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Zendesk VS HelpSpot

Let’s have a side-by-side comparison of Zendesk vs HelpSpot to find out which one is better. This software comparison between Zendesk and HelpSpot is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zendesk or HelpSpot fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 3 Ratings & 3 Reviews
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  • img 5 Ratings & 0 Reviews
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  • Not Available

Pricing

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Price Plans

$ 25.00

Support Team

$ 69.00

Suite Team

$ 149.00

Suite Professional

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$ 699.00

HelpSpot

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  • Free Trial
  • Lifetime Plan
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Ratings

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Overall ratings

4.5

3 Ratings & 3 Reviews

86% Likelihood to Recommend

4.5

5 Ratings & 0 Reviews

Pros & Cons

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Pros

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The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023

Not Available

Currently no pros are available. Please check back later

Reviews

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Verified customer reviews

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

Rating

Nishita Goyal Feb 22, 2024

Rating

tanishq chaudhary Feb 22, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Analytics and Reporting
  • checked Multilingual Support
  • checked Skills Based Routing
  • checked SLA Management
  • checked Community Forums
  • checked Knowledge Base
  • checked Workflow Automation
  • checked Multi Channel Support
  • checked Ticketing System
  • checked Mobile apps
  • checked Team collaboration
  • checked Filters
  • checked Automation
  • checked Integration
  • checked Branding
  • checked Customization
  • checked Reporting

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Zendesk vs HelpSpot Comparison FAQs

Software questions,
answered

While Zendesk offers customized features, HelpSpot has diverse modules. Select between Zendesk or HelpSpot as per your business needs.

Both these products offer similar features but with a different approach. While Zendesk emphasizes on user experiences, HelpSpot focuses on functionalities.

It all depends on the functionalities that you prefer. While Zendesk offers add-ons along with essential features, HelpSpot emphasizes on customization.

No, the difference between Zendesk and HelpSpot lies in terms of features and functionalities. While Zendesk can be customized as per the user’s needs, HelpSpot addresses the diverse audience.

It depends upon your business requirement. Both Zendesk and HelpSpot provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zendesk is customizable, Zendesk offers comprehensive modules.

A Quick Comparison Between Zendesk vs HelpSpot

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Zendesk vs HelpSpot In terms of Features
  • Comparison Between Zendesk and HelpSpot In terms of Deployment Type
  • Zendesk or HelpSpot: Which Is Ideal for Your Industry
  • Which Is Better? - Zendesk or HelpSpot

Comparison of Zendesk vs HelpSpot In terms of Features

Zendesk includes features like Analytics and Reporting, Multilingual Support, Call Routing and SLA Management. HelpSpot is known for functionalities like Team Collaboration, Filters, Automation and Integration. When you compare Zendesk vs HelpSpot, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zendesk and HelpSpot In terms of Deployment Type

While Zendesk supports Web Based deployment; HelpSpot is suitable for Web Based and On Premises deployment. While selecting between Zendesk and HelpSpot, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zendesk or HelpSpot: Which Is Ideal for Your Industry

Zendesk is ideal for industries like All Industries. For All Industries, HelpSpot is a better choice. If you are confused between Zendesk or HelpSpot, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zendesk or HelpSpot

Zendesk and HelpSpot can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zendesk and HelpSpot during demo to decide which one is best for your business.

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