Cadebill

Cadebill Features

• Billing

  Billing forms the core module of the Cadebill solutions suite. As the central point of control, billing manages the core business information such as product catalog management, customer management, rate management, CDR processing, customer taxation and customer financial accounting. Cadebill core billing engine provides unparalleled flexibility to setup any kind of product, tax rules, user defined contract templates that can manage any business operations involving event based charges and ad-hoc charges.

• Customer Relationship Management

  Marketing, Sales, and Support activities are the core activities for CRM. General purpose CRM systems have no interaction with the Billing system catalog of products, rates, setup fees etc. It is essential to have an integrated CRM so that all speak the same language and terminologies without data duplication and inconsistencies.

• Call Routing

  Cadebill Digit Level Routing provides the deepest mining of the digits. Routing for a country may be specified at any depth. The deeper routing provides the highest profitability for every call. Cadebill also provides a static routing – where pre-defined digits are statically grouped. Cadebill provides best available routing for the static defined routes.

• Financial Analysis and Reports

  The financial analysis module also offers a robust reporting dashboard with drill down functionality, charting functionality, unique grouping and filtering functionality, providing users with the accurate, critical data required to effectively manage the entire business.

• Customer Service

  Customer satisfaction results from accurate billing, Electronic Bill Presentment and Payment (EBPP), self service web provisioning changes, quick resolution to billing inquiries and service troubles. Web Cadebill provides a secure customer portal for all of these functions, integrated with real-time information from the billing and provisioning system. The self provisioning function supports customers in making changes to services like email, hosting, communications, and smart phones.

• Audit

  Cadebill calculates the underlying cost of a call with the setup of vendors, contracts, destinations, digits and rates on a historical basis. Cost of the call is calculated along with the price of the call. The profitability and the quality of service (QoS) is then used as a barometer for routing the call.

• Real-Time Data

  Call routing has become complex in nature with a high level of competition. The price per minute of the call has decreased dramatically over the last few years and profit margin on a call is very small. The decreased revenue, reduced profit margin, increased competition, and number portability requires innovative routing solutions.