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About Brainpower Call Center Ordering (CCO)

Brainpower Central Call centre ordering is an order processing system that allows all aspects of restaurant delivery to be managed at a central location. The software helps in centralized call center management of order taking, order processing, handling of customer inquiries and complaints allows for a more focused, efficient and fast delivery operation. The software supports bi-directional data communication between the call center and each restaurant location allowing operators to respond to customer inquiries without the need to contact the serving location.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Hardware Configuration :

NA

Software Configuration :

NA

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • ITES

About Brainpower

Brainpower provides integrated solutions which enables organizations to serve their customers better, simplify business operations and implement best industry practices with insightful business analytics & reporting. Brainpower products can connect multiple outlets, warehouses, central production units and corporate office through a private cloud based solution. Brainpower solutions are available as ‘on premise’ as well ‘subscription based’ solutions.
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Client References

Mamagoto

Mamagoto

Indian Railway Catering and Tourism Corporation

Indian Railway Catering and Tourism Corporation

Korum Salon

Korum Salon

L'Oréal

L'Oréal

Bajaj Corp Ltd

Bajaj Corp Ltd

Features

Automatic store assignment based on predefined territories,Customer profile,Complete customer order history,Customer complaint management,Supervisor Monitor allows efficient monitoring of order status across the board,Order Time Tracking for prompt delivery,Order redirection,Manual order workflow during no connectivity,Minimum number of different screens allow operators to quickly familiarize themselves with Call Centre Ordering system in its entirety
Integration set-up between call centre and restaurant POS,Multiple Company/Brand support,Modular menu design,Capacity for thousands of items per menu to accommodate from simple to complicated multiple level restaurant menus,Forced instructions and normal instructions set-up,Extensive customer information database,Location/Store grid mapping,Location/Store based central sales price masters,Multi-state/location tax masters,Discount & promotion schemes mapping
Real time live reporting per store and across the company,Agent performance reports,Product sales reports & analytics,Customer based analysis & reports,Location based analysis & reports
Auto sync configuration with each location/store,Integration with Cloud telephony and EPABX systems,Integrated with web ordering,Integrated with mobile ordering
Multi-level security features,Begin Day/Day end at POS,Multi user rights & controls,Differential Interface Profile for Staff,Audit trail logs

Plans and Pricing

Web-based

Regular

Rs. 5000.00 ( Per Year )

  • Operations & Convenience
  • Configuration/Set-up
  • Reporting & Analytics
  • Integrations
  • Security & Controls

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