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incident io

Brand: Pineapple Technology

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$19

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Starting at $19.00

incident io Software Overview

Pineapple Technology Company Details

Founded Year:  2021

Incident.io provides incident management software that helps teams detect, manage, and resolve issues through Slack and Teams.

Director/Founders Christopher Evans, Pete Hamilton, Stephen Whitworth
Company Size 1-100 Employees

incident io Pricing & Plans

Team
Starting at $19
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Slack or Microsoft Teams native incident response

  • Multi-team on-call and alerting

  • A beautiful status page

  • Supercharged AI and automation

Pro
Starting at $25
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything from Team, plus

  • Advanced insights

  • Customizable post-incident processes

  • Private incidents and policies

incident io Features

  • icon_check Incident Management
    Centralizes incident creation, tracking, and resolution workflows to ensure fast response and structured handling of outages.
  • icon_check On-Call Scheduling
    Enables teams to define on-call rotations and schedules, ensuring the right responders are available during incidents.
  • icon_check Alerts & Notifications
    Sends real-time alerts via Slack, email, and integrations to notify responders instantly when incidents occur.
  • icon_check Incident Automation
    Automates repetitive tasks like channel creation, role assignment, and workflows to reduce manual effort.
  • icon_check Real-Time Collaboration
    Facilitates team communication through integrated chat platforms for faster coordination during incidents.
  • icon_check AI-Powered Insights
    Uses AI to summarize incidents, suggest actions, and assist in root cause identification for quicker resolution.
  • icon_check Post-Incident Reviews
    Generates detailed postmortems and reports to analyze incidents and improve future response strategies.
  • icon_check Status Page Management
    Provides real-time status updates to customers, improving transparency and reducing support inquiries.
  • icon_check Workflow Orchestration
    Allows customization of incident workflows and processes to match organizational response strategies.
  • icon_check Integrations
    Connects with DevOps, monitoring, and ticketing tools like Slack, Jira, and Datadog for seamless operations.
  • icon_check Role-Based Access Control (RBAC)
    Defines user roles and permissions to ensure secure access and controlled participation during incidents.
  • icon_check Timeline Tracking
    Maintains a chronological log of all actions and updates for auditing and analysis of incident handling.
  • icon_check Escalation Management
    Automatically escalates unresolved incidents to higher-level responders to ensure timely resolution.
  • icon_check Metrics & Reporting
    Tracks KPIs like MTTR and incident frequency to measure performance and identify improvement areas.
  • icon_check Audit Logs
    Records all system and user activities to ensure accountability and compliance during incident handling.
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incident io Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMEs
Customer Support
Email Live Chat Communities
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated
Technology
Next Generation

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.

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