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About TelStrat Workforce Optimization software

Workforce Optimization software for customer service excellence, agent efficiency, and adherence. No matter what your business. Call centers support organizations’ customer service beyond telemarketing and help desks. Hospitals provide customer service lines for patients, utility companies diagnose outages remotely, and automobile service centers proactively schedule repair service.  Multi-channel contact centers are used by organizations across many industries. 

Specification

Deployment

  • Web

    web-based

  • Perpetual

    Perpetual

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About TelStrat

TelStrat is a leading provider of call recording, quality, analytics, and workforce management solutions. We serve organizations of every size in many industries where flexible call recording and workforce optimization tools are essential for compliance and optimal customer interaction handling.
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Client References

Adventis

Adventis

Tufts Medical Center

Tufts Medical Center

ePerforma

ePerforma

Alteru

Alteru

Trapp

Trapp

Features

 Call Recording
Record 100% of calls, on schedules, by business and compliance rules, and on-demand. Supervisors may monitor live calls and record any call from its start. If a caller is transferred, the recorded call segments are merged to support service quality. With Engage Screen Capture software users may integrate call recordings with synchronized video recording of agent desktop activity, including email and chat, to create complete views of customer interactions.
Analytics and Reporting
Large enterprises that want to analyze every customer interaction, categorize contacts, and score agent handling can do so efficiently with Engage Analyze Pro software. Its automatic processing provides consistent objective analysis of all interactions and timely KPI status reporting on essential quality factors, such as policy adherence and service level, which can be shared appropriately across the enterprise. Use Analyze Pro software to raise your Net Promoter score, reduce customer effort, and increase customer retention.
Schedule more accurately With Engage Workforce Management (WFM) software you can accurately and easily schedule skilled agents to meet service levels. Algorithms combine historical and seasonal data, trends, and campaigns to predict future requirements. Wizard tools make forecasting simple. Create forecasts for any time interval. Schedules update instantly based on demand. Large enterprises can perform multi-site and multi-channel forecasting.

Plans and Pricing

Web-based

TelStrat Workforce Optimization software

PRICE ON REQUEST

  • Optimal staffing
  • Accurate forecasts
  • On-demand scheduling
  • Greater productivity
  • Real-time adherence
  • Increased efficiency

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TelStrat

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