About Zendesk Chat

Zendesk’s redesign reflects the company’s expansion beyond customer service. Each of the seven products in its family (see below) is represented  with  a logo that shows the interaction of everyday shapes as symbols of the relationship between a customer and business. For example, the two-quarter circles facing one another represent Zendesk Chat. The new Zendesk Chat brand appears throughout our website, social media profiles, mobile apps, and the web dashboard.

Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

  • A

    Android

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Zendesk

Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.
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Features

Zendesk Chat makes it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question.

Browse the Zendesk Chat Dashboard and focus your efforts on those who need your help the most.

Analytics plays a huge role in customer service. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate. Better numbers and quality reports lets you measure successes and stay on target.

Customization

Each website has its own unique identity, and Zendesk Chat is designed to match. Our customizable Chat Badges allow you to choose from different layouts and themes, or even change the picture completely.

Plans and Pricing

Web-based

Team

Rs. 11592.00 ( Per Year )

  • Chat Rating
  • 14-day Chat History
  • Unlimited Chats
  • 2 Triggers Triggers
  • 2 Departments
  • Widget Customization
  • Zendesk Message
  • Public apps

Professional

Rs. 24012.00 ( Per Year )

  • Chat Rating
  • 14-day Chat History
  • Unlimited Chats
  • Widget Customization
  • Zendesk Message
  • Unlimited Triggers
  • Unlimited Departments Operating Hours
  • Chat Reports
  • Conversion Tracking
  • Private apps

Enterprise

Rs. 48852.00 ( Per Year )

  • Chat Rating
  • 14-day Chat History
  • Unlimited Chats
  • Widget Customization
  • Zendesk Message
  • Unlimited Triggers
  • Unlimited Departments Operating Hours
  • Chat Reports
  • Conversion Tracking
  • Private apps
  • Widget unbranding
  • Real-Time Monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 Support

Videos

Zendesk Chat Review (Zopim): Pros and Cons of the Live Chat Tool

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Reviews

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