Desku

What is Desku?

Desku is an AI-powered help desk software designed to help businesses manage customer support easily. It offers tools like live chat, ticketing, and a knowledge base to handle queries from email, social media, and websites in one place.

Its no-code AI chatbot, Eva AI, automates responses to common questions, saving time for support teams. Desku integrates with eCommerce platforms like Shopify and WooCommerce, making it ideal for small businesses.

The platform is user-friendly, affordable, and supports seamless migrations from tools like Intercom or Zendesk.

Why Choose Desku Software?

• AI-Powered Support Automation: Automates customer interactions using AI to boost speed and efficiency.
• Unified Communication Inbox: Manages all messages from email, chat, and social media in one place.
• Live Chat Widget: Offers real-time support through an embeddable website chat widget.
• AI Chatbot Builder: Enables no-code chatbot creation to handle common customer queries.
• Shared Team Inbox: Allows seamless team collaboration by managing conversations in a shared space.
• Knowledge Base Management: Helps build a self-service help center for customer queries.
• Multi-Channel Support: Provides support across email, social media, and chat in a unified platform.
• Customizable Workflows: Automates tasks and streamlines support workflows easily.
• Tagging and Ticket Organization: Organizes tickets with tags, categories, and custom statuses.
• Powerful Integrations: Connects with tools like Slack, Shopify, WooCommerce, and more.

Benefits of Desku Software

• Affordable Pricing Plans: Offers cost-effective plans compared to other helpdesk software.
• Fast and Easy Setup: Features quick onboarding and a user-friendly setup process.
• Mobile-Friendly Interface: Supports mobile access for managing support anytime, anywhere.
• Smart Notifications & Alerts: Sends alerts for new messages and urgent support tickets.
• Internal Notes and Mentions: Allows team collaboration with private notes and @mentions.
• Robust Reporting & Analytics: Provides detailed reports to track support team performance.
• Custom Domain & Branding: Enables white-label branding with your own domain and logo.
• Customer Feedback Collection: Captures feedback during chats or after ticket resolutions.
• SLA Management: Tracks SLAs to ensure timely responses and service quality.
• Reliable Customer Support: Backed by a helpful and responsive Desku support team.

Desku Pricing

Desku price starts at $19 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.