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Freshservice

Brand: Freshworks

4.5

1 Rating & 1 Review

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Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform. Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflo...Read more

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$ 228.00 /Agent/Month

Features

  • check_icon Incident Management
  • check_icon Knowledge Management
  • check_icon Workflow Management
  • check_icon Task Management
  • check_icon Dashboards

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Freshservice Software Pricing, Features & Reviews

What is Freshservice?

Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform. 

Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It does so by automating repeating tasks with a robust workflow automation supported by virtual agents and AI-powered chatbots. 

Freshservice helps set up an IT system which is efficient, simple and operates with perfect timing. This service desk software can be completely personalized as per your company’s requirements. It handles various kinds of activities such as incident management, SLA management, service cataloguing, etc. 

Service Level Agreement Management with Freshservice

Freshservice allows IT companies to multiple service level targets. The software helps in establishing multiple SLA policies as per the team’s requirements and estimate service delivery to employee in tandem to the said policies. This IT service desk software also allows companies define criteria-based deadlines, depending on source, group, type, ticket priority. Another key benefit of using Freshservice is that enables users to escalate tickets automatically about the SLA violation with the help of pre-determination of automation rules. 

Features of Freshservice

Here is a list of features offered by Freshservice IT service desk software: 

  1. Incident management 
  2. SLA upkeeping 
  3. Knowledge management 
  4. Service catalog
  5. Team huddles 
  6. Workflow automation 
  7. Self-service automation 

What is the price of Freshservice? 

Freshservice pricing starts from $228 at techjockey.com.The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. If you have further queries related to the product, you can contact our product team to learn more about the pricing and offers.

Freshservice Pricing & Plans

Starter($19/month)
  • Channels - Email, Phone, Chat, Widget
  • ServiceBot on Microsoft Teams and Slack
  • Support Portal
  • Incident Management
  • Knowledge Management
  • Task Management
  • Occasional Agents
  • CSAT Surveys
    • Licenses
    • Yearly
Starting at $ 228.00
Growth($49/month)
  • Channels - Email, Phone, Chat, Widget
  • ServiceBot on Microsoft Teams and Slack
  • Support Portal
  • Incident Management
  • Knowledge Management
  • Task Management
  • Occasional Agents
  • CSAT Surveys
  • SLA Management
  • Service Catalog
  • Managed Service Provider (MSP) Mode
    • Licenses
    • Yearly
Starting at $ 588.00
Pro($99/month)
  • Channels - Email, Phone, Chat, Widget
  • ServiceBot on Microsoft Teams and Slack
  • Support Portal
  • Incident Management
  • Knowledge Management
  • Task Management
  • Occasional Agents
  • CSAT Surveys
  • SLA Management
  • Service Catalog
  • Managed Service Provider (MSP) Mode
    • Licenses
    • Yearly
Starting at $ 1188.00

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Freshservice Features

  • icon_check Incident Management The software allows users to study, handle, and record IT problems in real-time.
  • icon_check Knowledge Management Users can create quick fixes for incidents and automatically create knowledge base articles for the future reference. It enhances
  • icon_check Workflow Management This service desk software automates IT workflow through AI-enabled chatbots and virtual agents.
  • icon_check Task Management Companies can manage their projects by assembling them into tasks and nested subtasks. Managers can instantly assign them to
  • icon_check Dashboards Users can get complete visibility of their projects with a streamlined dashboard to check the progress.
  • icon_check Inventory Management Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration
  • icon_check Asset Lifecycle Management Freshservice facilitates tracking and managing of all the assets through different phases, such as, procurement, maintenance,
  • icon_check Reports The software provides detailed and insightful reports on all the IT workflow and IT assets you are managing at any given time.
  • icon_check Mobile App Freshservice provides a mobile application which allows users to raise support tickets and resolve IT-related queries from any
  • icon_check Security The software provides a sign in feature only limited to employees by whitelisting definitive IP addresses. It also provides
  • icon_check Audit Logs The task management module of Freshservice provides an activity log which enables users to monitor their workflow progress.
  • icon_check Contract / License Management This IT service desk software generates automated reminders for users to renew their contracts and software licenses and never
  • icon_check Self Service Portal Companies get a self-service portal for employees and whitelist their IP addresses for easy access to the software.
  • icon_check Multi - language The software allows users to configure the software in multiple languages.
  • icon_check Customization Users can customize Freshservice as per their requirements. It allows them to add different types of fields, create entries,
  • icon_check Analytics Freshservice runs analytics on workflows to examine the strengths and weaknesses of any IT operation and scopes for environment.
  • icon_check Project Management This service desk software allows users to create and monitor their projects from a single platform.
  • icon_check IP Whitelisting Companies can whitelist specific IP addresses to ensure that only authorized users are getting access to the software.
  • icon_check Sandbox Sandbox allows companies to configure and improve their existing IT workflow conditions.
  • icon_check Customer Success Manager The customer service desk manager ensures that it delivers high levels of client satisfaction.

Freshservice Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated

Freshservice Review

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Have recommended this product

Overall Score

4.5/5
Based on 1 Review

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Freshworks Company Details

Brand Name Freshworks
Information Freshworks provides businesses with SaaS customer engagement solutions.
Founded Year 2010
Director/Founders Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Company Size 1000+ Employees
Other Products Freshsales CRM, Freshmarketer, Freshdesk

Freshservice FAQ

A Freshservice is a web-based application which can be accessed through an internet browser.
A Freshservice uses cloud servers to store all the information online.
A Freshservice uses the standard 25 MB of email attachment limit. However, users can integrate Dropbox or Google drive to share data of larger size.
A Yes, you can send announcement emails, just select “everyone” in the “send to” option and check “notify group members via email” before finally sending.
A Techjockey offers an online demo before purchase for Freshservice. Please request a call for further information.
A Freshservice pricing starts from $228 at techjockey.com.

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