About Zoho Support

Zoho Support is web-based help desk software that gives an ability to efficiently manage organizations customer support activities. With this state-of-the-art help desk software, it becomes easier to assign, track, and set up alerts on help desk tickets. Organizations can customize the help desk to make it work for their business and ensure the satisfaction of customer support experience. Zoho support enables the organizations to prioritize, manage and close customer support tickets efficiently. The advanced workflow feature can be used to automate assignments, alerts, e-mails and even create tasks.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Zoho Corporation Pvt. Ltd.

Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. 
view more products by Zoho Corporation Pvt. Ltd.

Client References

1st Scotsale

1st Scotsale

Gates By Valet

Gates By Valet

The Cookies Department

The Cookies Department

Spine 66 Studio

Spine 66 Studio

Thomas

Thomas

Features

Ticketing
The quintessential channel for customer service just got better with a few convenient tweaks. All your customer emails get pulled into a convenient interface where you can easily respond to them. This is the best way to handle customer service emails even when you use several email IDs.
Get all the advantages of traditional phone support, without any of the usual hassles. Hook your help desk up to a customer service phone number, and receive calls within Zoho Desk; associate these calls with existing tickets or new ones.
Social media has the ability to alter a brand's reputation and bottom line, and businesses often have to juggle between their social media accounts to stay in the loop. With Zoho Desk, put an end to the struggle of keeping up. Respond to customers' tweets and posts under the Social tab by switching between Facebook and Twitter views.
Tired of typing out the steps to reset a password? Or have you always wanted a quicker way to tell customers why their product isn't switching on? Zoho Desk automatically suggests solutions from your Help Center, letting you close straightforward tickets like these within seconds. Add them to your response in a single click.
Your customers are happier when they can find answers without having to wait for them. The Help Center makes your team more productive by answering questions before customers contact support.
Multiple Company
There's nothing that distributed teams love more than a way to beat the distance. The Team Feed gives you this convenience, enabling in-app hallway conversations.
Use detailed reports to understand your team's performance. Built-in dashboards help you track and improve your service using the most common metrics. Get additional statistics by creating your own reports as well.
Define and prioritize your service goals using these essentials, the basic building blocks of all your customer service efforts. Use them to automate several routine tasks and stay on top of your commitments.

Plans and Pricing

Web-based

Professional

Rs. 720.00 ( Per Month )

  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)
  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise

Rs. 1500.00 ( Per Month )

  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)
  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

Videos

Learn how Zoho Support can help you establish a customer-centric culture and empower your whole team to deliver more happiness to your customers.

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