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About Centra CRM

Focus CRM is a highly integrated software solution that enables businesses to deliver an outstanding customer experience and generate insights on customer behaviour for the sales teams. This innovative software allows businesses to manage every aspect of customer relations so as to deliver the utmost satisfaction. Focus CRM is a complete suite for campaign management, telemarketing, email marketing, sales management and service management. The solution expedites pre-sales, supports tracking and effective marketing campaign management on a single platform with reduced efforts and costs. This solution helps businesses to move seamlessly from sale to service.
 

Specification

Deployment

  • Web

    web-based

  • Perpetual

    Perpetual

Operating system

  • linux

    Linux

  • mac

    Mac OS

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • Basic Office Software |
  • Manufacturing |
  • Education |
  • ITES |
  • Retail |
  • Logistics |
  • Automobiles

About Focus Softnet

Focus Softnet has a rich history of innovation, expansion, and growth. Right from its first product (version), the emphasis was always on continuous R&D and teamwork to ensure the products developed are feature-rich and are based on state-of-the-art technologies. With business associates across the globe, partnering with respected organizations, which help leverage optimal performance and technical standards, today Focus Softnet has evolved into a true multinational organization with 25 offices across 15 countries.
view more products by Focus Softnet

Client References

Macy

Macy

Glutz

Glutz

Jolly Board

Jolly Board

ITC Ltd.

ITC Ltd.

Bioworld

Bioworld

Features

Enables you to deliver an outstanding customer experience. Generates insight on customer behaviour for your sales team. Tracks effectiveness of activities and campaigns. Facilitates collaboration between team members. Comprehensive reports help you make informed decisions. Provides insights for developing a marketing campaign and evaluates effectiveness. Tracks prospects through lead generation; prioritization; distribution and follow-up processes. Automatically allocates calls at customer service centres. Provides sales forecast and trends reports. Allows multiple and parallel opportunities of contacts. Technical Benefits. Efficient use of resources minimizing data entry. Anytime access and input date in real time
Provides insights for developing a marketing campaign and evaluates effectiveness.Tracks prospects through lead generation; prioritization; distribution and follow-up processes. Automatically allocates calls at customer service centres. Provides sales forecast and trends reports. Allows multiple and parallel opportunities of contacts
Efficient use of resources minimizing data entry. Anytime access and input date in real time

Plans and Pricing

Web-based

Basic

Rs. 500000.00 ( Per Year )

  • Enables you to deliver an outstanding customer experience
  • Generates insight on customer behaviour for your sales team
  • Tracks effectiveness of activities and campaigns
  • Provides insights for developing a marketing campaign and evaluates effectiveness
  • Tracks prospects through lead generation; prioritization; distribution and follow-up processes
  • Efficient use of resources minimizing data entry
  • Anytime access and input date in real time

Videos

Focus CRM has a new feature of # Tags - Mark any record with a tag and search multiple tagged records at a time using the global search

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FAQs

Below are some frequently asked questions for Centra CRM

Q. What can a CRM system do for me?

A CRM system helps you recognize customers and prospective customers, understand their preferences, frequently anticipate their needs and respond to their requests quickly and effectively. It enables you to track, organize, and consolidate the interactions dealership staff has with current and prospective customers.


Q. What are the important modules in CRM?

The main modules of CRM are: • Telemarketing • Campaign Management • Marketing • Sales • Service Desk


Q. Focus CRM supports the folloI run a small business and I don't have a large number of customers. Why do I need a special software to manage them?

CRM can benefit a small business by consolidating customer data into a single system. As the business grows, keeping a record of all transactions can become overwhelming. CRM tools allow you to manage your customer interactions more efficiently, so you have more time to focus on your service or productwing devices: IOS, Android


Q. Can Centra CRM be integrated with ERP?

Yes. Centra CRM can be integrated with ERP, wherein the information can be shared between the ERP and CRM systems.


Q. Can you use Centra CRM on your mobile?

Yes. You can operate on the move while staying connected to your Centra CRM platform. With an intuitive interface and suitable for use on 3.5-inch screen of your mobile phone, mobile Centra CRM will please users who spend most of their time outside the office and can take advantage of new features.


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