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  3. ManageEngine ServiceDesk Plus VS Jira Service Management

ManageEngine ServiceDesk Plus VS Jira Service Management

Let’s have a side-by-side comparison of ManageEngine ServiceDesk Plus vs Jira Service Management to find out which one is better. This software comparison between ManageEngine ServiceDesk Plus and Jira Service Management is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether ManageEngine ServiceDesk Plus or Jira Service Management fits your business.

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

Get Now
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Jira Service Management
Jira Service Management

4.3

Get Now
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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

Get Now
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Jira Service Management
Jira Service Management

4.3

Get Now

  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 1 Ratings & 1 Reviews
  • icon_ubuntu icon_desktop icon_mac icon_linux

  • Not Available

  • img 3 Ratings & 0 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

  • Not Available

Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

Get Now

$ 19.03

Standard-(Team size: 75 agents)

$ 47.82

Premium-(Team size: 75 agents)

View Details img

  • Free Trial
  • Lifetime Plan
  • img
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Ratings

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Overall ratings

5

1 Ratings & 1 Reviews

See all ManageEngine ServiceDesk Plus reviews img

4.3

3 Ratings & 0 Reviews

Pros & Cons

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Pros

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Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

Not Available

Currently no pros are available. Please check back later

Cons

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N/A - nidhi Sep 14, 2016

Not Available

Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

these folks are great

nidhi Sep 14, 2016

See all ManageEngine ServiceDesk Plus reviews img

Rating

Prasanna P Feb 22, 2024

Rating

Bousmaha Ibtissem Feb 22, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Scheduled Reports
  • checked Custom Ticket Templates
  • checked Two-Factor Authentication (2FA)
  • checked SLA Management
  • checked Contract Management
  • checked Sandbox / Test Environments
  • checked Kanban Boards
  • checked Custom Workflows
  • checked Alerts & Notifications
  • checked Knowledge Base
  • checked Self Service Portal
  • checked Release Management
  • checked Change Management
  • checked Problem Management
  • checked Asset Management
  • checked Multi-Language Support
  • checked Request Management
  • checked Incident Management
  • checked Problem Management
  • checked Change Management
  • checked Asset Management
  • checked Configuration Management
  • checked Knowledge Management
  • checked Integration
  • checked Mobile App

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshservice

Freshservice

BOSSDesk

BOSSDesk

IncidentMonitor

IncidentMonitor

ServiceNow

ServiceNow

See all ManageEngine ServiceDesk Plus alternatives img
ServiceNow

ServiceNow

BOSSDesk

BOSSDesk

IncidentMonitor

IncidentMonitor

Freshservice

Freshservice

See all Jira Service Management alternatives img

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ManageEngine ServiceDesk Plus vs Jira Service Management Comparison FAQs

Software questions,
answered

While ManageEngine ServiceDesk Plus offers customized features, Jira Service Management has diverse modules. Select between ManageEngine ServiceDesk Plus or Jira Service Management as per your business needs.

Both these products offer similar features but with a different approach. While ManageEngine ServiceDesk Plus emphasizes on user experiences, Jira Service Management focuses on functionalities.

It all depends on the functionalities that you prefer. While ManageEngine ServiceDesk Plus offers add-ons along with essential features, Jira Service Management emphasizes on customization.

No, the difference between ManageEngine ServiceDesk Plus and Jira Service Management lies in terms of features and functionalities. While ManageEngine ServiceDesk Plus can be customized as per the user’s needs, Jira Service Management addresses the diverse audience.

It depends upon your business requirement. Both ManageEngine ServiceDesk Plus and Jira Service Management provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While ManageEngine ServiceDesk Plus is customizable, ManageEngine ServiceDesk Plus offers comprehensive modules.

A Quick Comparison Between ManageEngine ServiceDesk Plus vs Jira Service Management

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of ManageEngine ServiceDesk Plus vs Jira Service Management In terms of Features
  • Comparison Between ManageEngine ServiceDesk Plus and Jira Service Management In terms of Deployment Type
  • ManageEngine ServiceDesk Plus or Jira Service Management: Which Is Ideal for Your Industry
  • Which Is Better? - ManageEngine ServiceDesk Plus or Jira Service Management

Comparison of ManageEngine ServiceDesk Plus vs Jira Service Management In terms of Features

ManageEngine ServiceDesk Plus includes features like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). Jira Service Management is known for functionalities like Online & offline Tiffin Request Management, Incident Management, Problem Management and Change Management. When you compare ManageEngine ServiceDesk Plus vs Jira Service Management, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ManageEngine ServiceDesk Plus and Jira Service Management In terms of Deployment Type

While ManageEngine ServiceDesk Plus supports Web Based and On Premises deployment; Jira Service Management is suitable for Web Based deployment. While selecting between ManageEngine ServiceDesk Plus and Jira Service Management, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ManageEngine ServiceDesk Plus or Jira Service Management: Which Is Ideal for Your Industry

ManageEngine ServiceDesk Plus is ideal for industries like All Industries. For All Industries, Jira Service Management is a better choice. If you are confused between ManageEngine ServiceDesk Plus or Jira Service Management, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ManageEngine ServiceDesk Plus or Jira Service Management

ManageEngine ServiceDesk Plus and Jira Service Management can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ManageEngine ServiceDesk Plus and Jira Service Management during demo to decide which one is best for your business.

Author: Techjockey Team

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