SolarWinds Help Desk Essentials Pack

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(4.3) (3 SolarWinds Help Desk Essentials Pack Reviews)

Ease of Use 4.5

Value for Money 4.6

Features 4.8

Support 4.3

78%

Recommend this product

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About SolarWinds Help Desk Essentials Pack

The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution. SolarWind Helpdesk Essentials Pack remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting. SolarWind Help Desk Software respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.

Sold By : SolarWinds

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SolarWinds Help Desk Essentials Pack Price

SolarWinds Help Desk Essentials Pack Features

Ticket Management

Automate service request management through ticket creation, assignment, routing, and escalation

detail_faq_tick Self service Portal

Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues

detail_faq_tick Ticket / Issue Tracking

Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type

detail_faq_tick Integration

Automatically discover and add client information to Web Help Desk from AD and LDAP servers Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.

detail_faq_tick Email Integration

Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets

detail_faq_tick Security

Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.

detail_faq_tick Asset management

Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

detail_faq_tick Analytics and Reporting

Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

detail_faq_tick Remote Access

Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console. Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

detail_faq_tick Multiple Authentication

Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.

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SolarWinds Help Desk Essentials Pack Specifications

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SolarWinds Help Desk Essentials Pack Reviews

Highly Recommended

OVERALL 4.3

Excellent

66%

Very Good

33%

Good

Average

Customer Feedback

Ease of Use 4.5

Value for Money 4.6

Features 4.8

Support 4.3

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

naved

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

Extremely simple

PROS : All around let me reveal to you that the Assistance Work area from Solarwinds is an extremely simple to utilize and setup for the managemente of the inconvenience tickets for our clients and server or systems administration parts alarms.

CONS : NO CONS

Mar 23 2019

manish Dubey

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

Great experience

PROS : Prompt, efficient and friendly service. Have used this provider more than once and would happily do so in future.

CONS : N/A

Aug 14 2018

GAURAV SINGH

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

my pleasure to write a review for such good company

PROS : I've recently bought a key with Techjockey and I've had no issues! Quick to reply to queries and will go above and beyond to help their customers. The key arrived via email within 24 hours and help is offered if there are any hiccups with software.

CONS : N/A

Aug 7 2018