About Feedback & Survey Management

Feedback & Survey Management easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones. With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. 

Feedback & Survey Management Specification

Deployment

  • Web

    web-based

  • Perpetual

    Perpetual

Operating system

  • mac

    Mac OS

  • W

    Windows

  • A

    Android

Hardware Configuration :

Not Available

Software Configuration :

Not Available

Feedback & Survey Management is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • Education |
  • Hospitality |
  • Healthcare |
  • Retail |
  • Automobiles |
  • Tours and Travels |
  • Finance

About Zonka

Zonka Feedback and Survey Platform is a 360 degree Customer Experience Management System and Enterprise Feedback Management System providing feedback solution to various industries including hospitality (hotels, restaurants), aviation, retail, banking, healthcare, automobile, entertainment, salons / spas, corporate, events, B2B and more.  Zonka works seamlessly on all iOS and Android devices. Embed surveys on your website and capture feedbacks online Share Responsive Web Surveys via SMSes to customers.
view more products by Zonka

Features of Feedback & Survey Management

Create beautiful forms using Zonka’s Survey Builder.
Take feedbacks in person or through survey kiosks
Zonka is not just about collecting data, it’s about making them count. Zonka’s Collaborative Response Manager allows cross functional teams to work together on feedbacks and enhance customer experience. Take actions on every feedback you receive – convert feedbacks into tasks, see member responses, send out emails & more
Zonka gives you deep insights of your customers’ feedback data that build the base of actions to be taken. The reports are fully customizable and tells you what you need to know. Zonka’s reports are beautiful looking and super easy to understand. Drill-down Analytics NPS & CES Reporting Customizable Report By Key Metrics
Check device status, monitor devices, configure settings, activate devices.Edit, pause locations, group them together. Setup unique surveys in locations.Use Net Promoter Score & Customer Effort Score to measure performance.Define role-based access, keep the data secure and simplify team collaboration.View location specific reports in one easy view, compare data & assess.

Feedback & Survey Management plans and pricing

On Premise

Tablets & Devices (Starter)

Rs. 2600.00

  • White-Labelled Surveys
  • Kiosk Mode
  • Works Offline
  • Logic-based Surveys
  • Survey in any 1 language
  • Export Data
  • API and Web Hooks
  • Email Alerts
  • Weekly Email Digest
  • Support by Email

Tablets & Devices (Professional)

Rs. 6500.00

  • All Starter features plus
  • Comparative Reports
  • Multi-lingual
  • Priority Email Support
  • Daily; Weekly & Monthly Digest
  • Includes One Location

Tablets & Devices (Growth)

Rs. 11000.00

  • All Professional features plus
  • Distribution Campaigns
  • SMS Alerts
  • Schedule Reports
  • Domain White-Label
  • Priority Support by Email & Phone

Tablets & Devices (Enterprise)

Rs. 22500.00

  • All Growth features plus
  • Dedicated Account Manager
  • One Hour on-demand training
  • Expert advice every month

Web-based

Online, Email & SMS(Starter)

Rs. 2600.00

  • White-Labelled Surveys
  • Kiosk Mode
  • Works Offline
  • Logic-based Surveys
  • Survey in any 1 language
  • Export Data
  • API and Web Hooks
  • Email Alerts
  • Weekly Email Digest
  • Support by Email

Online, Email & SMS(Professional)

Rs. 6500.00

  • All Starter features plus
  • Comparative Reports
  • Multi-lingual
  • Priority Email Support
  • Daily; Weekly & Monthly Digest
  • Includes One Location

Online, Email & SMS(Growth)

Rs. 11000.00

  • All Professional features plus
  • Distribution Campaigns
  • SMS Alerts
  • Schedule Reports
  • Domain White-Label
  • Priority Support by Email & Phone

Online, Email & SMS(Enterprise)

Rs. 22500.00

  • All Growth features plus
  • Dedicated Account Manager
  • One Hour on-demand training
  • Get one hour of on-demand training per month. This can be customized the way you like
  • Expert advice every month

Multi-Channel (Starter)

Rs. 6500.00

  • 2 Device Licenses
  • 750/mo Online Survey Responses; Emails or SMS Credits
  • 1 Web Users
  • White-Labelled Surveys
  • Customize surveys with your logo
  • branding
  • background and more
  • Kiosk Mode
  • Works Offline
  • Logic-based Surveys
  • Export Data
  • API and Web Hooks
  • Email Alerts
  • Comparative Reports
  • Multi-lingual
  • Priority Email Support
  • Daily; Weekly & Monthly Digest
  • Includes One Location

Multi-Channel (Professional)

Rs. 16200.00

  • 5 Device Licenses
  • 5000/mo Online Survey Responses; Emails or SMS Credits
  • Unlimited Web Users
  • All Professional features plus
  • Distribution Campaigns
  • SMS Alerts
  • Schedule Reports
  • Domain White-Label
  • Priority Support by Email & Phone

Multi-Channel (Enterprise)

Rs. 32500.00

  • 15 Device Licenses
  • 15000/mo Online Survey Responses; Emails or SMS Credits
  • Unlimited Web Users
  • All Growth features plus
  • Dedicated Account Manager
  • One Hour on-demand training
  • Expert advice every month

Multi-Channel (Enterprise Plus)

Rs. 65000.00

  • 40 Device Licenses
  • 40000/mo Online Survey Responses; Emails or SMS Credits
  • Unlimited Web Users
  • All Growth features plus
  • Dedicated Account Manager
  • One Hour on-demand training
  • Expert advice every month

Feedback & Survey Management alternatives

Zoho Survey

Zoho Survey

Survaider

Survaider

SurveyLegend

SurveyLegend

QuickTapSurvey

QuickTapSurvey

Survey Monitoring

Survey Monitoring

Officevibe EES

Officevibe EES

Feedback & Survey Management Faqs

Below are some frequently asked questions for Feedback & Survey Management

Q. What is a location?

Location are unique branches/outlets of your business where you would like to set up the Zonka system. When you subscribe to multiple locations, you get a lot of advantages like setting up different surveys for different locations, assigning user access based on locations, viewing location-segmented data and in-depth location comparison reports. You can also set up multi-location groups (based on region, type and so on), add managers to groups and enable notifications and reports based on these groups. If you’re a single-location business, you do not need to subscribe to additional locations.


Q. Do I have to subscribe to multiple locations?

No, if you’re not a location-based business, you can simply subscribe to a single plan.


Q. What are Users?

Web users are the number of unique admin users that can log into the web panel to view reports, manage survey, team, location and access other important survey data. Web users can set up daily, weekly and monthly digests as well as instant notifications.


Q. What about security?

Security is a priority at Zonka. All the data is protected by best practices followed in the industry. We host all our servers with Amazon AWS, which is a world class datacenter and infrastructure provider. A detailed security statement is available informing customers about the application, information, network, data and backup practices.


Q. What payment methods are accepted?

Credit Card, Debit Card, Direct Bank Transfer, PayPal, Amazon Payments are accepted.


Feedback & Survey Management Reviews and Ratings

Add Review
User

Nihal sinha

quick service & customer support

Overall

22nd September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • My time is very valuable as are most executives. The Techjockeyteam gave me several great companies and helped me begin my search for Software. I also had the opportunity to chat on line as I was conducting the search, so my questions were being answered in real-time. I also received follow up phone calls with continued efforts to help me find what product fit my specific needs.?
  • Cons -
  • No Cons

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