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Feedback & Survey Management

Sold by : Zonka

63%

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About Feedback & Survey Management

Feedback & Survey Management easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones. With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. 

Features

  • Build Forms: Create beautiful forms using Zonka’s Survey Builder.
  • Surveys & Feedbacks: Take feedbacks in person or through survey kiosks.
  • Reviews & Actions: Use response & team inbox to take actions.
  • Analyze Results: Get detailed reports to measure performance
  • Enterprise Ready: NPS/CES reports, Chain management & more.
  • Interactive and Real – Time: Zonka is real-time and so is its reports and notification workflow. Now, receive data analytics without any lags and delays and view them as you get responses. Take immediate actions to deliver better customer experience.
  • Reporting for Chain and Multiple Location

 
About Us
Zonka Feedback and Survey Platform is a 360 degree Customer Experience Management System and Enterprise Feedback Management System providing feedback solution to various industries including hospitality (hotels, restaurants), aviation, retail, banking, healthcare, automobile, entertainment, salons / spas, corporate, events, B2B and more.  Zonka works seamlessly on all iOS and Android devices. Embed surveys on your website and capture feedbacks online Share Responsive Web Surveys via SMSes to customers.

Sold By : Zonka

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Feedback & Survey Management Features

Take feedbacks in person or through survey kiosks
Zonka gives you deep insights of your customers’ feedback data that build the base of actions to be taken. The reports are fully customizable and tells you what you need to know. Zonka’s reports are beautiful looking and super easy to understand. Drill-down Analytics NPS & CES Reporting Customizable Report By Key Metrics

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Feedback & Survey Management Specifications

Feedback & Survey Management Reviews

63% Highly Recommended

OVERALL 4.6 star-icon

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Nihal sinha

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

quick service & customer support

PROS :

CONS :

Sep 22 2017

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Feedback & Survey Management FAQs

Location are unique branches/outlets of your business where you would like to set up the Zonka system. When you subscribe to multiple locations, you get a lot of advantages like setting up different surveys for different locations, assigning user access based on locations, viewing location-segmented data and in-depth location comparison reports. You can also set up multi-location groups (based on region, type and so on), add managers to groups and enable notifications and reports based on these groups. If you’re a single-location business, you do not need to subscribe to additional locations.
No, if you’re not a location-based business, you can simply subscribe to a single plan.
Web users are the number of unique admin users that can log into the web panel to view reports, manage survey, team, location and access other important survey data. Web users can set up daily, weekly and monthly digests as well as instant notifications.
Security is a priority at Zonka. All the data is protected by best practices followed in the industry. We host all our servers with Amazon AWS, which is a world class datacenter and infrastructure provider. A detailed security statement is available informing customers about the application, information, network, data and backup practices.
Credit Card, Debit Card, Direct Bank Transfer, PayPal, Amazon Payments are accepted.

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