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OpenText Service Management VS SysAid

Let’s have a side-by-side comparison of OpenText Service Management vs SysAid to find out which one is better. This software comparison between OpenText Service Management and SysAid is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether OpenText Service Management or SysAid fits your business.

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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

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Get customise plan according to your business requirement

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Price on Request

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Ratings

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Overall ratings

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4.2

3 Ratings & 0 Reviews

96% Likelihood to Recommend

Reviews

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Verified customer reviews

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Rating

Supriya Maurya Jan 26, 2025

Rating

Musheb Qureshi Jan 16, 2025

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Multi Channel Support
  • checked Role-Based Access Control (RBAC)
  • checked Reporting & Analytics
  • checked Work Order Management
  • checked Surveys & Feedback
  • checked Self Service Portal
  • checked Asset Management
  • checked Release Management
  • checked Configuration Management
  • checked Knowledge Management
  • checked Service Request Management
  • checked Change Management
  • checked Problem Management
  • checked Compliance Management
  • checked Self-Service Automation
  • checked Ticket Automation
  • checked Asset Management
  • checked Remote Control
  • checked Reporting
  • checked Codeless Configuration
  • checked Workflow Automation
  • checked Change Management
  • checked Incident Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

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See all OpenText Service Management alternatives img
ManageEngine ServiceDesk Plus

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BMC Helix ITSM

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Jira Service Management


ServiceNow

ServiceNow


See all SysAid alternatives img

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Similar Comparison

OpenText Service Management vs SysAid Comparison FAQs

Software questions,
answered

While OpenText Service Management offers customized features, SysAid has diverse modules. Select between OpenText Service Management or SysAid as per your business needs.

Both these products offer similar features but with a different approach. While OpenText Service Management emphasizes on user experiences, SysAid focuses on functionalities.

It all depends on the functionalities that you prefer. While OpenText Service Management offers add-ons along with essential features, SysAid emphasizes on customization.

No, the difference between OpenText Service Management and SysAid lies in terms of features and functionalities. While OpenText Service Management can be customized as per the user’s needs, SysAid addresses the diverse audience.

It depends upon your business requirement. Both OpenText Service Management and SysAid provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While OpenText Service Management is customizable, OpenText Service Management offers comprehensive modules.

A Quick Comparison Between OpenText Service Management vs SysAid

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of OpenText Service Management vs SysAid In terms of Features
  • Comparison Between OpenText Service Management and SysAid In terms of Deployment Type
  • OpenText Service Management or SysAid: Which Is Ideal for Your Industry
  • Which Is Better? - OpenText Service Management or SysAid

Comparison of OpenText Service Management vs SysAid In terms of Features

OpenText Service Management includes features like Incident Management, Multi Channel Support, Role-Based Access Control (RBAC) and Reporting & Analytics. SysAid is known for functionalities like Self Service Portal, Ticketing, Asset Management and Remote Control. When you compare OpenText Service Management vs SysAid, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between OpenText Service Management and SysAid In terms of Deployment Type

While OpenText Service Management supports Web Based deployment; SysAid is suitable for Web Based deployment. While selecting between OpenText Service Management and SysAid, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

OpenText Service Management or SysAid: Which Is Ideal for Your Industry

OpenText Service Management is ideal for industries like All Industries. For All Industries, SysAid is a better choice. If you are confused between OpenText Service Management or SysAid, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - OpenText Service Management or SysAid

OpenText Service Management and SysAid can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare OpenText Service Management and SysAid during demo to decide which one is best for your business.

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