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Brand: Gemshelf
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Natural Language Processing Data Connectors Granular Access Permissions Version control Metadata Tagging See all 
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Natural Language Processing Allow users to input questions in standard conversational language to retrieve direct answers rather than basic keyword hits. Data Connectors Sync information across external platforms like Salesforce and Slack to maintain data consistency without manual migration. Granular Access Permissions Define specific user roles and viewing rights to ensure that sensitive company data is only accessible to authorized personnel. Version control Track every revision made to a document to ensure that all users are accessing the most recent and accurate version available. Metadata Tagging Generate descriptive tags for uploaded content automatically to improve the categorization and discoverability of information. Performance Analytics Track engagement metrics and search success rates to identify gaps in the knowledge base and optimize the existing material. Multi-Language Support Translate and manage knowledge base articles in over one hundred languages to support global teams and diverse user segments. Contextual Agent Assistance Proactively surface relevant knowledge articles within the support agent’s interface based on the active customer dialogue. Alerts & Notifications Receive automated notifications when specific articles or documents reach a predetermined expiration date for manual review. Collaborative Authoring Enable multiple users to draft, edit, and comment on knowledge articles simultaneously to streamline the creation workflow. Cross Platform Integration Connect the knowledge hub with enterprise tools like Microsoft Teams, Zendesk, and SharePoint for a unified work environment. Data Ingestion Process and organize information from various file formats including PDFs, emails, and chat transcripts for better retrieval. Semantic Search Utilize natural language processing to deliver relevant information based on the intent and context of the user’s search query. Content Governance Monitor the health of the knowledge base through automated detection of redundant, obsolete, and trivial data in the system. | Brand Name | Gemshelf |
| Information | Shelf is the next generation knowledge platform that helps you eliminate bad data in your documents and files before they go into an LLM and become bad answers. |
| Founded Year | 2017 |
| Director/Founders | Colin Kennedy, Sedarius Tekara Perrotta, Tobias Jaeckel |
| Company Size | 101-500 Employees |
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