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eGain

Brand: eGain Corporation

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  • check_icon Omnichannel Engagement
  • check_icon AI-Powered Virtual Assistant
  • check_icon Knowledge Management
  • check_icon Agent Management
  • check_icon Case Management

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eGain Pricing & Plans

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eGain Features

  • icon_check Omnichannel Engagement Connects customers across chat, email, SMS, social, and voice with unified, consistent support experiences.
  • icon_check AI-Powered Virtual Assistant Automates customer service with intelligent AI chatbots that deliver instant answers and guided support.
  • icon_check Knowledge Management Centralizes enterprise knowledge with AI suggestions, ensuring accurate, fast responses across channels.
  • icon_check Agent Management Provides unified tools and context for agents to manage customer interactions efficiently from one place.
  • icon_check Case Management Tracks, routes, and resolves customer cases with workflow automation and intelligent escalation handling.
  • icon_check Self Service Portal Enables customers to find answers, perform tasks, and resolve issues through guided AI-driven self-service tools.
  • icon_check Email Management Automates and organizes high-volume customer emails with intelligent routing, templates, and response workflows.
  • icon_check Live Chat Support Lets agents engage visitors in real-time through proactive chat, smart routing, and contextual conversation tools.
  • icon_check Co-Browsing Assistance Allows agents to guide customers on web pages live, improving clarity and resolving issues faster.
  • icon_check Analytics & Reporting Offers dashboards, insights, and performance analytics to optimize customer engagement and operations.
  • icon_check Interaction Tracking Captures full conversation history across channels to give agents a complete view of customer interactions.
  • icon_check Workflow Automation Streamlines customer service processes using automated routing, approvals, and task actions.
  • icon_check Voice and IVR Integration Integrates with telephony and IVR systems for unified voice handling within the customer engagement platform.
  • icon_check Third Party Integrations Connects with CRM, telephony, and business systems via APIs to enhance operations and customer visibility.
  • icon_check Security & Compliance Protects customer data with enterprise-grade security, governance, and compliance with industry standards.

eGain Specifications

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  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

eGain Reviews and Ratings

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eGain Corporation Company Details

Brand Name eGain Corporation
Information eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers.
Founded Year 1997
Director/Founders Ashutosh Roy
Company Size 501-1000 Employees