New Red Hat Store subscription orders are associated to the user account and login used at the time of purchase. New web store subscriptions are ready to use and activated immediately upon purchase. We don't provide refunds or accept returns, and can't accept returns or offer refunds on products that were not purchased directly from us.

Subscriptions are typically 1 year in length and are provided on a per-instance or per-installation subscription basis. Subscription start dates are governed by the original purchase date (if not specified otherwise in a contract). Subscriptions purchased online activate immediately. We'll adjust subscription start dates in the case of a Red Hat error, but won't adjust them due to delayed hardware or software deployments on the customer's end.

In general, we support our products through installation, use, configuration, and diagnosis, as well as bug reports (dependent on product life cycle) and bug fixes. There are a number of instances we don't support—such as select third-party software/drivers and uncertified hardware/hypervisors and community projects upon which enterprise releases are based—which you can view in full in the Red Hat Customer Portal.

We'll send renewal notices before your subscription ends with links and information on how to renew your product subscription.

If you want to upgrade your subscription support level, you must place a new product order. For example, if you want to upgrade your subscription support level at the time of renewal, don't renew your existing subscription. Instead, purchase a new subscription with the upgraded support level. If you choose to downgrade your subscription support level, just place a new product order.