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eGain Virtual Assistant Software

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about_details_pp About eGain Virtual Assistant Software

eGain Virtual Assistant is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. It provides the frontline support so your customer service staff can concentrate on more complex tasks.A visitor to your website simply chats with the virtual assistant (also called VA, virtual agent, or chatbot). The technology embedded in the chat bot enables it to not only understand the words, but also the customer intent. The VA acts like a guide taking customers on a tour of the website, providing answers, and even helping in their shopping decisions.

Sold By : eGain

about_specification_ppeGain Virtual Assistant Software Specification

Organization Type :

  • SMEs

  • Mid Market

  • Enterprise

  • Startups
No. of Employees
  • 1-10
  • 11-15
  • 16-200
  • 201-500
Platform :
  • win Windows
Deployment :
  • Web-BasedWeb-Based
Suitable For :
  • All Industries
Language:
  • English

about_features_ppeGain Virtual Assistant Software Features

  • Provide better customer service

    Provide better customer service immediately. eGain Virtual Assistant can be up and running on your website within a matter of days, helping your customers and reducing the burden on your agents. Your assistant already knows how to complete common business tasks. All you have to do is teach your assistant the specifics about your company, products, and services. For customers who are already leveraging the power of eGain’s other interaction channels, eGain Virtual Assistant provides intelligent escalations for a more streamlined and comprehensive service solution.

  • Provide self-service customers

  • Learn from each customer

  • Give customers the answers

  • Save time and money

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