About Fresh Service

Freshservice is an powerful and robusIT Assest management  tool which is deployed on cloud and enables IT folks manage their assets from the tool itself. The user can keep a record of the IT assets being possessed by the company like laptop, tablets, phones, details of users to whom the assets have been allocated, application and software details being installed in the assets, updates/upgrades of softwares that are to be undertaken, incident management, integrations, knowledge management, service catalouge, etc.

Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

  • A

    Android

Hardware Configuration :

Not Applicable

Software Configuration :

Not Applicable

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Freshdesk Inc.

Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 40,000 customers across the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, and . With powerful features, an easy to use interface, and a premium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums and social media channels.
view more products by Freshdesk Inc.

Client References

HP

HP

Sachneider Electric

Sachneider Electric

Honda

Honda

CEX

CEX

DHL

DHL

Plans and Pricing

Web-based

Blossom

₹ 1499.00

  • Billed annually
  • 100 End Users
  • Incident Management
  • Self-service Portal
  • Knowledge Base
  • Asset Management
  • AD Integration
  • Unlimited End Users
  • Custom Reports
  • Multiple Help Desk Emails
  • Custom Domain Mapping
  • Time Tracking

Garden

₹ 2999.00

  • Billing annually
  • Everything in Blossom
  • Change
  • Problem
  • & Release Management
  • Multiple SLAs & Business Hours
  • Priority Matrix
  • Scheduled Reports
  • Custom Roles

Estate

₹ 4499.00

  • Billed annually
  • Everything in Garden
  • Service Catalog
  • Project Management
  • Advanced Security -Custom SSL & Custom Email Servers
  • Contract Management
  • Gamification

Forest

₹ 4499.00

  • Billed annually
  • Everything in Estate
  • IP Whitelisting
  • 1 Hour Support SLA
  • 99.9% Uptime SLA
  • Customer Success Manager
  • Data Center Location

Videos

Freshservice is an IT service desk in the cloud. It packs ITIL best practices in a refreshingly simple user interface. Here's a demo to walk you through the processes.

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FAQs

Below are some frequently asked questions for Fresh Service

Q. How does the 21-day free trial work?

After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.


Q. Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.


Q. Do you have any contracts or cancellation fees?

No. We do not have contracts or cancellation fees. You can cancel whenever you want and you will only be billed for that particular month.


Q. What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.


Q. Can I upgrade or downgrade anytime?

Yes. Freshservice offers a pay-as-you-go service, and you can upgrade, downgrade or cancel at any time. To change your plan, visit 'Plans & Billing' in your Freshservice account.


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