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Ticket Management
Automate service request management through ticket creation, assignment, routing, and escalation
Self Service Portal
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common
Ticket / Issue Tracking
Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type
Integration
Automatically discover and add client information to Web Help Desk from AD and LDAP servers Employ out-of-the-box
Email Integration
Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets
Security
Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.
Asset Management
Simplify IT asset management with built-in asset discovery, inventory management, and reporting.
Analytics and Reporting
Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
Remote Access
Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows,
Multiple Authentication
Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.
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