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About Whos on

 

Meet the market’s smartest real-time engagement solution. WhosOn is not just live chat. It’s not just a support service. It’s not just an analytics tool. It’s all those combined and more, and it’s currently helping over 10,000 businesses in 100 countries get closer to their customers.

Product Feature

  • Engage - You wouldn’t ignore a customer if they walked up to your counter, right? So don’t ignore customers when they’re browsing your site. With proactive invites, you can reach out to your visitors and engage them in a live chat, based on what they’re browsing.
  • Chat - Conversations drive conversions. And WhosOn is the perfect conversational tool. With a single click, visitors can enter live chat sessions and have their questions answered in moments. They can speak to operators as they scroll, getting clued up in a way that’s quick, clear and convenient.
  • Track - The key to delivering outstanding customer service is knowing your customers. WhosOn can introduce them. As well as real-time traffic tracking, WhosOn gives you insights into visitor details such as location, organisation, IP address and behaviour. You’ve never been more empowered.
  • Live chat - How reachable are you? Visitors browsing your website don’t want to open a new email, type out a message to a generic address and wait days for a response. They don’t want to stop what they’re doing, make a phone call and get put on hold for an answer to a simple question. They want instant communication, and they want it in a way that’s convenient to them. Enter live chat.
  • We put security first - You’re in safe hands. We offer advanced customer support, and that means advanced security protocols. You can have dedicated servers or run an installable version – whatever suits. Whichever route you choose, you’ll never have to stress about safety.

Specification

Deployment

  • N/A

Operating system

  • N/A

About Parker Software

Parker Software is a world leader in live chat software and business process automation. Parker started off as a one-man company with a bright concept, and we’ve since grown into an international business with renowned products.
view more products by Parker Software

Client References

Ford

Ford

AON

AON

HP

HP

Nasa

Nasa

Aviva

Aviva

Features

  • Chat surveys
    • Pre-chat survey, to gather valuable customer data and give relevant support
    • Post-chat survey, to ascertain service quality and satisfaction
    • Reports on post-chat survey fields, to collate and capitalise on insights
  • Canned responses
    • Automatic keyword detection, to speed up response windows
    • Ready-made answers launched within the chat window, to eliminate manual re-typing
    • Categorised, access-controlled canned responses, to suit each user’s needs
  • Speed chat
    • Predictive text, to send the most relevant recent response within 3 strokes of the keyboard
    • Recommended chat answers, to reply intuitively and immediately
    • Quick tab, to switch from chat to chat with speed and ease
  • Chat translation
    • Automatic language detection, to improve the customer journey
    • Live, two-way language translation, to remove communication barriers
    • Support for 43 languages, to open your website to the world
  • Account management-Paying employees to deal with basic account management tasks is slow, tedious, and costly. Let a chatbot take over.
  • Customer service-Most of the queries you get through your website will be FAQ. These common, uncomplicated questions are best left to a bot.
  • Online engagement-You haven’t got time to attend to every individual website visitor. A chatbot has. By deploying a bot, you get an inexpensive, ongoing way to engage your web visitors
  • Sales-Conversational automation stimulates conversions. A chatbot is the perfect sales partner, working your website floor 24/7
  • Concierge support-A bot gives your website a receptionist. Not only can it greet visitors upon entry, it’s also capable of a comprehensive concierge service
  • Integrating AI and agents-AI and agents work better together. With WhosOn, your bot and your employees can tag-team to whizz through more customer interactions, more efficiently
  • Understand your web audience
    • WhosOn comes with a powerful web analytics engine. To help you understand your user base and its behaviour, our live chat solution also offers a live reporting system that’s rich with insights.
  • Site entry alerts
    • Instant notification when a visitor lands on your site, to identify opportunities
    • Immediate access to key visitor details, to better know your customer base
    • Segmented alerts, to target visitors based on key differentiating factors
  • Real-time visitor tracking
    • View each individual visitor journey in action, to analyse surfing habits
    • Set triggers based on what your visitor does, to connect specifically and strategically
    • Access live traffic stats, to predict user problems and reach out at the right time
  • Prospect detection
    • Rule-based prospect recognition, to separate visitors from leads
    • IP look ups for companies and locations, to pinpoint and profile your web prospects
    • Visitor segmentation, to nurture leads effectively with live chat
  • Reporting
    • 80 out of the box reports, to access up to date information on site and chat usage
    • Daily summaries and monthly reports, to see granular detail as well as quantitative overviews
    • Customisable chart and graph creation, to visualise your data simply
  • Campaign management
    • Track visitors based on the campaign they used to find your site, to assess success
    • Use first referrer identification, to calculate ROI from your marketing spend
    • Create real-time alerts for each campaign, to act on the opportunity
  • CRM integration
    • Integrate chat data with your CRM, to log all customer contact against the relevant record
    • Pull customer CRM data into the chat session, to deliver relevant, personalised service
    • Use chat sessions to auto-create leads in your CRM, to maximise on every engagement
  • Team collaboration
    • Sync chat data with your team collaboration software, to build a bank of valuable content
    • Update all your list items and document libraries, to keep content current
    • Out of the box integration, to create cohesion across your systems
  • Cloud computing
    • Cloud system integration, to migrate chat data to the desired web destination
    • Pull customer data from the cloud into chat sessions, to offer informed service
    • Send files from chat sessions to cloud storage, to sync your systems in real-time
  • Microsoft Office
    • Add appointments to your Office calendar during chat sessions, to optimise task organisation
    • Send chat transcripts directly to and from your Outlook account, to connect customer service touchpoints
    • Export chat content into relevant spreadsheets, to harvest and analyse data
  • Google
    • Sync WhosOn reporting with Google Analytics, to gain a broader insight into your web data
    • Google Tag Manager integration, to enhance your web tracking functionality
    • Send chat data to Google Drive, to keep your folders up to date
  • Escalate live chats to a ticketing system, to respond to issues immediately
  • Include any number of custom fields and attachments, to reach a speedy solution
  • Automatic ticket distribution, to optimise agent efficiency

WhosOn comes with a powerful web analytics engine. To help you understand your user base and its behavior, our live chat solution also offers a live reporting system that’s rich with insights.

  • Integrate chat data with your CRM, to log all customer contact against the relevant record
  • Pull customer CRM data into the chat session, to deliver relevant, personalised service
  • Use chat sessions to auto-create leads in your CRM, to maximise on every engagement

Plans and Pricing

On Premise

On Premise

Rs. 3082.00 ( Lifetime )

  • Chat & monitoring
  • Video chat
  • Ticketing system
  • Real time chat translation
  • Customisation
  • Integration
  • Reporting
  • Security

Web-based

OnCloud

Rs. 2211.00 ( Per Year )

  • Chat & monitoring
  • Video chat
  • Ticketing system
  • Real time chat translation
  • Customisation
  • Integration
  • Reporting
  • Security

Videos

A live chat agent's guide to operating the latest edition of WhosOn

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