DWService Features

Connection & Accessibility

Remote printing Print files from a remote device to a local printer instantly.
Unattended Access Securely access devices without user intervention for maintenance or updates.
Cross-Platform Compatibility Seamless access across Windows, macOS, Linux, iOS, and Android devices.
Browser-Based Access Use remote desktop features directly via a web browser without additional software.
Mobile Access Support Remotely control systems using smartphones or tablets anytime, anywhere.
Multi-Window Control Manage multiple application windows on the remote device in one session.
Multi-Monitor Navigation View and control multiple monitors on the remote system efficiently.
Persistent Session Automatically reconnect to maintain active sessions during interruptions.
Clipboard Syncing Copy and paste text or files between local and remote devices seamlessly.

Session Management & Control

Multi Session Support Handle multiple remote sessions simultaneously with ease.
Queue & Schedule Sessions Organize and schedule remote sessions for efficient workflow.
Session Timeout & Auto-Lock Automatically end or lock sessions after a period of inactivity.
Session Handover Transfer active sessions to another technician without disruptions.
Real-Time Control Customization Adjust settings like resolution and bandwidth during sessions.
Remote Reboot Options Reboot devices remotely, including into Safe Mode if needed.
Blank Screen Mode Blackout the remote screen to ensure privacy during access.
Session Recording & Playback Record sessions for review, training, or compliance purposes.

System Management & Support

Bulk File Transfer Transfer multiple files or folders in a single operation.
Remote Command Prompt Access Access and execute commands in the terminal remotely.
Direct File Access Permissions Control access to specific files during remote sessions.
System Health Monitoring Track CPU, memory, and disk usage in real-time during sessions.
Remote Task Manager Manage processes and applications on the remote device effectively.
Two-Way File Transfer Send and receive files securely between local and remote devices.
Automated System Diagnostics Run diagnostics to identify and resolve issues remotely.
Session Note Taking Record notes during sessions for follow-ups or documentation.
File Sync & Auto Update Synchronize and update files automatically across devices.

Collaboration & Communication

Video Conferencing Engage in video calls for collaboration or troubleshooting.
Screen Sharing with Control Share and allow control of screens for collaborative tasks.
Multiple Technician Access Allow multiple technicians to join and manage a session.
User Grouping & Management Organize users into groups for better session management.
In-Session Chat Communicate with users during remote sessions via real-time chat.
Annotation & Drawing Tools Highlight or annotate on the screen to guide users effectively.
Shared Toolbox Share diagnostic tools and resources among team members.
Two-Way Desktop Sharing Share and receive desktop control for joint troubleshooting.

Security & Compliance

Multi-Factor Authentication (MFA) Add an extra layer of security with multi-factor verification.
Audit Logs Record detailed user and system activity logs for compliance and tracking.
HIPAA Compliance Adhere to healthcare data protection regulations.
End-to-End Encryption Secure data transmission with 256-bit AES encryption.
Role-Based Access Control (RBAC) Restrict permissions based on user roles and responsibilities.
Dynamic IP Whitelisting Limit access to predefined IP addresses for enhanced security.
GDPR/CCPA Compliance Ensure data privacy compliance with GDPR/CCPA standards.

Customization & Personalization

Customizable Branding Add company logos and themes for a professional interface.
Language Localization Support multiple languages for global users.
Customizable Toolbars Tailor toolbars to suit specific workflows and preferences.
Flexible UI Layout Adjust interface elements for improved usability and efficiency.
Session Scripting Automate repetitive tasks using custom scripts during sessions.
Custom Keyboard Mapping Create custom shortcuts for efficient remote operations.

Automation & Workflow

Analytics & Reporting

Error Logs Record system errors for troubleshooting and resolution.
Performance Metrics Monitor connection speed, uptime, and session quality metrics.
Customizable dashboards Personalize dashboards for quick access to key metrics.
Detailed Session Reports Generate session summaries with time and activity logs.
User Activity Reports Track login history and session activities for all users.

Integrations

Ticket Management Integrate with helpdesk software for seamless support workflows.
API Integration Connect with third-party tools via API for enhanced functionality.
Third Party Integration Enable compatibility with existing software ecosystems.
Patch Management Monitor and deploy software updates to ensure system security.

Administrative Features

Device Management Centrally manage connected devices across an organization.
User Access Management Control user roles and permissions
Access Logs A record of user access events, detailing who accessed the system
Admin Console Oversee user activity and session management from a central console.
Patch Management Monitor and deploy software updates to ensure system security.
Centralized Connection Management Manage all remote connections from one interface.