Customer profile,Complete customer order history,Customer complaint management,Supervisor Monitor allows efficient monitoring of order status across the board,Order Time Tracking for prompt delivery,Order redirection,Manual order workflow during no connectivity,Minimum number of different screens allow operators to quickly familiarize themselves with Call Centre Ordering system in its entirety

  • Reporting & analytics

  • Security and controls

  • Third-party Integration

  • Configuration setup

  • Integrations

  • Analytics and Reporting

  • Multiple outlet management at Food Court

icon14 Chatting right now

icon740 People added this product in their cart

icon1680 People requested to call back

iconTechjockey Buyer Protection

  • icon Trust Pay
  • icon Support
  • icon Easy Checkout

icon Request for Price

Looking for pricing details, customization requirements or have other queries? We are just a click away.

icon

iconBrainpower Call Center Ordering (CCO) Reviews

Brainpower Call Center Ordering (CCO) Alternatives

skeleton skeleton skeleton skeleton
  • Contact Center Solutions Price Chart

  • Contact Center Solutions User Rating Chart

  • Contact Center Solutions Price vs Features

  • Contact Center Solutions Price vs Ease of Use

  • Contact Center Solutions Price vs User Rating

close