AVOXI is a leading cloud communications, business VoIP service and contact center software provider delivering exceptional Communications as a Service (CaaS) solutions to customers around the world. AVOXI provides Voice over Internet Protocol (VoIP) services to international businesses spanning six continents. The AVOXI portfolio of services includes cloud-hosted virtual contact center solutions, cloud PBXs, SIP and IAX trunks, and hosted IVR and cloud telephony services.view more products by AVOXI
Virtual call center solutions require no on-site equipment, so you don't spend a fortune on equipment and installation costs.
Smart Queue is hosted in the cloud, so you and your agents work from anywhere with a reliable Internet connection.
Add or remove agents easily as your business scales up or down. No need to purchase on-site equipment for new employees.
From live call monitoring to custom reporting, Smart Queue has the features you need to manage a successful call center.
Deploy your hosted contact center solution in days, not weeks or months. Turn up is quick, easy, and affordable.
Whether you have 5 or 50 agents, we have you covered. All Smart Queue customers have access to 24/7 phone and email support.
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An agent is anyone in your company who contacts existing customers or prospects using Smart Queue contact center software. Smart Queue is fully scalable, so you can add or remove agents at any time.
A contact center supervisor is anyone who monitors and manages agent activity. Smart Queue’s supervisor view includes key features like live call monitoring, call whisper/call barge, advanced reporting, and more.
Absolutely! Smart Queue is a web-based contact center solution, so you and your agents can work from anywhere. All you need is a laptop and a reliable Internet connection.
Yes. Smart Queue’s live call monitoring view lets you see incoming calls in progress. You can even use Call Whisper to coach your agents during live calls. Smart Queue also offers real time reporting, so you always know what’s happening in your contact center.
AVOXI offers toll free phone numbers and local phone numbers from 100 countries worldwide. There is no limit to how many numbers you can use with Smart Queue contact center software. If you want to keep your current phone numbers, AVOXI offers number porting services.