Workforce Optimization software for customer service excellence, agent efficiency, and adherence. No matter what your business. Call centers support organizations’ customer service beyond telemarketing and help desks. Hospitals provide customer service lines for patients, utility companies diagnose outages remotely, and automobile service centers proactively schedule repair service. Multi-channel contact centers are used by organizations across many industries.
Tufts Medical Center
TelStrat Workforce Optimization software
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