About SolarWinds Help Desk Essentials Pack

The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution. SolarWind Helpdesk Essentials Pack remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting. SolarWind Help Desk Software respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.

SolarWinds Help Desk Essentials Pack Specification

Deployment

  • Web

    web-based

Operating system

  • linux

    Linux

  • mac

    Mac OS

  • W

    Windows

SolarWinds Help Desk Essentials Pack is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About SolarWinds

SolarWinds’ mission has been to provide purpose-built products that are designed to make jobs easier for IT professionals, MSPs, and DevOps pros. We offer value-driven products and tools that solve a broad range of IT management challenges—whether those challenges are related to networks, servers, applications, storage, virtualization, cloud, or development operations. If there is a piece of IT infrastructure anywhere in the world where performance matters, SolarWinds provides the technology to manage it.
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Features of SolarWinds Help Desk Essentials Pack

 Ticket Management

Automate service request management through ticket creation, assignment, routing, and escalation

Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues

Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type

  • Automatically discover and add client information to Web Help Desk from AD and LDAP servers
  • Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.

Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets

Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.

Asset management

Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

  • Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.
  • Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.
  • Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.
  • Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

 

 Multiple Authentication

Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.

SolarWinds Help Desk Essentials Pack plans and pricing

Web-based

SolarWinds Help Desk Essentials Pack

PRICE ON REQUEST

  • Centralized ticketing and incident management
  • IT asset management (ITAM) with automated discovery and centralized inventory
  • Built-in knowledge base for self-service
  • IT change management and customizable approval workflows
  • Reporting; SLA alerts; and customer surveys
  • Remote control Windows®; Mac OS® X and Linux® systems
  • Built-in tools for system monitoring; event log viewing; and network diagnostics without initiating a full remote session
  • Remote access to support end-users outside the firewall

SolarWinds Help Desk Essentials Pack Demo Video

Simplify IT service management (ITSM) with the affordable combo of SolarWinds® Web Help Desk® and Dameware® Remote Support software. SolarWinds combines the power of help desk and remote support software into one easy-to-use package called Help Desk Essentials, which allows you to both manage and resolve IT tickets faster. Web Help Desk enables you to manage help desk tickets and IT assets, and Dameware provides remote access functionality to troubleshoot remote computers quickly and easily. The integration between these two tools allows you to initiate a Dameware remote session right from the help desk interface.

SolarWinds Help Desk Essentials Pack alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

SolarWinds Help Desk Essentials Pack Faqs

Below are some frequently asked questions for SolarWinds Help Desk Essentials Pack

Q. Why add Dameware Remote Support to Web Help Desk?

Combined, the two enhance help desk and tech admin efficiency. In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory.


Q. Why add SolarWinds Helpdesk to Dameware Remote Support?

The two work together to help you quickly identify and resolve issues. Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations.


Q. Do SolarWinds Helpdesk offer training?

Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.


Q. Do SolarWinds Helpdesk offer technical support?

We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.


SolarWinds Help Desk Essentials Pack Reviews and Ratings

Add Review
User

naved

Extremely simple

Overall

23rd March, 2019

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • All around let me reveal to you that the Assistance Work area from Solarwinds is an extremely simple to utilize and setup for the managemente of the inconvenience tickets for our clients and server or systems administration parts alarms.
  • Cons -
  • No Cons
User

manish Dubey

Great experience

Overall

14th August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Prompt, efficient and friendly service. Have used this provider more than once and would happily do so in future.
  • Cons -
  • No Cons
User

GAURAV SINGH

my pleasure to write a review for such good company

Overall

7th August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I've recently bought a key with Techjockey and I've had no issues! Quick to reply to queries and will go above and beyond to help their customers. The key arrived via email within 24 hours and help is offered if there are any hiccups with software.
  • Cons -
  • No Cons

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