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ManageEngine SupportCenter Plus

Sold by : Zoho

Starting Price ₹61425

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EMI starts at ₹ 3173.63   EMI Options

(4.8) (4 ManageEngine SupportCenter Plus Reviews)

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About ManageEngine SupportCenter Plus

 

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account and contact information, the service contracts and in the process providing a superior customer experience. The solution also facilitates best-in-class integrations for enhanced customer support such as Salesforce CRM and Reporting and Analysis. Organizations can generate business critical insights into the customer support operations with the advanced analytics suite.

Product Features
SupportCenter Plus is a complete package of advanced features and tools to facilitate the organizations to run top-class customer support. With ultra-modern technology integrations, the solution provides advanced analytics for exceptional customer experience. This cloud based solution allows mobile access for support reps that need to access Supportcenter Plus via smartphones. The mobile client is compatible with iPhone, android, blackberry and other smart phones. Available in 16 languages, the software makes users feel at ease by presenting to them an interface in their own language. SupportCenter Plus APIs let applications in the organization talk to SupportCenter Plus and exchange data on the go. Compelling features of SupportCenter Plus include:

  • Multi-Channel Support: This innovative solution provides multi-channel support including email, phone, portal, social media and many more. Users can readily view customer interaction irrespective of the communication mode they chose.
  • Request Tracking & Automation: This cost effective solution automates the process of creating, organizing, tracking requests into a seamless process thereby contributing to enhanced performance and utmost customer satisfaction.
  • Business Units: Each division of the organization can define their product or service specific configuration and work as independent units.
  • Account & Contact Management: The task of managing customer information including the products/services purchased, contracts they are entitled to, and their organizational hierarchy and so on can be simplified with efficient Account & Contact Management features in the solution.
  • Knowledge Base: Organizations would stop losing productivity on repetitive queries as the solution makes first-call resolution a reality. Users can build their own knowledge base easily, group solutions by topics to facilitate easier access.
  • Self-service Portal: The solution allows the deployment of a customizable self-service portal allowing customers to submit tickets, track them, search the knowledge base and run reports.
  • Contracts & SLA Management: Companies can now manage multiple service contracts and related support plans effectively to service the customers on time and bill accordingly.
  • Time Tracking & Billing: The time spent for all customers can be tracked at one place. Various pre-defined filters can be used to drill down the time entries.
  • Reports, Dashboards & KPIs: Every vital information of help desk can be fetched instantly and accurately through intuitive and real time reports and dashboards provided within the solution. 

About The Company
ManageEngine is a division of Zoho Corporation Pvt. Ltd. Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. The state-of-the-art solutions offered by Zoho equip the businesses with ultra-modern technology and tools contributing to the improved business generation and productivity with utmost customer satisfaction.

Sold By : Zoho

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ManageEngine SupportCenter Plus Features

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
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ManageEngine SupportCenter Plus Specifications

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ManageEngine SupportCenter Plus Reviews

79% Highly Recommended

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Aug 23 2018

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