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ManageEngine SupportCenter Plus logo
ManageEngine SupportCenter Plus

by : Zoho by Target Integration

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ManageEngine SupportCenter Plus logo
ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus
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ManageEngine SupportCenter Plus

by : Zoho By Target Integration

₹61425/Year
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Brand: Zoho By Target Integration

Type: Software

Operating System: Windows

Free Trial Available: No

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ManageEngine SupportCenter Plus software

 

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account and contact information, the service contracts and in the process providing a superior customer experience. The solution also facilitates best-in-class integrations for enhanced customer support such as Salesforce CRM and Reporting and Analysis. Organizations can generate business critical insights into the customer support operations with the advanced analytics suite.

Product Features
SupportCenter Plus is a complete package of advanced features and tools to facilitate the organizations to run top-class customer support. With ultra-modern technology integrations, the solution provides advanced analytics for exceptional customer experience. This cloud based solution allows mobile access for support reps that need to access Supportcenter Plus via smartphones. The mobile client is compatible with iPhone, android, blackberry and other smart phones. Available in 16 languages, the software makes users feel at ease by presenting to them an interface in their own language. SupportCenter Plus APIs let applications in the organization talk to SupportCenter Plus and exchange data on the go. Compelling features of SupportCenter Plus include:

  • Multi-Channel Support: This innovative solution provides multi-channel support including email, phone, portal, social media and many more. Users can readily view customer interaction irrespective of the communication mode they chose.
  • Request Tracking & Automation: This cost effective solution automates the process of creating, organizing, tracking requests into a seamless process thereby contributing to enhanced performance and utmost customer satisfaction.
  • Business Units: Each division of the organization can define their product or service specific configuration and work as independent units.
  • Account & Contact Management: The task of managing customer information including the products/services purchased, contracts they are entitled to, and their organizational hierarchy and so on can be simplified with efficient Account & Contact Management features in the solution.
  • Knowledge Base: Organizations would stop losing productivity on repetitive queries as the solution makes first-call resolution a reality. Users can build their own knowledge base easily, group solutions by topics to facilitate easier access.
  • Self-service Portal: The solution allows the deployment of a customizable self-service portal allowing customers to submit tickets, track them, search the knowledge base and run reports.
  • Contracts & SLA Management: Companies can now manage multiple service contracts and related support plans effectively to service the customers on time and bill accordingly.
  • Time Tracking & Billing: The time spent for all customers can be tracked at one place. Various pre-defined filters can be used to drill down the time entries.
  • Reports, Dashboards & KPIs: Every vital information of help desk can be fetched instantly and accurately through intuitive and real time reports and dashboards provided within the solution. 

About The Company
ManageEngine is a division of Zoho Corporation Pvt. Ltd. Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. The state-of-the-art solutions offered by Zoho equip the businesses with ultra-modern technology and tools contributing to the improved business generation and productivity with utmost customer satisfaction.

ManageEngine SupportCenter Plus Features

  • checkbox Support Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the
  • checkbox Billing Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • checkbox Knowledge Base Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group
  • checkbox Customer Portal Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and
  • checkbox Account Management Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational
  • checkbox Multi- Location Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16
  • checkbox Integration Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
  • checkbox Mobile Support Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with
  • checkbox Reports Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

ManageEngine SupportCenter Plus Plans & Pricing

Why Choose Us
Unlimited Software Choices


There is something for everyone — Choose from over 15000 software options in 600+ software categories

Filter the software features basis your business requirement, select the software in your budget, add to cart and buy!

It's as simple as that. Compare unlimited software options and make the right choice for your business

1
Expert Advice
Any Day, Any Time


India's best software experts are at your disposal to guide you for all your software needs

Get the support with comparing different product features, pricing and more to grow your business many fold


Their expertise can help you save time and money

2
Try Before You Buy


Our software partners are fully equipped to provide a FREE demo for Techjockey customers

Explain their software features better so that you make the right choice for your business


They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth

3
Fits Right Into Your Budget


At Techjockey, you can get personalised plan and pricing basis your business needs

With so many options, our tech-experts help you select the right match for your business in terms of features and budget

Trusted by many happy and satisfied businesses

4
One software can change your life
We make it happen! Get your hands on the best solution based on your needs.

ManageEngine SupportCenter Plus Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

ManageEngine SupportCenter Plus Reviews

Likelihood to Recommend

79%

Have recommended this product

Customer Reviews
star star star star star 4.75 out of 5
4 customer ratings
5 star
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4 star
0% Complete (warning)
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Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.
A
Aman Gupta
21, Sep 2016
star star star star star
In the sea of choices and criteria for success, Techjockey listened and made relevant suggestions. They were prompt and professional. I am glad to have found them.
N
Nilesh
14, Sep 2016
star star star star star
I was very pleased with the help, advice and information that Techjockey pro Sorabh gave me for my new small business. He was extremely helpful and sent me information on three different software programs that were applicable to my business. I did end up choosing one of the companies and am very pleased!! Thank you!!
S
Sudhir
23, Aug 2018
star star star star star
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
A
Amit
23, Aug 2018
star star star star star
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful. |||The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

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