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A:
If your accounting package processes education fee payments via UPI, it should be smart enough to handle situations where a transaction hits the UPI limit mid-checkout, typically ₹1 lakh for most banks, even though verified education merchants can accept up to ₹5 lakh. Since many parents still use banks that haven’t rolled out the higher cap yet, the system needs to gracefully recommend fallback options rather than letting the transaction fail.
The first fallback method your accounting package should suggest is NetBanking (IMPS/NEFT). It’s the most stable option for large payments and has no per-transaction cap issues like UPI. When the UPI API returns an error such as limit exceeded or amount not allowed, the software can automatically display a message like, Your bank’s UPI limit is ₹1,00,000. Try completing your payment via NetBanking instead. A one-click redirect to the bank payment flow keeps the user experience smooth.
The next fallback is debit or credit card payments, since cards usually support higher single transactions (₹5L+ depending on the bank). Integrating card payments through your PSP (like Razorpay, Cashfree, or PayU) ensures users can complete large education fee payments instantly with minimal disruption.
If your system supports it, you can also offer a Split UPI Payment option. When the user enters an amount higher than the allowed cap, your accounting tool could automatically suggest dividing it into multiple UPI payments, for example, splitting a ₹2L invoice into two ₹1L transactions under the same invoice reference. This is particularly helpful for school fees or university admissions, where large one-time payments are common.
For higher-value transactions, offering payment links or EMI options is another good fallback. You can generate a link for the remaining balance via NetBanking or card and send it by email or SMS. Some PSPs also allow EMI-based payment plans, which can help parents manage bigger fee amounts without hitting transaction limits.
Lastly, your accounting package should include a clear in-app message explaining why the UPI payment failed and what options are available next. Something as simple as UPI limits vary by bank, try NetBanking or Card for faster processing can reduce confusion and support calls dramatically.
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