About TelStrat Engage WFO

Engage WFO Call Recording Software  is to leverage existing infrastructure. Use call recording and workforce optimization where you need it:  On-premise. We tailor onsite solutions to fit your needs now with the ability to adapt to future change. When you need assured data security and increased productivity and satisfaction, Engage WFO deploys quickly, saves time and money, and helps achieve service excellence.

TelStrat Engage WFO Specification

Deployment

  • Web

    web-based

  • Perpetual

    Perpetual

Operating system

  • W

    Windows

TelStrat Engage WFO is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About TelStrat

TelStrat is a leading provider of call recording, quality, analytics, and workforce management solutions. We serve organizations of every size in many industries where flexible call recording and workforce optimization tools are essential for compliance and optimal customer interaction handling.
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Client References

Adventis

Adventis

Tufts Medical Center

Tufts Medical Center

ePerforma

ePerforma

Alteru

Alteru

Trapp

Trapp

Features of TelStrat Engage WFO

Engage WFO on-premise call recording software is secure and reliable, using a permissions-based architecture to restrict access to applications, recordings and other data as desired. Additional security options, such as encryption, watermarking, and secure web access are available to meet compliance regulations, including PCI and HIPAA. Business policies such as requirement for long-term recording retention and accessibility for regulatory audits may affect deployment decisions. 

With Engage Workforce Management (WFM) software you can accurately and easily schedule skilled agents to meet service levels. Algorithms combine historical and seasonal data, trends, and campaigns to predict future requirements. Wizard tools make forecasting simple. Create forecasts for any time interval. Schedules update instantly based on demand. Large enterprises can perform multi-site and multi-channel forecasting.

Specify staff types, skill levels, contract requirements, languages, work rules, policies, and time-zone restrictions. Optimization tools support your business needs, agent preferences, and rules to create optimal schedules. With automated and cut-and-paste editing you mix and match schedules with great flexibility

TelStrat Engage WFO plans and pricing

On Premise

TelStrat Engage WFO Premise

PRICE ON REQUEST

  • Engage WFO Software
  • Empower Agents with Coaching and eLearning
  • Secure; reliable; accessible
  • Hybrid options

Web-based

TelStrat Engage WFO SaaS

PRICE ON REQUEST

  • Engage WFO Software
  • Empower Agents with Coaching and eLearning
  • Secure; reliable; accessible
  • Hybrid options

TelStrat Engage WFO Demo Video

TelStrat Is

TelStrat Engage WFO alternatives

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AVOXI Smart Queue

AVOXI Smart Queue

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

TelStrat Engage WFO Reviews and Ratings

Add Review
User

Rahul kumar

great customer support & best information provider

Overall

30th September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • A terrific resource to begin your selection process
  • Cons -
  • No Cons
User

suketu patel

quick service & customer support

Overall

23rd September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Superb company and excellent customer experience
  • Cons -
  • No Cons

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