Freshservice VS IncidentMonitor

Let’s have a side-by-side comparison of Freshservice vs IncidentMonitor to find out which one is better. This software comparison between Freshservice and IncidentMonitor is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshservice or IncidentMonitor fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

Get Now

Free Trial
Lifetime Plan

Free Trial

Ratings

Overall ratings

4.5

1 Ratings & 1 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.5

Customer Support 4.5

Likelihood to Recommend

See all Freshservice reviews

Not Available

Currently no ratings are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization
Analytics
Project Management
IP Whitelisting
Sandbox
Audit Logs
Security
Knowledge Management
Workflow Management
Task Management
Dashboards
Inventory Management
Asset Lifecycle Management
Reports
Mobile App
Customer Success Manager

Templates
Service Satisfaction Surveys
RMA Processing
Complaint Management
Purchase Tracking
Graphical Workflow Designer
Service Portal Designer
Configuration Management
Catalog Management
Release Management
Event Management
Knowledge Management
Service Level Management
Change Management
Problem Management
Incident Management
Query management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

ManageEngine ServiceDesk Plus

BMC Helix ITSM

Jira Service Management

ServiceNow

See all Freshservice alternatives

ManageEngine ServiceDesk Plus

BMC Helix ITSM

Jira Service Management

ServiceNow

See all IncidentMonitor alternatives

Freshservice vs IncidentMonitor Comparison FAQs

Software questions,
answered

While Freshservice offers customized features, IncidentMonitor has diverse modules. Select between Freshservice or IncidentMonitor as per your business needs.

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, IncidentMonitor focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, IncidentMonitor emphasizes on customization.

No, the difference between Freshservice and IncidentMonitor lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, IncidentMonitor addresses the diverse audience.

It depends upon your business requirement. Both Freshservice and IncidentMonitor provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.

A Quick Comparison Between Freshservice vs IncidentMonitor

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshservice vs IncidentMonitor In terms of Features
Comparison Between Freshservice and IncidentMonitor In terms of Deployment Type
Freshservice or IncidentMonitor: Which Is Ideal for Your Industry
Which Is Better? - Freshservice or IncidentMonitor

Comparison of Freshservice vs IncidentMonitor In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. IncidentMonitor is known for functionalities like Templates, Service & Support, Order processing & sales and Complaint Management. When you compare Freshservice vs IncidentMonitor, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and IncidentMonitor In terms of Deployment Type

While Freshservice supports Web Based deployment; IncidentMonitor is suitable for Web Based and On Premises deployment. While selecting between Freshservice and IncidentMonitor, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or IncidentMonitor: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, IncidentMonitor is a better choice. If you are confused between Freshservice or IncidentMonitor, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or IncidentMonitor

Freshservice and IncidentMonitor can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and IncidentMonitor during demo to decide which one is best for your business.

Author: Techjockey Team

Freshservice VS IncidentMonitor

We provide the best software solution for your business needs

Freshservice vs IncidentMonitor Comparison FAQs

Is Freshservice better than IncidentMonitor?

Are Freshservice and IncidentMonitor same?

Which is better Freshservice or IncidentMonitor?

Is Freshservice the same as IncidentMonitor?

Can Freshservice replace IncidentMonitor?

What is the difference between Freshservice and IncidentMonitor?

A Quick Comparison Between Freshservice vs IncidentMonitor

Comparison of Freshservice vs IncidentMonitor In terms of Features

Comparison Between Freshservice and IncidentMonitor In terms of Deployment Type

Freshservice or IncidentMonitor: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or IncidentMonitor

Freshservice VS IncidentMonitor

We provide the best software solution for your business needs

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Freshservice vs IncidentMonitor Comparison FAQs

Is Freshservice better than IncidentMonitor?

Are Freshservice and IncidentMonitor same?

Which is better Freshservice or IncidentMonitor?

Is Freshservice the same as IncidentMonitor?

Can Freshservice replace IncidentMonitor?

What is the difference between Freshservice and IncidentMonitor?

A Quick Comparison Between Freshservice vs IncidentMonitor

Comparison of Freshservice vs IncidentMonitor In terms of Features

Comparison Between Freshservice and IncidentMonitor In terms of Deployment Type

Freshservice or IncidentMonitor: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or IncidentMonitor

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