ServitiumIOT - Seamlessly integration with IoT devices and CRM solutions

Servitium CRM

Brand : Path Infotech Limited

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T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Servitium CRM Software Pricing, Features & Reviews

What is Servitium CRM?

Servitium CRM is designed to support the after-sales processes of an organization, thereby, serving customers across a range of geographies and multiple products. This CRM Software is mapped with different service processes across industries to drive efficiency and responsiveness. The industries it caters to include home appliances, consumer durables, sanitaryware, water technologies, etc. Some of the places it excels are the call-center industry, inventory management, customer and product management, franchise payout, lead management, and others. The software also provides rich and insightful reports and analytics on various business operations.

How does Servitium CRM help with Customer service Management?

The software helps achieve a frictionless customer service experience by utilizing some of its inbuilt features. It aims at providing mobility, resolution knowledge base and self-service solutions for the technicians in this line. The unique processes that are supported by Servitium CRM are:

Outsourcing Management
Technicians’ day and route planner for hassle-free commute and work
Warranty and AMC management for the customers
Ticket transfer and estimation
Technician Inventory for replacements and repair
Tap away access to WAR room

How to achieve the complete digital transformation of your business with Servitium CRM?

Servitium CRM comes with an inbuilt cloud engagement module. This module is further subdivided into four parts namely,

Strategy - It enables you to discover new opportunities and provides transformational insights.
Engineering - This module enables you to perform application modernization and process automation.
Connect - The software offers integration with different apps and provides connections to IoT, Chatbot for data and analytics.
Platform - The platforms supported are SaaS, PaaS, AWS, Oracle, etc.

Servitium CRM performs two types of automation namely, robotic test and cloning automation. Robotic Test Automation is performed by Opkey, which is AI-driven accelerated testing for the quarterly upgrade on Oracle applications. Cloning automation is done by Clonetab that brings both virtualization and automation for ERP platforms. By virtue of this cloning automation, the software ensures a comprehensive refreshment of the Oracle Databases and e-Business Suite, which helps in updating customer records.

The software provides business accelerators for Oracle Apps that aid in -

Order to Cash - It helps in master management, credit exposure, auto AR invoice, customer portal and auto dunning letter.
Finance Operations - The finance operations enable you to perform GL reconciliation, GL drill down, generate auto AP invoice, etc.
Procure to Pay operations - This covers the supplier portal, auto PO receipt generation, RTGS payment facilities and an inventory dashboard, which ensure that you don’t miss out on your customer details.

Pricing of Servitium CRM

The cost of Servitium CRM is completely available as per the needs of customers. You can contact us through the “request a callback” option on our website. We will provide you with the license and activation key so that you can start using the software. In case you want a renewal of any of your chosen plans, you can contact our customer care team without any hesitation.

How does Servitium CRM support the HVAC sector?

Servitium CRM equips engineers to ramp up efficiency and provides comprehensive support in customer service management. In order to keep the systems running, the software allows users to handle replacement and warranty management issued challans with ease. Some of the processes that are supported by Servitium CRM are: