SolarWinds Help Desk Essentials Pack

Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues

Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type

• Automatically discover and add client information to Web Help Desk from AD and LDAP servers
• Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.

Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets

Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.

Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

• Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.
• Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.
• Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.
• Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.