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Brand: eGain Corporation
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Omnichannel Engagement AI-Powered Virtual Assistant Knowledge Management Agent Management Case Management See all 
Omnichannel Engagement Connects customers across chat, email, SMS, social, and voice with unified, consistent support experiences. AI-Powered Virtual Assistant Automates customer service with intelligent AI chatbots that deliver instant answers and guided support. Knowledge Management Centralizes enterprise knowledge with AI suggestions, ensuring accurate, fast responses across channels. Agent Management Provides unified tools and context for agents to manage customer interactions efficiently from one place. Case Management Tracks, routes, and resolves customer cases with workflow automation and intelligent escalation handling. Self Service Portal Enables customers to find answers, perform tasks, and resolve issues through guided AI-driven self-service tools. Email Management Automates and organizes high-volume customer emails with intelligent routing, templates, and response workflows. Live Chat Support Lets agents engage visitors in real-time through proactive chat, smart routing, and contextual conversation tools. Co-Browsing Assistance Allows agents to guide customers on web pages live, improving clarity and resolving issues faster. Analytics & Reporting Offers dashboards, insights, and performance analytics to optimize customer engagement and operations. Interaction Tracking Captures full conversation history across channels to give agents a complete view of customer interactions. Workflow Automation Streamlines customer service processes using automated routing, approvals, and task actions. Voice and IVR Integration Integrates with telephony and IVR systems for unified voice handling within the customer engagement platform. Third Party Integrations Connects with CRM, telephony, and business systems via APIs to enhance operations and customer visibility. Security & Compliance Protects customer data with enterprise-grade security, governance, and compliance with industry standards. | Brand Name | eGain Corporation |
| Information | eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers. |
| Founded Year | 1997 |
| Director/Founders | Ashutosh Roy |
| Company Size | 501-1000 Employees |
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