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Freshservice Logo
Freshservice Logo
Freshservice Logo
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Freshservice

Sold by : Freshworks

79%
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About Freshservice

What is Freshservice?

Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform. 

Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It does so by automating repeating tasks with a robust workflow automation supported by virtual agents and AI-powered chatbots. 

Freshservice helps set up an IT system which is efficient, simple and operates with perfect timing. This service desk software can be completely personalized as per your company’s requirements. It handles various kinds of activities such as incident management, SLA management, service cataloguing, etc. 

Service Level Agreement Management with Freshservice

Freshservice allows IT companies to multiple service level targets. The software helps in establishing multiple SLA policies as per the team’s requirements and estimate service delivery to employee in tandem to the said policies. This IT service desk software also allows companies define criteria-based deadlines, depending on source, group, type, ticket priority. Another key benefit of using Freshservice is that enables users to escalate tickets automatically about the SLA violation with the help of pre-determination of automation rules. 

Features of Freshservice

Here is a list of features offered by Freshservice IT service desk software: 

  1. Incident management 
  2. SLA upkeeping 
  3. Knowledge management 
  4. Service catalog
  5. Team huddles 
  6. Workflow automation 
  7. Self-service automation 

What is the price of Freshservice? 

Freshservice is available in four different plans: 

  1. Blossom – ₹999/- per month 
  2. Blossom – ₹11,988/- per year 
  3. Garden – ₹2,499/- per month 
  4. Garden – ₹29,988/- per year 
  5. Estate – ₹3,499/- per month
  6. Estate – ₹41,988/- per year  
  7. Forest – ₹53,988/- per year

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Freshservice Features

The software allows users to study, handle, and record IT problems in real-time.
Users can create quick fixes for incidents and automatically create knowledge base articles for the future reference. It enhances productivity by answering repetitive IT problems with pre-set responses.
This service desk software automates IT workflow through AI-enabled chatbots and virtual agents.
Companies can manage their projects by assembling them into tasks and nested subtasks. Managers can instantly assign them to their employees directly from the software.
Users can get complete visibility of their projects with a streamlined dashboard to check the progress.
Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.
Freshservice facilitates tracking and managing of all the assets through different phases, such as, procurement, maintenance, depreciation, and disposal. 
The software provides detailed and insightful reports on all the IT workflow and IT assets you are managing at any given time.
Freshservice provides a mobile application which allows users to raise support tickets and resolve IT-related queries from any location at any time.
The software provides a sign in feature only limited to employees by whitelisting definitive IP addresses. It also provides regulatory compliance with regards to physical, data, application, and operational activities.
The task management module of Freshservice provides an activity log which enables users to monitor their workflow progress.
This IT service desk software generates automated reminders for users to renew their contracts and software licenses and never miss a deadline.
Companies get a self-service portal for employees and whitelist their IP addresses for easy access to the software.
The software allows users to configure the software in multiple languages.
Users can customize Freshservice as per their requirements. It allows them to add different types of fields, create entries, etc.
Freshservice runs analytics on workflows to examine the strengths and weaknesses of any IT operation and scopes for environment.
This service desk software allows users to create and monitor their projects from a single platform.
Companies can whitelist specific IP addresses to ensure that only authorized users are getting access to the software.
Sandbox allows companies to configure and improve their existing IT workflow conditions.
The customer service desk manager ensures that it delivers high levels of client satisfaction.
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Freshservice Specifications

Freshservice Reviews

79% Highly Recommended

OVERALL 4.0 star-icon

5 star
33% Complete (warning)
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4 star
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Customer Feedback

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We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Amritanjal Pandey

Position: User

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time saver

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Jul 23 2016

Praveen Kumar

Position: User

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Aug 23 2018

Deepak Sharma

Position: User

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CONS :

Aug 23 2018

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Freshservice FAQs

Freshservice is a web-based application which can be accessed through an internet browser.
Freshservice uses cloud servers to store all the information online.
Freshservice uses the standard 25 MB of email attachment limit. However, users can integrate Dropbox or Google drive to share data of larger size.
Yes, you can send announcement emails, just select “everyone” in the “send to” option and check “notify group members via email” before finally sending.
Techjockey offers an online demo before purchase for Freshservice. Please request a call for further information.

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