ManageEngine SupportCenter Plus Software Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account and contact information, the service contracts and in the process providing a superior customer experience. The solution also facilitates best-in-class integrations for enhanced customer support such as Salesforce CRM and Reporting and Analysis. Organizations can generate business critical insights into the customer support operations with the advanced analytics suite.

Product Features
SupportCenter Plus is a complete package of advanced features and tools to facilitate the organizations to run top-class customer support. With ultra-modern technology integrations, the solution provides advanced analytics for exceptional customer experience. This cloud based solution allows mobile access for support reps that need to access Supportcenter Plus via smartphones. The mobile client is compatible with iPhone, android, blackberry and other smart phones. Available in 16 languages, the software makes users feel at ease by presenting to them an interface in their own language. SupportCenter Plus APIs let applications in the organization talk to SupportCenter Plus and exchange data on the go. Compelling features of SupportCenter Plus include:

Multi-Channel Support: This innovative solution provides multi-channel support including email, phone, portal, social media and many more. Users can readily view customer interaction irrespective of the communication mode they chose.
Request Tracking & Automation: This cost effective solution automates the process of creating, organizing, tracking requests into a seamless process thereby contributing to enhanced performance and utmost customer satisfaction.
Business Units: Each division of the organization can define their product or service specific configuration and work as independent units.
Account & Contact Management: The task of managing customer information including the products/services purchased, contracts they are entitled to, and their organizational hierarchy and so on can be simplified with efficient Account & Contact Management features in the solution.
Knowledge Base: Organizations would stop losing productivity on repetitive queries as the solution makes first-call resolution a reality. Users can build their own knowledge base easily, group solutions by topics to facilitate easier access.
Self-service Portal: The solution allows the deployment of a customizable self-service portal allowing customers to submit tickets, track them, search the knowledge base and run reports.
Contracts & SLA Management: Companies can now manage multiple service contracts and related support plans effectively to service the customers on time and bill accordingly.
Time Tracking & Billing: The time spent for all customers can be tracked at one place. Various pre-defined filters can be used to drill down the time entries.
Reports, Dashboards & KPIs: Every vital information of help desk can be fetched instantly and accurately through intuitive and real time reports and dashboards provided within the solution.

About The Company
ManageEngine is a division of Zoho Corporation Pvt. Ltd. Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. The state-of-the-art solutions offered by Zoho equip the businesses with ultra-modern technology and tools contributing to the improved business generation and productivity with utmost customer satisfaction.

ManageEngine SupportCenter Plus Features

Support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the

Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Knowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group

Customer Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and

Account Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational

Multi- Location

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16

Integration

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

Mobile Support

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with

Reports

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

ManageEngine SupportCenter Plus Plans & Pricing

Standard Edition (10 Representative)

₹ 176027

Direct Mail Management
Technical Account Management
Contact Management
SLA Management
Reports

- Quantity (User)
- Yearly (Year(s))

Standard Edition (10+ Representative)

₹ 0

Direct Mail Management
Technical Account Management
Contact Management
SLA Management
Reports

Professional Edition (2 Representative)

₹ 72482

Direct Mail Management
Technical Account Management
Contact Management
SLA Management
Reports
Customer Portal
Contract Management
Product Catalog
Integration
Synchronisation
Surveys
Dashboards
Analytics
CRM integration
Support

- Quantity (User)
- Yearly (Year(s))

Professional Edition (2+ Representative)

₹ 0

Direct Mail Management
Technical Account Management
Contact Management
SLA Management
Reports
Customer Portal
Contract Management
Product Catalog
Integration
Synchronisation
Surveys
Dashboards
Analytics
CRM integration
Support

Enterprise Edition (2 Representative)

₹ 91657

Direct Mail Management
Technical Account Management
Contact Management
SLA Management
Reports
Customer Portal
Contract Management
Product Catalog
Integration
Synchronisation
Surveys
Dashboards
Analytics
CRM integration
Support

- Quantity (User)
- Yearly (Year(s))

Enterprise Edition (2+ Representative)

₹ 0

Direct Mail Management
Technical Account Management
Contact Management
SLA Management
Reports
Customer Portal
Contract Management
Product Catalog
Integration
Synchronisation
Surveys
Dashboards
Analytics
CRM integration
Support

Why Choose Us

Unlimited Software Choices

There is something for everyone — Choose from over 15000 software options in 600+ software categories

Filter the software features basis your business requirement, select the software in your budget, Add to Cart and buy!

It's as simple as that. Compare unlimited software options and make the right choice for your business

Expert Advice
Any Day, Any Time

India's best software experts are at your disposal to guide you for all your software needs

Get the support with comparing different product features, pricing and more to grow your business many fold

Their expertise can help you save time and money

Try Before You Buy

Our software partners are fully equipped to provide a FREE demo for Techjockey customers

Explain their software features better so that you make the right choice for your business

They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth

Fits Right Into Your Budget

At Techjockey, you can get personalised plan and pricing basis your business needs

With so many options, our tech-experts help you select the right match for your business in terms of features and budget

Trusted by many happy and satisfied businesses

One software can change your life

We make it happen! Get your hands on the best solution based on your needs.

ManageEngine SupportCenter Plus Gallery

ManageEngine SupportCenter Plus Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows
Desktop
Web-Based
All Industries
All Businesses
English

ManageEngine SupportCenter Plus Reviews

Have recommended this product

Overall Score

4.7/5

Based on 4 Reviews

Features 4.5/5

Value for Money 4.8/5

Ease of Use 4.7/5

Customer Support 4.9/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

AG

Aman Gupta

User

Overall

4.3/5

Features

4.1/5

Value for Money

4.8/5

Ease of use

4.7/5

Customer Support

5/5

“trustworthy service”

Pros : In the sea of choices and criteria for success, Techjockey listened and made relevant suggestions. They were prompt and professional. I am glad to have found them.

Cons : N/A

Posted - Sep 21, 2016

N

Nilesh

User

Overall

4.7/5

Features

4.1/5

Value for Money

4.4/5

Ease of use

4.4/5

Customer Support

4.9/5

“A good experience”

Pros : I was very pleased with the help, advice and information that Techjockey pro Sorabh gave me for my new small business. He was extremely helpful and sent me information on three different software programs that were applicable to my business. I did end up choosing one of the companies and am very pleased!! Thank you!!

Cons : N/A

Posted - Sep 14, 2016

S

Sudhir

User

Overall

5/5

Features

5/5

Value for Money

5/5

Ease of use

5/5

Customer Support

5/5

“”

Pros : NO PROS

Cons : NO CONS

Posted - Aug 23, 2018

See all ManageEngine SupportCenter reviews

Compare ManageEngine SupportCenter Plus With other Help Desk Software

Help Desk Software

ManageEngine SupportCenter Plus

Starting Price

₹72482/Year View plans

Reviews (4 reviews)

Ease of Use 4.7

Value for Money 4.8

Features 4.5

Customer Support 4.9

VS

(1) Product Selected

Similar Categories to Help Desk Software

Hotel Management Software

59 Products

Banquet Management System

12 Products

Channel Management Software

3 Products

Event Management Software

36 Products

Articles for ManageEngine SupportCenter Plus

See All

5 Must-Attend Hospitality Events for Entrepreneurs in 2019

5 Proven Strategies to Boost Restaurant Customer Engagement

New Age Software Solutions for the Hospitality Industry

10 Best Ticketing Tools for Helpdesk in 2021

How to Choose Best Help Desk Software: 11 Best Ticket Systems of 2021

Hosting a New Year’s Party at Your Hotel? 6 Tips to Make it a Gala Event

The Do’s & Dont’s of Making Your Restaurant Business Successful

7 Key Benefits of Using Ticketing Software

Creating Unique Value Propositions: The Story of Shoreline Hospitality Private Limited

Freshdesk Vs Zendesk: Which Help Desk Software to Choose in 2021

ManageEngine SupportCenter Plus FAQ

Q. Which operating system does ManageEngine SupportCenter Plus support?

A. ManageEngine SupportCenter Plus Help Desk Software is compatible with Windows operating systems.

Q. Is there any ManageEngine SupportCenter Plus app?

A. ManageEngine SupportCenter Plus Help Desk Software app is not available.

Q. What is deployment type of ManageEngine SupportCenter Plus?

A. ManageEngine SupportCenter Plus Help Desk Software supports Web-Based.

Q. How much does ManageEngine SupportCenter Plus cost?

A. ManageEngine SupportCenter Plus Help Desk Software pricing starts at Rs.61425.00.

Q. Who are the potential users of ManageEngine SupportCenter Plus?

A. ManageEngine SupportCenter Plus Help Desk Software is typically used in All Industries.

Q. Is there any free trial or demo for ManageEngine SupportCenter Plus?

A. ManageEngine SupportCenter Plus Help Desk Software demo is available for free with Techjockey.com

Q. Is ManageEngine SupportCenter Plus free?

A. ManageEngine SupportCenter Plus Help Desk Software offers a free trial. However, the premium plan with advanced features available at Techjockey .

Q. How can you download ManageEngine SupportCenter Plus?

A. For ManageEngine SupportCenter Plus Help Desk Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.

Q. How does ManageEngine SupportCenter Plus work?

A. ManageEngine SupportCenter Plus Help Desk Software helps with Support,Billing,Knowledge Base and Customer Portal. It's a complete solution for Account Management,Multi- Location,Integration and Mobile Support.