Freshdesk

Brand : Freshworks

4.7
3 Ratings & 3 Reviews
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Starting Price:

₹ 1,399 excl. GST View plans

₹ 1,651 incl. GST

Save Extra with 2 Offers

Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Robust customer support software designed for businesses to streamline, automate, and improve their customer support processes with its multichannel support. ...Read more

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Freshdesk Software Pricing, Features & Reviews

What is Freshdesk?

Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly.

With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them.

Unique Functionalities of Freshdesk

Here is a quick rundown of features provided by Freshdesk:

Freshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times.
With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk.
Users can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base.

Why Choose Freshdesk?

Multichannel Support: Enables businesses to manage customer inquiries from various channels such as email, phone, chat, and social media, all within a single platform.
User-Friendly Interface: Offers an intuitive and easy-to-navigate interface, making it simple for agents to handle customer queries efficiently.
Robust Ticketing System: Provides a powerful ticketing system that helps businesses streamline and automate their customer support processes.
Customization Capabilities: Users can customize the software to meet their specific business needs, like branding and workflow configurations.
Reporting and Analytics: Offers comprehensive reporting and analytics features, allowing businesses to gain valuable insights into their customer support performance.
Integration Options: Integrates with various third-party applications, providing flexibility and scalability for businesses of all sizes.

Benefits of Freshdesk:

Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software:

Freshdesk ticketing systems streamline all the customer interactions on one platform for easy monitoring and supervision.
Organizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others.
Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics.
Streamlines customer support processes, leading to quicker query resolution and improved response times.
By centralizing customer inquiries and providing multichannel support, Freshdesk helps businesses deliver prompt and consistent support.
Facilitates seamless collaboration among support agents, enabling them to work together and resolve customer issues.
Freshdesk's ticketing system and automation capabilities help businesses optimize resources and reduce operational costs.

Freshdesk Pricing

There are 4 different plans for Freshdesk, including:

Blossom: This plan comes at Rs. 1399/- per month. It is suitable for small teams.
Garden: It comes at a price of Rs. 2599/- per month. It is ideal for growing teams.
Estate: The Estate plan comes at a cost of Rs. 4699/- per month. It is preferred by large teams.
Forest: The Forest plan comes for Rs. 8999/- per month. It is exclusively designed for enterprises.

What Customizable Options Does Freshdesk Provide?

This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaborate with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction.