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About Continuum CXM Solution

Jadu is about helping your organisation grow. Jadu want to help you establish a direct connection to your customers. Continuum CXM is a cloud based solution for creating and managing customer conversations. CXM provides a seamless, intuitive and consistent experience for your services teams and customers. Provides your customers with updates at every stage of a case, keeping them informed and reducing the number of calls to your customer services team CXM is powerful, intuitive to use, and does not require extensive user training.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Jadu Software Pty. Ltd.

Jaduhelp organisations take control of their web and mobile channels, improving customer experience with ingenuity, our unique software and award winning professional services, so they deliver the  Jadu is a leading global provider of web experience management software, specialising in web CMS, forms and customer case management for the enterprise. Working through partners, we empower organisations to create a direct digital connection to customers with Continuum, a web experience management platform that is trusted, powerful and altogether liberating.
 
 
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Client References

Messiha college

Messiha college

YORK

YORK

Old Ham

Old Ham

GSU

GSU

Sutton

Sutton

Features

Customizable SAAS Solution

Being a SaaS solution, CXM doesn’t have a high upfront cost. You don’t need to buy big, expensive servers and you can roll out one service at a time - CXM grows with you

Configurable Workflow

CXM adapts to your organisation. Define the steps of your customer interactions, sit back and watch them flow

Mobile Support

Works across devices to put you in control of your information wherever you are and at all times

Alert

Configure alerts to notify you by email, SMS or letter when events happen

Reports

Define the key metrics for measuring performance and track them across all of your customer interactions

Tracking

CXM tracks every customer interaction and enables files to be attached to a case with audit trails

API Driven

Surface case management information to custom-built portals, management dashboards, smartphone apps and more, using the powerful CXM API

Secure

Jadu is a leading Government software provider, with all stored in safe harbor at highly secure data centres

Portal

Every customer interaction has a web portal view. Users can see a case timeline, send messages, add notes and attach files

Plans and Pricing

Web-based

Continuum CXM

PRICE ON REQUEST

  • Software as a Service
  • Configurable workflow
  • Mobile first
  • Web Portal
  • Alerts and notifications
  • SLAs
  • Reporting
  • Record all interactions
  • API driven
  • Secure
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