Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform.
Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It does so by automating repeating tasks with a robust workflow automation supported by virtual agents and AI-powered chatbots.
Freshservice helps set up an IT system which is efficient, simple and operates with perfect timing. This service desk software can be completely personalized as per your company’s requirements. It handles various kinds of activities such as incident management, SLA management, service cataloguing, etc.
Freshservice allows IT companies to multiple service level targets. The software helps in establishing multiple SLA policies as per the team’s requirements and estimate service delivery to employee in tandem to the said policies. This IT service desk software also allows companies define criteria-based deadlines, depending on source, group, type, ticket priority. Another key benefit of using Freshservice is that enables users to escalate tickets automatically about the SLA violation with the help of pre-determination of automation rules.
Here is a list of features offered by Freshservice IT service desk software:
Freshservice is available in four different plans:
Self Service Portal
Companies get a self-service portal for employees and whitelist their IP addresses for easy access to the software.
Multi - language
The software allows users to configure the software in multiple languages.
Users can customize Freshservice as per their requirements. It allows them to add different types of fields, create entries,
Freshservice runs analytics on workflows to examine the strengths and weaknesses of any IT operation and scopes for environment.
This service desk software allows users to create and monitor their projects from a single platform.
The software allows users to study, handle, and record IT problems in real-time.
Users can create quick fixes for incidents and automatically create knowledge base articles for the future reference. It enhances
This service desk software automates IT workflow through AI-enabled chatbots and virtual agents.
Companies can manage their projects by assembling them into tasks and nested subtasks. Managers can instantly assign them to
Users can get complete visibility of their projects with a streamlined dashboard to check the progress.
Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration
Asset Lifecycle Management
Freshservice facilitates tracking and managing of all the assets through different phases, such as, procurement, maintenance,
The software provides detailed and insightful reports on all the IT workflow and IT assets you are managing at any given time.
Freshservice provides a mobile application which allows users to raise support tickets and resolve IT-related queries from any
The software provides a sign in feature only limited to employees by whitelisting definitive IP addresses. It also provides
The task management module of Freshservice provides an activity log which enables users to monitor their workflow progress.
Contract / License Management
This IT service desk software generates automated reminders for users to renew their contracts and software licenses and never
Companies can whitelist specific IP addresses to ensure that only authorized users are getting access to the software.
Sandbox allows companies to configure and improve their existing IT workflow conditions.
Customer Success Manager
The customer service desk manager ensures that it delivers high levels of client satisfaction.
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Q. What are the system requirements for Freshservice?
Q. Where does Freshservice save all the user information?
Q. What is the size limit for file attachment to a ticket reply in Freshservice?
Q. Can I use Freshservice to send announcements in the form of emails?
Q. Can I get a demo for Freshservice?