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Cube IVRS Solution

Sold by : Cube Software

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(4.8) (3 Cube IVRS Solution Reviews)

69%

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About Cube IVRS Solution

Cube IVRS is an easy to use and learn call centre solution with a set of predefined commands or nodes. These provides users with a way to easily create complex and flexible call flows, which comes with features like call transfer, fax on demand, text to speech and speech recognition. Cube IVRS can connect to any ODBC or OLE-DB compliant database apart from MS Access, MS SQL, Oracle etc. It comes with a user-friendly interface, which makes system configuration an easy task. It’s hardware support makes it possible to run different applications simultaneously.

Sold By : Cube Software

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Cube IVRS Solution Features

Easy to learn and use for novice users and powerful enough to meet the exacting needs of experienced programmers. Fast and easy system set up and configuration.
Predefined standard nodes which handle most of the tasks automatically.The predefined nodes are: Play: Plays a sound file. Menu: Provides the voice menu, with options to proceed further with the call flow. Get Digits: Play a prompt asking the caller to enter a sequence of numbers, speak the sequence back to the caller and ask them to confirm it. Go down different paths depending on the numbers entered. Decision: Decides the call flow on the True/False state of a given condition. Call Transfer: Transfer call to the selected extension. DB Query: Search the database for data. You can then use the returned results later in your application, storing them into variables. Run App: Transfer the control to a specified call flow. Time Switch: Guides the Flow Decision on the basis of current time being in the specified time range or not. Fax: Send documents for fax or save their fax copies to send on specified numbers, later. MIS: Update node of user definable values in MIS call dump at a specific point in the IVR Call Flow. VL Record: Records the User-IVRS conversation on specified formats and specifications. Send EMail: Sends E-Mail with or without file attachments via MAPI or SMTP. Script: Write VB Script to be executed at runtime. Make Call: Makes outgoing calls to a list of specified numbers. Dial Out: For dialing out specified digits. Tone: For generating tone. Play Loop: For playing and traversing to and fro, pre-specified record set. Conference: For allowing a user to get in a tele– conference. Hang Up: Hang up the call.
Allows the user to design call flows easily.
Gen IVRS can connect to virtually any database and make the stored information available to callers through the standards based ODBC or OLE-DB interfaces. Gen IVR can also retrieve information from callers and insert information into the database. Supported Databases include: Oracle Microsoft Access MySQL Microsoft SQL Server

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Cube IVRS Solution Specifications

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Cube IVRS Solution Reviews

69% Highly Recommended

OVERALL 4.8 star-icon

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Customer Feedback

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We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Jayshriben prakashbhai

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Incredible programming

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Feb 13 2019

vikash kumar sharma

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had a great experience

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Jun 20 2018

Shiv Kumar tripathi

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Techjockey is a good place to go

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Jun 13 2018

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