About eZee iFeedback Customer Feedback System

eZee iFeedback is a Digital Feedback System for Hoteliers and Restaurants to build stronger customer community. The software helps restaurants/hotels capture customer’s feedback instantly through the solution itself. The feedback so captured can be utilized for further decision making and improve customer service.
 

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Hardware Configuration :

Not Applicable

Software Configuration :

Not Applicable

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • Hospitality |

About eZee Technosys Pvt. Ltd.

eZee Technosys is one of the few hospitality solutions providers in the world, offering a complete suite of IT solutions for the hospitality industry. Offering solutions that cover hotel management, online room distribution, restaurant management, guest feedback and mobile applications and more.

view more products by eZee Technosys Pvt. Ltd.

Client References

Features

Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.

Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.

Multiple report types can be generated in the system for accurate analysis and better understanding your customer behavior.

The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language.

iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.

eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page.

Keep your hotel and restaurant branding strong with eZee iFeedback’s theme support that enables you to customize the total look and feel according to your own brand. Clients will only see your hotel and restaurants brand and create stronger brand loyalty.

Customize tabs such as what is new, Popular, Activity, etc. and enable or disable them anytime.

Keep your information safe by making everyday information backup and restore the information easily.

Plans and Pricing

Web-based

eZee iFeedback

₹ 1500.00


  • Customizable Surveys
  • Comment Section
  • Reports & Analytics
  • Multilingual Feedback
  • Instant Alert via Email & SMS
  • Social Media Integration
  • Branding
  • Customizable Tabs
  • Backup

Videos

No video Uploaded by OEM !!

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FAQs

Below are some frequently asked questions for eZee iFeedback Customer Feedback System

Q. What is eZee iFeedback?

eZee iFeedback is an Online Feedback Software which can be interfaced with your hotel’s PMS and restaurant’s POS. You can customize the surveys and questions according to your own organization type and management style.


Q. Is eZee iFeedback compatible with PMS and POS?

eZee iFeedback is interfaced with eZee FrontDesk and eZee BurrP!, the PMS and POS from eZee. In order to interface with other PMS or POS, just contact us today and we will work towards integration.


Q. What about the all data gathered? Where does it all go?

eZee iFeedback is an online system, all the data collected is stored in secured servers. The data is backed up on regular basis, so you never have to worry about lose of data and data can be restored anytime.


Q. Can anyone else use eZee iFeedback or it is only for the hospitality industry?

eZee iFeedback is a customer feedback system that can be used by any organization in any industry type. With robust flexible features the system can be tweaked according to the requirement of your organization and connect with your customers.


Q. How many campaigns can I run from one account?

eZee iFeedback allows you to create multiple campaigns from one account and run them simultaneously. You can create different campaigns for different clientele or department wise, the choice is yours.


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