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About IVR Reporter

IVR Reporter is a tool for monitoring and analyzing the performance of your contact center. Center using Avaya IR's, Operation analyst and Conversant systems. IVR Reporter can show you where improvements are needed and can help you take fast, effective action. With IVRReporter, your contact center managers can view live, real-time information-and see the immediate results of their adjustments.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • Healthcare

About Bhrigus

Bhrigus Software was successfully assessed at SEI CMM Level 4 for its Hyderabad development center in October 2005. Quality is very important to us and is at the heart of everything we do. We achieved SEI CMM Level 4 certification in record time due to the maturity and appreciation of the quality initiative by our engineers and support functions. Bhrigus is also ISO 9001:2000 certified and registered by KPMG.
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Features

Collects data from Reporter Client systems and Stores data in a centralized JDBC compliant database. It provides browser based configuration and management of reporter clients
Displays standard system call reports and allows browser based clients to define data elements to be viewed and the sort order
Provides the Forwarder function to pass collected data to Operational Analyst
Provides external function call for application program to send data to be reported and collects data and operates asynchronously from the application to lessen the performance impact

Plans and Pricing

Web-based

IVR Reporter

PRICE ON REQUEST

  • Reporter Server
  • Reporter Viewer
  • Operational Analyst Connector for Reporter Server
  • Reporter AP

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