PTSOL HelpDesk Solution

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100,000 Onwards

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EAMbrace - HelpDesk Solution is targeted towards streamlining an organization’s HelpDesk Ticketing process. The solution helps user simplify and automate help desk ticket management and lets them operate beyond traditional methods of lodging call using phone calls or emails which are often tedious and time-consuming. With the help of Web-based portal log and acknowledge tickets from anywhere with just a few clicks. What’s more, raising a service call is just a scan away. Simply the smart phone app to raise call without having to log into a system. 

Product Features
The helpdesk solution is an effective ticketing tool that helps companies automate the existing manual process of booking and managing tickets raised by the employees. A user can check the status of his/her support staff and assign raised tickets or let the system auto-assign it. Keeps the admin always updated with vital information like asset downtime, material cost, labour cost, root cause, etc. The solution enables the user to get real-time alerts on tickets raised, tickets acknowledged, and tickets closed.
Below is how the solution help users:
  • Centralize help desk ticket management – from request creation to closure
  • Monitor ticket status in real time
  • Automatic call routing by pending calls method
  • Dashboard and Reporting functionality
  • Get timely alerts via Email/SMS/In-app Notification
  • Get vital information like total asset downtime, material cost, labour cost, root cause, resolution reason, etc.
About The Company

Progressive Technology Solutions PTSOL is a software and technology solutions and services company founded in 2002 and headquartered in Silicon Valley, CA, USA with its offices in Europe (United Kingdom), UAE (Dubai) and India (Mumbai/Pune). PTSOL team has developed highly modular and configurable enterprise asset management software EAMbrace. It provides number of solutions around asset management using EAMbrace. Company’s configurable solutions and quick implementation approach allows them to meet clients’ requirements which include fortune 2000 companies in a very short timeline.

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