is a Digital Feedback System for Hoteliers and Restaurants to build stronger customer community. The software helps restaurants/hotels capture customer’s feedback instantly through the solution itself. The feedback so captured can be utilized for further decision making and improve customer service.
About The Company
- Customizable Surveys - Create personalized surveys with customized forms according to the specific requirements relating to the products and services offered by the establishment.
- Comment Section - Comment section allows the customers to enter personal message or opinion about any product and service one offers giving a different viewpoint that may not be reflected on the feedback form.
- Reports & Analytics - Multiple report types can be generated in the system for accurate analysis and better understanding the customer behaviour.
- Multilingual Feedback - The feedback forms can be generated in different languages allowing the customers to give feedback in their preferred language.
- Instant Alert via Email & SMS - iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.
- Social Media Integration - eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. enabling the publish of results of the feedback form on the social network page.
- Branding - Keep the hotel and restaurant branding strong with eZee iFeedback's theme support that enables one to customize the total look and feel according to one’s own brand. Clients will only see the hotel and restaurants brand and create stronger brand loyalty.
- Customizable Tabs - Customize tabs such as what is new, Popular, Activity, etc. and enable or disable them anytime.
- Backup - Keep any information safe by making everyday information backup and restore the information easily.
eZee Technosys is one of the few hospitality solutions providers in the world, offering a complete suite of IT solutions for the hospitality industry. Offering solutions that cover hotel management, online room distribution, restaurant management, guest feedback and mobile applications and more. Formed in 2005, eZee Technosys today serves more than 6000 clients in 140+ countries across the globe. Their global presence has been further solidified through our strong network of more than 100 Channel Partners.