SolarWinds Help Desk Essentials Pack logo Simplify Remote Support with SolarWinds Help Desk Essentials Pack SolarWinds Help Desk Essentials Pack SolarWinds Help Desk Essentials Pack SolarWinds Help Desk Essentials Pack
Simplify Remote Support with SolarWinds Help Desk Essentials Pack
SolarWinds Help Desk Essentials Pack
SolarWinds Help Desk Essentials Pack
SolarWinds Help Desk Essentials Pack

SolarWinds Help Desk Essentials Pack

by : SolarWinds

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The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution. SolarWind Helpdesk Essentials Pack remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT... Read more

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SolarWinds Help Desk Essentials Pack Software Overview

The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution. SolarWind Helpdesk Essentials Pack remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting. SolarWind Help Desk Software respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.

SolarWinds Help Desk Essentials Pack Plans & Pricing

SolarWinds Help Desk Essentials Pack price is available on request

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SolarWinds Help Desk Essentials Pack Features

Ticket Management

Automate service request management through ticket creation, assignment, routing, and escalation

Self Service Portal

Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common

Ticket / Issue Tracking

Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type

Integration

Automatically discover and add client information to Web Help Desk from AD and LDAP servers Employ out-of-the-box

Email Integration

Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets

Security

Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.

Asset Management

Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

Analytics and Reporting

Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

Remote Access

Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows,

Multiple Authentication

Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.

SolarWinds Help Desk Essentials Pack Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English
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SolarWinds Help Desk Essentials Pack Reviews

78%

Have recommended this product

Overall Score

4.2/5
Based on 3 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

N

naved

User

4.5/5

4.5/5

4.5/5

4.5/5

4.5/5

“Extremely simple”

Pros :

Cons :

Posted - Mar 23, 2019

MD

manish Dubey

User

4/5

4.9/5

4.5/5

4.6/5

4.1/5

“Great experience”

Pros :

Cons :

Posted - Aug 14, 2018

GS

GAURAV SINGH

User

4.3/5

5/5

4.8/5

4.5/5

4.3/5

“my pleasure to write a review for such good company”

Pros :

Cons :

Posted - Aug 7, 2018

SolarWinds Help Desk Essentials Pack FAQ

A. Combined, the two enhance help desk and tech admin efficiency. In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory.
A. The two work together to help you quickly identify and resolve issues. Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations.
A. Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.
A. We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.

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