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TelStrat Engage WFO

Sold by : TelStrat

PRICE ON REQUEST

(4.2) (2 TelStrat Engage WFO Reviews)

71%

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About TelStrat Engage WFO

Engage WFO Call Recording Software  is to leverage existing infrastructure. Use call recording and workforce optimization where you need it:  On-premise. We tailor onsite solutions to fit your needs now with the ability to adapt to future change. When you need assured data security and increased productivity and satisfaction, Engage WFO deploys quickly, saves time and money, and helps achieve service excellence.

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TelStrat Engage WFO Features

Engage WFO on-premise call recording software is secure and reliable, using a permissions-based architecture to restrict access to applications, recordings and other data as desired. Additional security options, such as encryption, watermarking, and secure web access are available to meet compliance regulations, including PCI and HIPAA. Business policies such as requirement for long-term recording retention and accessibility for regulatory audits may affect deployment decisions. 
With Engage Workforce Management (WFM) software you can accurately and easily schedule skilled agents to meet service levels. Algorithms combine historical and seasonal data, trends, and campaigns to predict future requirements. Wizard tools make forecasting simple. Create forecasts for any time interval. Schedules update instantly based on demand. Large enterprises can perform multi-site and multi-channel forecasting.
Specify staff types, skill levels, contract requirements, languages, work rules, policies, and time-zone restrictions. Optimization tools support your business needs, agent preferences, and rules to create optimal schedules. With automated and cut-and-paste editing you mix and match schedules with great flexibility

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TelStrat Engage WFO Specifications

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TelStrat Engage WFO Reviews

71% Highly Recommended

OVERALL 4.3 star-icon

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Rahul kumar

Position: User

Overall Rating

Ease of Use

Value for Money

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great customer support & best information provider

PROS :

CONS :

Sep 30 2017

suketu patel

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

quick service & customer support

PROS :

CONS :

Sep 23 2017

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