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by : Freshworks


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Freshservice logo
Freshservice Logo
Freshservice Logo
Freshservice Logo
Freshservice Logo


by : Freshworks

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Brand: Freshworks

Type: Software

Operating System: Windows, iOS, Android

Free Trial Available: No

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Freshservice Software Overview

What is Freshservice?

Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform. 

Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It does so by automating repeating tasks with a robust workflow automation supported by virtual agents and AI-powered chatbots. 

Freshservice helps set up an IT system which is efficient, simple and operates with perfect timing. This service desk software can be completely personalized as per your company’s requirements. It handles various kinds of activities such as incident management, SLA management, service cataloguing, etc. 

Service Level Agreement Management with Freshservice

Freshservice allows IT companies to multiple service level targets. The software helps in establishing multiple SLA policies as per the team’s requirements and estimate service delivery to employee in tandem to the said policies. This IT service desk software also allows companies define criteria-based deadlines, depending on source, group, type, ticket priority. Another key benefit of using Freshservice is that enables users to escalate tickets automatically about the SLA violation with the help of pre-determination of automation rules. 

Features of Freshservice

Here is a list of features offered by Freshservice IT service desk software: 

  1. Incident management 
  2. SLA upkeeping 
  3. Knowledge management 
  4. Service catalog
  5. Team huddles 
  6. Workflow automation 
  7. Self-service automation 

What is the price of Freshservice? 

Freshservice is available in four different plans: 

  1. Blossom – ₹999/- per month 
  2. Blossom – ₹11,988/- per year 
  3. Garden – ₹2,499/- per month 
  4. Garden – ₹29,988/- per year 
  5. Estate – ₹3,499/- per month
  6. Estate – ₹41,988/- per year  
  7. Forest – ₹53,988/- per year

Freshservice Features

  • checkbox Incident Management The software allows users to study, handle, and record IT problems in real-time.
  • checkbox Knowledge Management Users can create quick fixes for incidents and automatically create knowledge base articles for the future reference. It enhances
  • checkbox Workflow Management This service desk software automates IT workflow through AI-enabled chatbots and virtual agents.
  • checkbox Task Management Companies can manage their projects by assembling them into tasks and nested subtasks. Managers can instantly assign them to
  • checkbox Dashboard Users can get complete visibility of their projects with a streamlined dashboard to check the progress.
  • checkbox Inventory Management Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration
  • checkbox Asset Lifecycle Management Freshservice facilitates tracking and managing of all the assets through different phases, such as, procurement, maintenance,
  • checkbox Reports The software provides detailed and insightful reports on all the IT workflow and IT assets you are managing at any given time.
  • checkbox Mobile App Freshservice provides a mobile application which allows users to raise support tickets and resolve IT-related queries from any
  • checkbox Security The software provides a sign in feature only limited to employees by whitelisting definitive IP addresses. It also provides
  • checkbox Audit Logs The task management module of Freshservice provides an activity log which enables users to monitor their workflow progress.
  • checkbox Contract / License Management This IT service desk software generates automated reminders for users to renew their contracts and software licenses and never
  • checkbox Self Service Portal Companies get a self-service portal for employees and whitelist their IP addresses for easy access to the software.
  • checkbox Multi - language The software allows users to configure the software in multiple languages.
  • checkbox Customization Users can customize Freshservice as per their requirements. It allows them to add different types of fields, create entries,
  • checkbox Analytics Freshservice runs analytics on workflows to examine the strengths and weaknesses of any IT operation and scopes for environment.
  • checkbox Project Management This service desk software allows users to create and monitor their projects from a single platform.
  • checkbox IP Whitelisting Companies can whitelist specific IP addresses to ensure that only authorized users are getting access to the software.
  • checkbox Sandbox Sandbox allows companies to configure and improve their existing IT workflow conditions.
  • checkbox Customer Success Manager The customer service desk manager ensures that it delivers high levels of client satisfaction.

Freshservice Plans & Pricing

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Explain their software features better so that you make the right choice for your business

They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth

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With so many options, our tech-experts help you select the right match for your business in terms of features and budget

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Freshservice Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows, iOS, Android
  • Desktop, Mobile
  • Web-Based
  • All Industries
  • All Businesses
  • English

Freshservice Reviews

Likelihood to Recommend


Have recommended this product

Customer Reviews
star star star star star 4.07 out of 5
3 customer ratings
5 star
33% Complete (warning)
4 star
67% Complete (warning)
3 star
0% Complete (warning)
2 star
0% Complete (warning)
1 star
0% Complete (warning)


We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.
Amritanjal Pandey
23, Jul 2016
star star star star star
I began this process with no knowledge of the programs, and no familiarity with the process. I expected only to get a feel for the options and more information to research ? instead, Techjockey gave me immediate solutions. I couldn?t be happier.
Praveen Kumar
23, Aug 2018
star star star star star
Deepak Sharma
23, Aug 2018
star star star star star

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Freshservice FAQ

Q. What are the system requirements for Freshservice? arrow

A. Freshservice is a web-based application which can be accessed through an internet browser.

Q. Where does Freshservice save all the user information? arrow

A. Freshservice uses cloud servers to store all the information online.

Q. What is the size limit for file attachment to a ticket reply in Freshservice? arrow

A. Freshservice uses the standard 25 MB of email attachment limit. However, users can integrate Dropbox or Google drive to share data of larger size.

Q. Can I use Freshservice to send announcements in the form of emails? arrow

A. Yes, you can send announcement emails, just select “everyone” in the “send to” option and check “notify group members via email” before finally sending.

Q. Can I get a demo for Freshservice? arrow

A. Techjockey offers an online demo before purchase for Freshservice. Please request a call for further information.

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