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Desku VS Vision Helpdesk

Let’s have a side-by-side comparison of Desku vs Vision Helpdesk to find out which one is better. This software comparison between Desku and Vision Helpdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Desku or Vision Helpdesk fits your business.

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  • img 12 Ratings & 9 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

$ 19.00

Startup

$ 39.00

Team

$ 59.00

Business

View Details img

$ 12.00

Starter Help Desk

$ 20.00

Pro Help Desk

$ 24.00

Satellite Help Desk

+ 2 more plans img

  • Free Trial
  • Lifetime Plan
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  • img

Ratings

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Overall ratings

Not Available

Currently no ratings are available. Please check back later

4.3

12 Ratings & 9 Reviews

83% Likelihood to Recommend

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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Great for managing tickets, integrates well with other tools. - ?? ? Mar 16, 2025

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Reliable and efficient ticketing system. - Philip Manehoua Mar 04, 2025

Cons

Not Available

Currently no cons are available. Please check back later

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Some minor bugs occasionally. - ?? ? Mar 16, 2025

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Limited customization options. - Philip Manehoua Mar 04, 2025

Reviews

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Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

A Must-Have for Customer Support Teams

?? ? Mar 16, 2025

Good Software but Needs More Customization

Philip Manehoua Mar 04, 2025

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Omnichannel
  • checked AI Chatbot
  • checked Helpdesk & Ticketing
  • checked Integrations
  • checked Scalability
  • checked AI Co-Pilot
  • checked Visitor Engagement
  • checked Data Migration
  • checked Ticketing Help Desk
  • checked Reporting
  • checked Secure Help Desk
  • checked Self Service Customer Portal
  • checked Customer Support Survey
  • checked Multi Language Help Desk
  • checked Time Tracking
  • checked SLA Rules and Ticket Escalation
  • checked Help Desk Automation
  • checked Knowledgebase & Forums
  • checked Task Management
  • checked Gamification
  • checked Help Desk Ticket Billing
  • checked Blabby Collaboration
  • checked Multi Channel Help Desk
  • checked Apps and Integrations

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk


HelpSpot

HelpSpot


Front

Front


Help Scout

Help Scout


See all Desku alternatives img
Freshdesk

Freshdesk


HelpSpot

HelpSpot


Front

Front


Zendesk

Zendesk


See all Vision Helpdesk alternatives img

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Similar Comparison

Desku vs Vision Helpdesk Comparison FAQs

Software questions,
answered

While Desku offers customized features, Vision Helpdesk has diverse modules. Select between Desku or Vision Helpdesk as per your business needs.

Both these products offer similar features but with a different approach. While Desku emphasizes on user experiences, Vision Helpdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Desku offers add-ons along with essential features, Vision Helpdesk emphasizes on customization.

No, the difference between Desku and Vision Helpdesk lies in terms of features and functionalities. While Desku can be customized as per the user’s needs, Vision Helpdesk addresses the diverse audience.

It depends upon your business requirement. Both Desku and Vision Helpdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Desku is customizable, Desku offers comprehensive modules.

A Quick Comparison Between Desku vs Vision Helpdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Desku vs Vision Helpdesk In terms of Features
  • Comparison Between Desku and Vision Helpdesk In terms of Deployment Type
  • Desku or Vision Helpdesk: Which Is Ideal for Your Industry
  • Which Is Better? - Desku or Vision Helpdesk

Comparison of Desku vs Vision Helpdesk In terms of Features

Desku includes features like Omnichannel, AI Chatbot, Helpdesk Management and Integrations. Vision Helpdesk is known for functionalities like Ticketing, Reporting, Secure and Customer Portal. When you compare Desku vs Vision Helpdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Desku and Vision Helpdesk In terms of Deployment Type

While Desku supports Web Based deployment; Vision Helpdesk is suitable for Web Based and On Premises deployment. While selecting between Desku and Vision Helpdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Desku or Vision Helpdesk: Which Is Ideal for Your Industry

Desku is ideal for industries like All Industries. For All Industries, Vision Helpdesk is a better choice. If you are confused between Desku or Vision Helpdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Desku or Vision Helpdesk

Desku and Vision Helpdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Desku and Vision Helpdesk during demo to decide which one is best for your business.

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