About PTSOL HelpDesk Solution

EAMbrace - HelpDesk Solution is targeted towards streamlining an organization’s HelpDesk Ticketing process. The solution helps user simplify and automate help desk ticket management and lets them operate beyond traditional methods of lodging call using phone calls or emails which are often tedious and time-consuming. With the help of Web-based portal log and acknowledge tickets from anywhere with just a few clicks. What’s more, raising a service call is just a scan away. Simply the smart phone app to raise call without having to log into a system. 

PTSOL HelpDesk Solution Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

PTSOL HelpDesk Solution is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • ITES

About PTSOL

Progressive Technology Solutions PTSOL is a software and technology solutions and services company founded in 2002 and headquartered in Silicon Valley, CA, USA with its offices in Europe (United Kingdom), UAE (Dubai) and India (Mumbai/Pune). PTSOL team has developed highly modular and configurable enterprise asset management software EAMbrace. 
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Features of PTSOL HelpDesk Solution

Centralize help desk ticket management – from request creation to closure. Monitor Ticket status in real time.
Automatic call routing by Round-Robin or Pending Calls method.
Dashboard and Reporting functionality.
Get timely alerts via Email/SMS/In-app Notification.
Get vital information like Total Asset Downtime, Material cost, Labour cost, Root cause, Resolution Reason, etc.

PTSOL HelpDesk Solution plans and pricing

Web-based

Regular

PRICE ON REQUEST

  • Ticket Management
  • Automatic call routing
  • Dashboard
  • Alrt
  • Vital Information

PTSOL HelpDesk Solution alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

LiveZilla

LiveZilla

Spiceworks

Spiceworks

PTSOL HelpDesk Solution Reviews and Ratings

Add Review
User

Deepak dash

They suggested several good matches

Overall

14th October, 2016

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Really easy straight forward process from purchase to implementing the software.
  • Cons -
  • No Cons

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