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About ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account and contact information, the service contracts and in the process providing a superior customer experience. The solution also facilitates best-in-class integrations for enhanced customer support such as Salesforce CRM and Reporting and Analysis. Organizations can generate business critical insights into the customer support operations with the advanced analytics suite.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • ITES

About Zoho

Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. 
view more products by Zoho

Client References

1st Scotsale

1st Scotsale

Gates By Valet

Gates By Valet

The Cookies Department

The Cookies Department

Spine 66 Studio

Spine 66 Studio

Thomas

Thomas

Features

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Plans and Pricing

Web-based

Standard Edition (10 Representative)

Rs. 149175.00 ( Per Year )

  • Request Tracking
  • Knowledge Base
  • SLA Management
  • Help Desk Reports
  • Account & Contact Management
  • Tasks & Events

Standard Edition (10+ Representative)

PRICE ON REQUEST ( Per Year )

  • Request Tracking
  • Knowledge Base
  • SLA Management
  • Help Desk Reports
  • Account & Contact Management
  • Tasks & Events

Professional Edition (2 Representative)

Rs. 61425.00 ( Per Year )

  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey

Professional Edition (2+ Representative)

PRICE ON REQUEST ( Per Year )

  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey

Enterprise Edition (2 Representative)

Rs. 77675.00 ( Per Year )

  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey
  • API

Enterprise Edition (2+ Representative)

PRICE ON REQUEST ( Per Year )

  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey
  • API

Videos

Here is the overview video which helps you get started with SupportCenter Plus. SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, contact information, service contracts and their accounts.

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Reviews

Add Review
User

Sudhir

Overall

23rd August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
  • Cons -
  • No Cons
User

Amit

Overall

23rd August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
  • Cons -
  • The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

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