About Fresh Service

Freshservice is an powerful and robusIT Assest management  tool which is deployed on cloud and enables IT folks manage their assets from the tool itself. The user can keep a record of the IT assets being possessed by the company like laptop, tablets, phones, details of users to whom the assets have been allocated, application and software details being installed in the assets, updates/upgrades of softwares that are to be undertaken, incident management, integrations, knowledge management, service catalouge, etc.

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

Specification

Deployment

  • web-based

Operating system

  • Mac OS

  • Windows

Hardware Configuration :

Not Applicable

Software Configuration :

Not Applicable

About Freshdesk Inc.

Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 40,000 customers across the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, and . With powerful features, an easy to use interface, and a premium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums and social media channels.

view more products by Freshdesk Inc.

Client References

HP

HP

Sachneider Electric

Sachneider Electric

Honda

Honda

CEX

CEX

DHL

DHL

Features

Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency

Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically.

Manage projects by organizing them into tasks and nested subtasks, and easily assign them to individual owners. Collaborate and discuss, attach files for context, view dependencies, and use the activity log to monitor progress.

Gain complete visibility into all your projects at a glance with our simplified dashboard that shows real-time progress. View all the details you need, keep track of the project timeline, and be notified of deadline violations with our tracking indicator.

Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.

Manage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance.

Easily organize yours insights into tailored reports to stay on top of SLAs and service desk performance. View real-time data as presentations or schedule periodic email reports.

The iOS and Android apps let you provide end-to-end support within teams, view daily tasks, and remotely manage incidents, changes, service requests, and assets.

Ensure only employees can sign in to your service desk by whitelisting specific IP addresses. We extend our policies to physical, application, data, operational, and regulatory compliance

Plans and Pricing

Web-based

Blossom

₹ 1199.00


  • Billed annually
  • 100 End Users
  • Incident Management
  • Self-service Portal
  • Knowledge Base
  • Asset Management
  • AD Integration
  • Unlimited End Users
  • Custom Reports
  • Multiple Help Desk Emails
  • Custom Domain Mapping
  • Time Tracking

Garden

₹ 2499.00


  • Billing annually
  • Everything in Blossom
  • Change
  • Problem
  • & Release Management
  • Multiple SLAs & Business Hours
  • Priority Matrix
  • Scheduled Reports
  • Custom Roles

Estate

₹ 3499.00


  • Billed annually
  • Everything in Garden
  • Service Catalog
  • Project Management
  • Advanced Security -Custom SSL & Custom Email Servers
  • Contract Management
  • Gamification

Forest

₹ 4499.00


  • Billed annually
  • Everything in Estate
  • IP Whitelisting
  • 1 Hour Support SLA
  • 99.9% Uptime SLA
  • Customer Success Manager
  • Data Center Location

Videos

Freshservice is an IT service desk in the cloud. It packs ITIL best practices in a refreshingly simple user interface. Here's a demo to walk you through the processes.

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FAQs

Below are some frequently asked questions for Fresh Service

Q. How does the 21-day free trial work?

After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.


Q. Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.


Q. Do you have any contracts or cancellation fees?

No. We do not have contracts or cancellation fees. You can cancel whenever you want and you will only be billed for that particular month.


Q. What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.


Q. Can I upgrade or downgrade anytime?

Yes. Freshservice offers a pay-as-you-go service, and you can upgrade, downgrade or cancel at any time. To change your plan, visit 'Plans & Billing' in your Freshservice account.


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