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  4. eGain VS SAP CX

eGain VS SAP CX

Let’s have a side-by-side comparison of eGain vs SAP CX to find out which one is better. This software comparison between eGain and SAP CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether eGain or SAP CX fits your business.

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eGain
eGain

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SAP CX
SAP CX

4.1

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eGain
eGain

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SAP CX
SAP CX

4.1

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  • Features

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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
  • img Free Trial
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Ratings

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Overall ratings

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4.1

3 Ratings & 0 Reviews

80% Likelihood to Recommend

Reviews

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Verified customer reviews

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Rating

Zachary hempelman Nov 30, -0001

Rating

Zacharie Gabon Nov 30, -0001

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Omnichannel Engagement
  • checked Third Party Integrations
  • checked Voice and IVR Integration
  • checked Workflow Automation
  • checked Interaction Tracking
  • checked Analytics & Reporting
  • checked Co-Browsing Assistance
  • checked Live Chat Support
  • checked Email Management
  • checked Self Service Portal
  • checked Case Management
  • checked Agent Management
  • checked Knowledge Management
  • checked AI-Powered Virtual Assistant
  • checked Security & Compliance
  • checked Contact Management
  • checked Territory Management
  • checked Knowledge Management
  • checked Performance Management
  • checked Service Level Management
  • checked Loyalty Management
  • checked Feedback Management
  • checked Field Service Management
  • checked Marketing Automation
  • checked Self Service Portal
  • checked Quote Management
  • checked Pipeline Management
  • checked Workflow Automation
  • checked Account Management
  • checked Opportunity Management
  • checked Lead Management
  • checked Order Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

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Zoho CRM Plus

Lucidya

Lucidya

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SogoCX

Feedier

Feedier

See all eGain alternatives img
Zoho CRM Plus

Zoho CRM Plus

Oracle Customer Experience

Oracle Customer Experience

Ask AI

Ask AI

Lucidya

Lucidya

See all SAP CX alternatives img

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eGain vs SAP CX Comparison FAQs

Software questions,
answered

While eGain offers customized features, SAP CX has diverse modules. Select between eGain or SAP CX as per your business needs.

Both these products offer similar features but with a different approach. While eGain emphasizes on user experiences, SAP CX focuses on functionalities.

It all depends on the functionalities that you prefer. While eGain offers add-ons along with essential features, SAP CX emphasizes on customization.

No, the difference between eGain and SAP CX lies in terms of features and functionalities. While eGain can be customized as per the user’s needs, SAP CX addresses the diverse audience.

It depends upon your business requirement. Both eGain and SAP CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While eGain is customizable, eGain offers comprehensive modules.

A Quick Comparison Between eGain vs SAP CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of eGain vs SAP CX In terms of Features
  • Comparison Between eGain and SAP CX In terms of Deployment Type
  • eGain or SAP CX: Which Is Ideal for Your Industry
  • Which Is Better? - eGain or SAP CX

Comparison of eGain vs SAP CX In terms of Features

eGain includes features like Omnichannel, Third Party Integrations, IVR Integration and Workflow Automation. SAP CX is known for functionalities like Contact Management, Territory Management, Knowledge Management and Performance Management. When you compare eGain vs SAP CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between eGain and SAP CX In terms of Deployment Type

While eGain supports Web Based deployment; SAP CX is suitable for Web Based deployment. While selecting between eGain and SAP CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

eGain or SAP CX: Which Is Ideal for Your Industry

eGain is ideal for industries like All Industries. For All Industries, SAP CX is a better choice. If you are confused between eGain or SAP CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - eGain or SAP CX

eGain and SAP CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare eGain and SAP CX during demo to decide which one is best for your business.

Author: Techjockey Team

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