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SolarWinds Help Desk Essentials Pack
SolarWinds Help Desk Essentials Pack
SolarWinds Help Desk Essentials Pack
V Play

SolarWinds Help Desk Essentials Pack

Sold by : SolarWinds

PRICE ON REQUEST

(4.3) (3 SolarWinds Help Desk Essentials Pack Reviews)

78%

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About SolarWinds Help Desk Essentials Pack

The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution. SolarWind Helpdesk Essentials Pack remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting. SolarWind Help Desk Software respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.

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SolarWinds Help Desk Essentials Pack Features

Automate service request management through ticket creation, assignment, routing, and escalation
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues
Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type
Automatically discover and add client information to Web Help Desk from AD and LDAP servers Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.
Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets
Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.
Simplify IT asset management with built-in asset discovery, inventory management, and reporting.
Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console. Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.  
Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.

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SolarWinds Help Desk Essentials Pack Specifications

Get SolarWinds Help Desk Essentials Pack support21 Chatting right now

Buy SolarWinds Help Desk Essentials Pack1070 People added this product in their cart

Call for SolarWinds Help Desk Essentials Pack demo2820 People requested to call back

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SolarWinds Help Desk Essentials Pack Reviews

78% Highly Recommended

OVERALL 4.3 star-icon

Excellent
66% Complete (warning)
66%
Very Good
33% Complete (warning)
33%
Good
0% Complete (warning)
0%
Average
0% Complete (warning)
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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

naved

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

Extremely simple

PROS :

CONS :

Mar 23 2019

manish Dubey

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

Great experience

PROS :

CONS :

Aug 14 2018

GAURAV SINGH

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

my pleasure to write a review for such good company

PROS :

CONS :

Aug 7 2018

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SolarWinds Help Desk Essentials Pack FAQs

Combined, the two enhance help desk and tech admin efficiency. In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory.
The two work together to help you quickly identify and resolve issues. Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations.
Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.
We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.

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