Engage WFO Call Recording Software is to leverage existing infrastructure. Use call recording and workforce optimization where you need it: On-premise. We tailor onsite solutions to fit your needs now with the ability to adapt to future change. When you need assured data security and increased productivity and satisfaction, Engage WFO deploys quickly, saves time and money, and helps achieve service excellence.
Tufts Medical Center
Engage WFO on-premise call recording software is secure and reliable, using a permissions-based architecture to restrict access to applications, recordings and other data as desired. Additional security options, such as encryption, watermarking, and secure web access are available to meet compliance regulations, including PCI and HIPAA. Business policies such as requirement for long-term recording retention and accessibility for regulatory audits may affect deployment decisions.
With Engage Workforce Management (WFM) software you can accurately and easily schedule skilled agents to meet service levels. Algorithms combine historical and seasonal data, trends, and campaigns to predict future requirements. Wizard tools make forecasting simple. Create forecasts for any time interval. Schedules update instantly based on demand. Large enterprises can perform multi-site and multi-channel forecasting.
Specify staff types, skill levels, contract requirements, languages, work rules, policies, and time-zone restrictions. Optimization tools support your business needs, agent preferences, and rules to create optimal schedules. With automated and cut-and-paste editing you mix and match schedules with great flexibility
TelStrat Engage WFO Premise
PRICE ON REQUEST
TelStrat Engage WFO SaaS
PRICE ON REQUEST
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