About Fresh Service

Freshservice is an powerful and robusIT Assest management  tool which is deployed on cloud and enables IT folks manage their assets from the tool itself. The user can keep a record of the IT assets being possessed by the company like laptop, tablets, phones, details of users to whom the assets have been allocated, application and software details being installed in the assets, updates/upgrades of softwares that are to be undertaken, incident management, integrations, knowledge management, service catalouge, etc.

Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Freshdesk Inc.

Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 40,000 customers across the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, and . With powerful features, an easy to use interface, and a premium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums and social media channels.
view more products by Freshdesk Inc.

Client References

HP

HP

Sachneider Electric

Sachneider Electric

Honda

Honda

CEX

CEX

DHL

DHL

Features

Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency
Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency
Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically.
Manage projects by organizing them into tasks and nested subtasks, and easily assign them to individual owners. Collaborate and discuss, attach files for context, view dependencies, and use the activity log to monitor progress.
Gain complete visibility into all your projects at a glance with our simplified dashboard that shows real-time progress. View all the details you need, keep track of the project timeline, and be notified of deadline violations with our tracking indicator.
Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.
Manage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance.
Easily organize yours insights into tailored reports to stay on top of SLAs and service desk performance. View real-time data as presentations or schedule periodic email reports.
The iOS and Android apps let you provide end-to-end support within teams, view daily tasks, and remotely manage incidents, changes, service requests, and assets.
Ensure only employees can sign in to your service desk by whitelisting specific IP addresses. We extend our policies to physical, application, data, operational, and regulatory compliance

Plans and Pricing

Web-based

Blossom

Rs. 1499.00

  • Billed annually
  • 100 End Users
  • Incident Management
  • Self-service Portal
  • Knowledge Base
  • Asset Management
  • AD Integration
  • Unlimited End Users
  • Custom Reports
  • Multiple Help Desk Emails
  • Custom Domain Mapping
  • Time Tracking

Garden

Rs. 2999.00

  • Billing annually
  • Everything in Blossom
  • Change
  • Problem & Release Management
  • Multiple SLAs & Business Hours
  • Priority Matrix
  • Scheduled Reports
  • Custom Roles

Estate

Rs. 4499.00

  • Billed annually
  • Everything in Garden
  • Service Catalog
  • Project Management
  • Advanced Security -Custom SSL & Custom Email Servers
  • Contract Management
  • Gamification

Forest

Rs. 4499.00

  • Billed annually
  • Everything in Estate
  • IP Whitelisting
  • 1 Hour Support SLA
  • 99.9% Uptime SLA
  • Customer Success Manager
  • Data Center Location

Videos

Freshservice is an IT service desk in the cloud. It packs ITIL best practices in a refreshingly simple user interface. Here's a demo to walk you through the processes.

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Reviews

Add Review
User

Praveen Kumar

Overall

23rd August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Ease of use and mobile app functionality is excellent. Updates seem to be implemented almost weekly so it is encouraging to see the product constantly evolving and responding to user's requests for improvement.
  • Cons -
  • The ability to utilize different parameters within certain portions of the site is lacking. IE: if I wanted to restrict visibility of certain service catalog items to individuals within certain departments I cannot do so; it will only allow for restriction based on groups (locations).
User

Deepak Sharma

Overall

23rd August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Everything is hosted online and easily accessible via web browser or mobile app. FreshService provides a section for creating instruction guides and asset management. The platform is fairly easy to setup with our Microsoft Azure SSO environment. The support team is quick to respond and helpful.
  • Cons -
  • There are only some minor interface annoyances. When initially loading tickets and attempting to scroll down, the screen keeps rolling back to the top.

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