eGain Virtual Assistant is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. It provides the frontline support so your customer service staff can concentrate on more complex tasks.A visitor to your website simply chats with the virtual assistant (also called VA, virtual agent, or chatbot). The technology embedded in the chat bot enables it to not only understand the words, but also the customer intent. The VA acts like a guide taking customers on a tour of the website, providing answers, and even helping in their shopping decisions.
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